--- description: Tudo sobre Glassix: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Glassix - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Comunicações Unificadas](/directory/31035/unified-communications/software) > [Glassix](/software/1052241/glassix) # Glassix Canonical: https://www.capterra.com.br/software/1052241/glassix Página: 1 / 5\ Próximo: [Próxima página](https://www.capterra.com.br/software/1052241/glassix?page=2) > O Glassix é uma plataforma de mensagens com tecnologia de IA que mantém as conversas dos clientes conectadas em canais digitais - Alimentado por GPT-4 > > Conclusão: 103 usuários atribuíram a nota **5.0/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Glassix? EUA Canadá Reino Unido Europa AMÉRICA LATINA GCC ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **5.0/5** | 103 Avaliações | | Praticidade | 4.9/5 | Com base em avaliações gerais | | Suporte ao cliente | 5.0/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.9/5 | Com base em avaliações gerais | | Recursos | 5.0/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 100% | (10/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Glassix ## Contexto comercial - **Preço inicial**: US$ 49,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: hebraico, inglês - **Países disponíveis**: Alemanha, Estados Unidos, Israel, Suíça, Áustria ## Recursos - Acesso para Celular - Alerts/Escalation - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Chatbot - Colaboração entre vários usuários - Compartilhamento de arquivos - Comunicação multicanal - Ferramentas de colaboração - Gestão da qualidade - Gestão de filas - Gestão de modelos - Gestão de pessoal - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Histórico de transcrições/chat - Histórico do cliente - Imagem de marca personalizável - Interface do agente - Macros e modelos de respostas - Mensagens de SMS - Painel - Painel de atividades - Personalização - Rastreamento de interações - Registro de chamadas - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Third-Party Integrations - Transferências/encaminhamento - Vários idiomas ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Comunicações Unificadas](https://www.capterra.com.br/directory/31035/unified-communications/software) ## Categorias relacionadas - [Software de Comunicações Unificadas](https://www.capterra.com.br/directory/31035/unified-communications/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.com.br/directory/31002/customer-communications-management/software) - [Software de Chat ao Vivo](https://www.capterra.com.br/directory/30797/live-chat/software) - [Plataforma de IA Conversacional](https://www.capterra.com.br/directory/31596/conversational-ai-platform/software) - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) ## Alternativas 1. 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[Text Request](https://www.capterra.com.br/software/167015/text-request) — 4.6/5 (1193 reviews) ## Avaliações ### "Glassix: The most intuitive, effective, and comprehensive interaction management tool." — 5.0/5 > **Jesus David** | *19 de junho de 2024* | Serviços ao consumidor | Taxa de recomendação: 10.0/10 > > **Vantagens**: One of the things I like most is its ability to integrate and manage multiple communication channels efficiently. > > **Desvantagens**: One potential drawback, although I don't personally consider it as such, is the limited customization, which could be restrictive for certain companies. > > My experience with Glassix has been highly positive. The platform has proven to be intuitive, efficient, and comprehensive in managing customer interactions, significantly enhancing our ability to deliver high-quality service and effectively respond to customer needs across multiple communication channels ----- ### "Such a game changer for customer support\!" — 5.0/5 > **Joana** | *10 de julho de 2024* | Consultoria de gestão | Taxa de recomendação: 10.0/10 > > **Vantagens**: Glassix successfully took customer support in a different level by integrating various communication channels (sms, emails, social media and live chat) in one platform. By doing this Glassix ensures consistency in customer interaction across all communication channels. I save a lot of my time due to this platform's automation of my routine tasks such as ticketing, follow ups and responses to frequently asked questions. Its just efficient and less hassle altogether. > > **Desvantagens**: This innovation could be a bit overwhelming to new users due to its complexity, it requires time and training to become proficient. One of other thing that i thought is important to mention is the over-reliance to the automated responses and processes which can lead to a less personalized customer experiences. Potentially alienating customers who prefer real human interaction. > > Over all my experience with Glassix is superb. I just feel confident to be able to do my job with the help of this platform. Glassix is a platform that truly sees the importance of communication and great use for any business that wants to improve their customer services. With this being said, It is vital to evaluate the specific needs and resource of one's business before making any decision. ----- ### "24/7 Availability of glassix" — 5.0/5 > **Crea Mae** | *15 de junho de 2024* | Alimentação e bebidas | Taxa de recomendação: 6.0/10 > > **Vantagens**: The AI operates round-the-clock, ensuring customers receive support any time they need it. This can significantly enhance customer satisfaction and reduce response times. > > **Desvantagens**: While Glassix AI can handle many queries efficiently, it may struggle with very complex or nuanced issues, necessitating human intervention. This limitation can affect customer satisfaction if not managed properly. > > Overall, Glassix has significantly enhanced our customer service capabilities. The combination of efficient automation, 24/7 support, and insightful analytics has made a noticeable difference in our operations. The initial setup effort was worth it, and the ongoing benefits continue to positively impact our business. ----- ### "Glassix on daily operations" — 5.0/5 > **Belinda** | *20 de junho de 2024* | E-Learning | Taxa de recomendação: 10.0/10 > > **Vantagens**: The platform’s ability to track and maintain detailed histories of customer interactions across all channels provides invaluable context for customer service agents, it is the thing that I like the most, since it leads to more personalized and effective communication also the automation features are really helpful and reduce our workload by scheduling messages, automating responses and managing workflow which surely increases efficiency > > **Desvantagens**: The initial setup and onboarding process might be time-consuming and require significant effort, particularly for businesses transitioning from different platforms. Adequate training and support are essential to mitigate this. > > My overall experience with Glassix has been largely positive, the platform’s robust interaction tracking capabilities provide a comprehensive view of customer history across all channels. This enhances personalization, improves issue resolution, and ensures that support agents have all the necessary context for each interaction. The knowledge base management improves accessibility to critical information and enhances overall service quality. ----- ### "Efficient Communication Management and Insightful Tracking: A Review of Glassix" — 4.0/5 > **Christiana** | *21 de junho de 2024* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: One of the standout features of Glassix is its seamless integration of multi-channel communication, providing a unified platform to manage interactions across various channels efficiently. > > **Desvantagens**: I would say the customization has some limitations. My organization recently discovered that certain customization options are limited, which could affect how well the software adapts to specific organizational needs. > > My experience with Glassix has been generally positive, especially in terms of its robust features for multi-channel communication. It's been instrumental in centralizing interactions across various channels like email, SMS, and social media, which has improved our efficiency in managing customer communications. The platform's interaction tracking capabilities have provided valuable insights into customer behavior, helping us tailor our responses effectively. However, there have been a few challenges. The initial setup was somewhat complex, and we encountered a learning curve in fully utilizing all features. Additionally, while the platform offers good customization options, there were some limitations that required workarounds. On the whole, Glassix has been a beneficial tool for our customer relationship management, despite these minor drawbacks. ----- Página: 1 / 5\ Próximo: [Próxima página](https://www.capterra.com.br/software/1052241/glassix?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/1052241/glassix) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | pt | | | pt-PT | | ----- ## Dados estruturados