---
description: Tudo sobre HelpHero: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: HelpHero - Preço, avaliações e classificação - Capterra Brasil 2026
---

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# HelpHero

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> O HelpHero é uma ferramenta de software fácil e acessível usada para criar uma integração melhor e ajudar usuários de aplicativos sem uso de código
> 
> Conclusão: 7 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa o HelpHero?

O HelpHero conta com a confiança de empresas orientadas a usuários em todo o mundo, de startups a empresas estabelecidas.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.7/5** | 7 Avaliações |
| Praticidade | 4.7/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.7/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 5.0/5 | Com base em avaliações gerais |
| Recursos | 4.1/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: HelpHero

## Contexto comercial

- **Preço inicial**: US$ 55,00
- **Modelo de preços**:  (Teste grátis)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web
- **Idiomas**: inglês
- **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 208

## Recursos

- Acompanhamento de atividades
- Análise de dados visual
- Elaboração de conteúdo
- Ferramentas self-service 
- Incorporação
- Modelos personalizáveis
- Orientação contextual
- Painel de atividades
- Participação do cliente
- Portal de autoatendimento
- Processo de integração dos usuários
- Relatórios e análise de dados
- Relatórios e estatística
- Segmentação por público
- Treinamento no app
- Vários idiomas

## Integrações (1 no total)

- Intercom

## Opções de suporte

- Email/Help Desk
- Bate-papo

## Category

- [Software de Processo de Integração](https://www.capterra.com.br/directory/30819/onboarding/software)

## Categorias relacionadas

- [Software de Processo de Integração](https://www.capterra.com.br/directory/30819/onboarding/software)
- [Software de UX (User Experience)](https://www.capterra.com.br/directory/31036/ux/software)
- [Software de Adoção de Tecnologia Digital](https://www.capterra.com.br/directory/31638/digital-adoption-platform/software)
- [Software de Onboarding de Clientes](https://www.capterra.com.br/directory/33476/client-onboarding/software)
- [Software de Sucesso do Cliente](https://www.capterra.com.br/directory/30961/customer-success/software)

## Alternativas

1. [Product Fruits](https://www.capterra.com.br/software/1011214/product-fruits) — 4.7/5 (89 reviews)
2. [GUIDEcx](https://www.capterra.com.br/software/175189/guidecx) — 4.7/5 (64 reviews)
3. [Pipefy](https://www.capterra.com.br/software/144848/pipefy) — 4.6/5 (321 reviews)
4. [Userlane](https://www.capterra.com.br/software/157465/userlane) — 4.5/5 (47 reviews)
5. [SmartKarrot](https://www.capterra.com.br/software/189459/smartkarrot) — 4.4/5 (37 reviews)

## Avaliações

### "Great price, great service" — 5.0/5

> **Avaliador Verificado** | *3 de outubro de 2023* | Suprimentos e equipamentos para empresas | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: HelpHero is a low-cost and easy to implement solution that allows us to quickly generate customer onboarding guides.
> 
> **Desvantagens**: The only negative I would have is the Dismiss vs. Cancel options on tours can be a little confusing.
> 
> The overall experience has been great.  Anytime I needed help, they were quick to respond.

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### "Excellent onboarding product - we use it in two apps" — 5.0/5

> **Pablo** | *20 de outubro de 2023* | E-Learning | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Simplicity, the fact that is "just works", scalable, excellent customer service, price
> 
> **Desvantagens**: Lack of in-built ability to space out popups over time (e.g. "run this workflow only if the previous one finished at least a day ago"). It can be done by requires coding.
> 
> HelpHero has been all along the way for us in our journey. We use it in two separate products. It has scaled really well with our business and user patterns. Customer support has been always incredible. For instance, we required WCAG AA accessibility features and they added them within weeks.

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### "Good for starting cheap, but it lacks in the details" — 4.0/5

> **Oliver** | *17 de novembro de 2023* | Serviços ao consumidor | Taxa de recomendação: 3.0/10
> 
> **Vantagens**: It's inexpensive and easy to set up. The basic functionality is in place and works as intended.
> 
> **Desvantagens**: The login flow with the magic link is not convenient. Also, the editor is unintuitive at times. We now have dozens of tours that still can't be sorted in folders. That could need a redesign for sure.
> 
> Overall I think it was the right choice to go with HelpHero when we started. Not at least because of the competitive pricing. Now with some traction more pro features and a higher level of customization would be needed, but we are stuck there. Now we need to consider switching to a more sophisticated solution, which is not what we would love to do.

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### "\[sensitive content hidden\]  is fantastic" — 5.0/5

> **James** | *23 de novembro de 2023* | Automotivo | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: Customer support from \[sensitive content hidden\] has been exemplary. His professional and simple requests allowed us to resolve a long-standing issue with our integration coding.
> 
> **Desvantagens**: I cannot deactivate / draft tours. I have to delete it a recreate the template from a saved doc when ready to reimplement.
> 
> HelpHero has been a very effective tool to use in a multitude of ways. We've used it for onboarding tours, release notes, announcements \& alerts. It has helped us to expose messages far quicker to our users, than if we'd had to develop a popup.

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### "New Innovations HelpHero Review" — 5.0/5

> **Marton** | *3 de novembro de 2023* | Consultório médico | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: I like how we're able to provide in-software guidance on how to use our product – since it can be difficult for new users.
> 
> **Desvantagens**: I wish there was a way to create folders for all of the tours, checklists, and hotspots; the organization of folders would help us find things that we've built much easier. Also, I wish there was a way to include a button for users to turn tours on/off.
> 
> Overall, I think it's a fantastic product that really helps our users learn how to use our software. Great job\!

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## Links

- [Ver em Capterra](https://www.capterra.com.br/software/1053316/helphero)

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