--- description: Tudo sobre Salesforce Customer360: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Customer360 - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Negócios](/directory/30532/business-management/software) > [Salesforce Customer360](/software/1062021/salesforce-customer360) # Salesforce Customer360 Canonical: https://www.capterra.com.br/software/1062021/salesforce-customer360 Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/1062021/salesforce-customer360?page=2) > O Salesforce Customer 360 é um conjunto abrangente de produtos desenvolvido para revolucionar a maneira como as empresas se conectam com os clientes. > > Conclusão: 48 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.8/5** | 48 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.7/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.7/5 | Com base em avaliações gerais | | Recursos | 4.8/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Salesforce - **Localização**: San Francisco, EUA - **Fundada**: 2003 ## Contexto comercial - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Países disponíveis**: Estados Unidos ## Recursos - Alertas/notificações - Automação de marketing - CRM - Ferramentas de colaboração - Gerenciamento de contatos - Gestão de campanhas - Gestão de leads - Gestão do fluxo de trabalho - Gestão do pipeline de vendas - Importação/exportação de dados - Indicadores de desempenho - Painel de atividades - Rastreamento de interações - Relatórios e análise de dados - Relatórios e estatística - Third-Party Integrations ## Category - [Software de Gestão de Negócios](https://www.capterra.com.br/directory/30532/business-management/software) ## Categorias relacionadas - [Software de Gestão de Negócios](https://www.capterra.com.br/directory/30532/business-management/software) - [Ferramentas de Colaboração](https://www.capterra.com.br/directory/15/collaboration/software) - [Programa de Inteligência Artificial](https://www.capterra.com.br/directory/30938/artificial-intelligence/software) - [Sistemas de Automação de Vendas](https://www.capterra.com.br/directory/12/sales-force-automation/software) - [Sistemas CRM](https://www.capterra.com.br/directory/2/customer-relationship-management/software) ## Alternativas 1. 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[Salesforce Sales Cloud](https://www.capterra.com.br/software/61368/salesforce) — 4.4/5 (18782 reviews) ## Avaliações ### "Flexible and powerful CRM and lead management system for big sales teams" — 5.0/5 > **Svetla** | *12 de janeiro de 2024* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: The system can work great no matter if your sales team is small or big, it has all the functionality and integrations you may need > > **Desvantagens**: The learning curve is a bit steep, particularly as concerns integrations and more advanced functionality > > Salesforce sales cloud helped the team organize the sales process and communicate well on leads, even with most of the team working remote/on the field. ----- ### "Salesforce is the dedicated CRM for Sales" — 4.0/5 > **Becky** | *13 de novembro de 2023* | Hospitais e Saúde | Taxa de recomendação: 9.0/10 > > **Vantagens**: For our company, Salesforce has been a godsend. It helped tremendously with planning ahead and scheduling calls and follow-ups. Connecting Salesforce and Outlook has been really helpful for me because it streamlines my tracking and allows me to go back and add any missing details from my day. > > **Desvantagens**: It's usually more expensive than competing CRMs, but you may offset that by buying extra licenses for users, whether they're on the platform or not. > > We've been able to log more information about calls, which has helped us make sure different personnel aren't calling the same clients. We fixed a problem where different salesmen were calling the same new leads, and we made it possible to assign specific goals to individual workers. ----- ### "Not a user friendly program for simple sales tasks" — 2.0/5 > **Mary** | *1 de julho de 2025* | Hotelaria | Taxa de recomendação: 2.0/10 > > **Vantagens**: SalesForce offered the ability to have many data tags associated with a given client so that more complex reporting and sorting could be accomplished. > > **Desvantagens**: The program felt clunky, not user friendly and hard to sort data for simple sales metrics. It required a lot of data to be entered to add a single piece of information for lead management. > > Our team used an integration that did not work well for our company and caused a lot of confusion during a poor transition. ----- ### "Salesforce Customer360 Experience" — 5.0/5 > **Joshua** | *21 de maio de 2025* | Hospitais e Saúde | Taxa de recomendação: 9.0/10 > > **Vantagens**: I enjoyed the ability to be able to locate all of members information all in one spot. I am able to view customer details to research issues and guide them as needed. > > **Desvantagens**: It can be a hassle when it comes to training and your company utilizes different versions of Salesforce. There does not seem to be a super user access and so switching access between the different versions of Salesforce can be a little troublesome. > > Salesforce Customer360 overall has been positive and is able to organize the customers information with ease. Being able to see everything you need to know about a customer in one source makes navigating a breeze. ----- ### "Great for sales and management" — 5.0/5 > **Lizandro** | *12 de novembro de 2023* | Desenvolvimento de programas | Taxa de recomendação: 9.0/10 > > **Vantagens**: The main features like the pipeline management and division. All the data of your lead on the main page without having to go in to your lead. The ability to have tabs within the tabs for an easier experience having multiple leads open. > > **Desvantagens**: That the task you set up for reminders or calls was not working 40% of the time. 10% of the time the leads did not go off your pipeline after calling them or when you remove them. > > It is great\! Overall the main tools I used daily were awesome and always found new ways to play with them and use them to my job better. Just some minor glitches. ----- Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/1062021/salesforce-customer360?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/1062021/salesforce-customer360) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Dados estruturados