15 anos ajudando empresas brasileiras
a escolherem o melhor software
SysAid
Conheça SysAid
O Help desk da SysAid oferece um local e um painel para gerenciar todo o apoio de TI. Você encontrará todos os elementos essenciais de que precisa em um só lugar, incluindo uma poderosa ferramenta de gerenciamento de tíquetes, ativos de TI, portal de autoatendimento e muito mais. Implemente um Help desk personalizável com facilidade e rapidez hoje, a partir da nuvem ou de software no local para download. Com mais de 15 anos de experiência, SysAid atende a mais de 100 mil administradores em todo o mundo. Obtenha uma avaliação gratuita agora ou entre em contato para ver o que SysAid pode fazer por você.
Quem usa SysAid?
SysAid atende organizações que abrangem todos os setores e tamanhos, desde PMEs até corporações da Fortune 500. Da edição básica à empresarial, atende empresas de todas as magnitudes.
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SysAid
Outras ótimas alternativas ao SysAid
Avaliações do SysAid
Uso do Sysaid
Comentários: Realmente ótima, é uma ferramenta que supre na area de gerenciamento de TI
Vantagens:
A facilidade e a rapidez do atendimento da matriz quando ocorre de ter dúvidas
Desvantagens:
Documentação acho que poderia ser mais atualizada e as versões deveriam atualizar mais vezes
Alternativas consideradas anteriormente:
ITIL Compliant ServiceDesk System with user-friendly self-service portal
Comentários: SysAid is our ITSM Tool. Aides us in implementing and monitoring ITIL procedures and standards. We register all of our incidents and requests thru the SysAid Admin (IT Technicians) or Self-Service Portal (other users in all departments of the organization). It has enabled our clients/users to monitor the status of their requests and reported incidents without the need to have emails sent back and forth or asking who was working on their issue. The self-service portal is customizable and can easily be branded to be uniform to the organizations needs. We are currently automating a number of forms and processes (like move requests, equipment requests, on- and off-boarding) thru the WorkFlow manager. Next steps will be the integration with JIRA (since the application has a number of integration options with Office Automation, Collaboration Tools, Monitoring Tools and Project Management Tools) and a more intensive use of automation tools (like self-service password unlock and reset).
Vantagens:
-Ticket registration and tracking -Workflow management -Self-Service portal -Reporting and Feed-back/Notification -ITIL-Compliant -Flexible and Customizable
Desvantagens:
-Workflow Design is powerful but has a learning curve
Alternativas consideradas anteriormente:
Fantastic SysAid
Comentários: It has been a great journey using SysAid since 2019. We have always had a good understanding and agreement for each request we submit.
Vantagens:
I like the workflows and the BI Analytics. With the workflows, we have been able to build processes for some support teams in resolving issues. Same workflows has helped streamlined our change approval process. With the approval process in place in SysAid, we no longer face audit exceptions on no approval was obtained from a stakeholder before CAB. Service Review meetings has been more insigtful with the use of the BI Analytics to provide data for tickets resolved by each support team , as well as review tickets pending and aging.
Desvantagens:
I do not like the fact that the Knowledge base management cannot give a comprehensive report on usage. They are only show most viewed articles based on a cumulative count of viewers.
Alternativas consideradas anteriormente:
Does the basics
Comentários: It works better than some other ticket systems I've used in the past, but it also works worse than others. I'd put in the middle of the road for Ticketing Systems.
Vantagens:
SysAid is easy to use and easy to integrate.
Desvantagens:
There is definitely some aspects missing, like the ability to merge tickets. Often times an widespread issue occurs and 30 tickets come in. Tickets have to be deleted or closed, which inflates ticket volume.
Alternativas consideradas anteriormente:
SysAid best ITIL based IT Support tool in the market
Comentários: We have been using SysAid for almost 5 years now and we have been very happy with the system, support and have commited now to another 3 years to SysAid. We are moving to the cloud version in the next month so we are very excited about this. They are also not standing still on development so we will not get stuck with old outdate technologies.
Vantagens:
Ticket management, reporting and classifications is one of the key features that lead to the decision to make sysaid our long-term partner. The workflow functionality and teams integration is going to change our whole business, so we are very excited to move forward on SysAid Cloud. The customization is also a big plus for us.
Desvantagens:
The old-style interface but hat is also a thing of the past now that we are moving into the cloud and there new UX/UI is coming out early next year.
