ConnectWise Manage

Quem usa o ConnectWise Manage?

Feito para empresas que vendem, prestam serviços e dão suporte de tecnologia, desde fornecedores de serviços gerenciados e provedores de serviços na nuvem até serviços de impressão gerenciados, VOIP e VARs.

Conheça o ConnectWise Manage

Simplifique os processos de atendimento ao cliente com o ConnectWise Manage, uma plataforma de suporte técnico. O ConnectWise Manage utiliza um sistema de tíquete proprietário e um dos líderes do mercado para que os fornecedores de soluções de tecnologia ofereçam um suporte de alto nível aos clientes. Com a plataforma de suporte técnico e o sistema de tíquete do ConnectWise Manage, a equipe pode receber, processar e responder a solicitações de serviço com rapidez e eficiência.

ConnectWise Manage - Informação

ConnectWise

http://www.connectwise.com

Fundada em 1982

ConnectWise Manage - Preços

O ConnectWise Manage não possui versão gratuita nem versão de teste grátis.

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Versão gratuita

Não

Teste Grátis

Não

Implantação

Nuvem, SaaS, web

Instalado - Windows

Celular - iOS nativo

Celular - Android nativo

Formação

Pessoalmente

Ao vivo online

Webinars

Documentos

Assistência

24 horas por dia (representante ao vivo)

Horário comercial

Online

Recursos do ConnectWise Manage

  • Agendamento de manutenção
  • Auditoria de problemas
  • Controle e acesso remoto
  • Controles/permissões de acesso
  • Gerenciamento de correções
  • Gestão de capacidades
  • Gestão de conformidade
  • Gestão de estoques
  • Gestão de licenças

Ver lista completa de Ferramentas de TI

  • Catálogo de serviço
  • Geração de relatórios de atendimento
  • Gestão de ativos de TI
  • Gestão de contratos
  • Gestão de incidentes
  • Gestão de lançamento
  • Gestão de tíquetes
  • Gestão do conhecimento
  • Portal de autoatendimento

Ver lista completa de Programas de Serviço de TI

  • Alertas/transferência
  • Armazenamento de documentos
  • Bate-papo em tempo real
  • Comunicação multicanal
  • Configuração do fluxo de trabalho
  • Controle e acesso remoto
  • Gestão da base de conhecimento
  • Gestão de ativos de TI
  • Gestão de call centers
  • Gestão de tíquetes
  • Gestão do SLA (acordo do nível de serviço)
  • Imagem de marca personalizável
  • Integração de e-mail
  • Integração de redes sociais
  • Macros e modelos de respostas
  • Portal de autoatendimento
  • Rastreamento de interações
  • Relatórios e análise de dados
  • Roteamento automático
  • Supervisão de rede

Ver lista completa de Sistemas de Help Desk

  • Gerenciamento de configuração
  • Gestão da disponibilidade
  • Gestão de contratos e licenças
  • Gestão de incidentes
  • Gestão de lançamento e implantação
  • Gestão de mudanças
  • Gestão de problemas
  • Gestão de projetos
  • Portal de autoatendimento
  • Rastreamento de recursos

Ver lista completa de Software ITSM

  • Acesso remoto
  • Agendamento
  • Backup e recuperação
  • Bate-papo ao vivo
  • CRM
  • Cobrança e faturamento
  • Gerenciamento de correções
  • Gestão de edição
  • Gestão de projetos
  • Help Desk
  • Painel

Ver lista completa de Software MSP (Provedores de Serviços Gerenciados)

  • CRM
  • Cobrança e faturamento
  • Controle de horas e despesas
  • Ferramentas de colaboração
  • Geração de propostas
  • Gerenciamento de documentos
  • Gestão de carteira
  • Gestão de orçamentos
  • Gestão de projetos
  • Gestão de recursos
  • Portal do cliente

Ver lista completa de Software de Automatização de Serviços Profissionais

ConnectWise Manage - Alternativas

Mais alternativas ao ConnectWise Manage

ConnectWise Manage - Avaliações

Exibindo 5 de 184 avaliações

Geral
4,1/5
Praticidade
3,6/5
Atendimento ao cliente
3,9/5
Recursos
4,1/5
Relação qualidade/preço
3,8/5
Michael W.
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    Não avaliado
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    Não avaliado
  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 29/06/2016

"Long time ConnectWise user still loves ConnectWise"

Comentários: I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user. QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate. Connectwise will try to sell you, quosal, connectwise, labtech. Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks. I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.

Vantagens: Mobile iPhone app is A W E S O M E !!!
Your clients can use the customer portal
Constant Updates
Feature request bidding system.
24 hour support
online training videos
Application blueprints, telling you which modules interact with other modules.
Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it.
QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs.
Mark invoices as paid in QuickBooks and sync to ConnectWise.
They are the biggest, so they integrate with everybody.
Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.

Desvantagens: It can be overwhelming for small companies
The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly)
If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out.
Each user needs their own account.
don't buy the on-premise edition, you won't be able to keep up with the updates.
They update so frequently I have to update my QuoteWerks frequently,

  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 29/06/2016
Avaliador Verificado
System Administrator
Serviços e tecnologia da informação, 13-50 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    4/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    Não avaliado
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    7/10
  • Fonte da avaliação 
  • Avaliado em 28/08/2019

"Good Ticketing System for MSP and IT companies"

Comentários: I wish they would get Rich text right. TeamSupport has this perfectly and they are a much smaller company. Another downer is the integration with ITGlue I think it's a bit clunky and if you add the Automate integration it almost loses it's mind. I wish there was a better way to integrate all these platforms. But mainly the rich text could go a long long way for visual users.

Vantagens: There are a lot of features on this platform that would be of interest to MSP's. The time entry, calendar ease, global search. Asset and configuration and contact addition is great.

Desvantagens: One thing i strongly dislike about Manage is that you can't add rich text to the ticket entries not drop images which make things easier for tech just picking up on tickets.

  • Fonte da avaliação 
  • Avaliado em 28/08/2019
Pricilla C.
Inside Sales Support Specialist
Serviços e tecnologia da informação, 13-50 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 28/07/2020

"CRM"

Comentários: As far as my use of the software, I am overall satisfied. It does everything it needs to do. Its basic but good.

Vantagens: Product is simply laid out and easy to use. I prefer the desktop version but we just went full web version which is fine too.

Desvantagens: I cant really think of any features or addons that need attention. I've been working with it for a while now and have adapted fine. I know how to do everything I need to do.

  • Fonte da avaliação 
  • Avaliado em 28/07/2020
James V.
Director
Rede de computadores, 2-10 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    2/5
  • Praticidade
    1/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    2/5
  • Relação qualidade/preço
    2/5
  • Probabilidade de recomendação
    0/10
  • Fonte da avaliação 
  • Avaliado em 01/11/2019

"OVeral shocking experience"

Comentários: We have literally had zero benefits working with Connectwise. Its cost us £000's and we have wasted so much time since using Connectwise..... its the single worst decisions we have ever made as a business.
We spent and invested a lot of time ensuring we would get the most out of it, but it just hasnt happened... the issues are too frequent, support to slow and overal a very bad experience. Reaching out to Connectwise with a long list of issues has resulted in 4 people calling to say how sorry they are, any they WILL definaltey help but then the next update is the ticket closing - thanks.

Vantagens: The end of the ady when i can log out of Connectwise.
The Contract part and some automation is good.

Desvantagens: Practically everything else:
Slow - keeps hanging when doing tasks such as save a ticket, send and invoice, close tickets - you know really important tasks which should be almost instant. absolute zero support from CW. Been told its a programming issue with bulk tasking and it will be fixed - still waiting, much like when using ConnectWise manage - always waiting.
Then there is the general support - lacking to say the least.
Then the onboarding - they say we get you completely up and running. What they should have said is You'll want to be running away by the time you come to use the product. Unless you learn it all in the onboarding process your on your own or you have to pay a huge amount more for help. They literally just churn you out and get the next lot of sheep in.
Sales team lied about how it would interact and sync with Xero. Told me the same way as Quickbooks does and then showed me how QuickBooks Desktop syncs, saying just like this.... IT DOESNT you have to pay someone else to move your data from your PSA to your accounts package REALLY @ $245 extra per month. Didnt tell me that before i signed up.
Cloud console which was supposed to save time by synchronising Office 365 licenses to contracts was often wrong, very clunky and then stopped working - another paid feature of Connectwise that didnt work.
I could go on, but you get the picture. Its not all smooth sailing and is causing lots of issues in our business. We tried to reach out to CW but they're not helping

  • Fonte da avaliação 
  • Avaliado em 01/11/2019
James D.
CEO
Publicidade e marketing, 2-10 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 28/05/2020

"The Perfect MSP Management Software"

Comentários: I have seen a lot of MSPs struggle to manage time and costs. ConnectWise Manage can do all of this and much more. It was really nice to have one place where we could grab almost all of the info we needed for a given client or project. It can be overwhelming at first. Just stick with it.

Vantagens: Time tracking with ConnectWise Manage is wonderful. It's very intuitive and allows for powerful job costing. The software allows for simple project management and greatly enhances project workflow. The tabbed GUI (very similar to a web browser) made it very easy to switch between the necessary boards and views to get the info I needed.

Desvantagens: I'm not a huge fan of how the discussions flow in the GUI. It feels clumsy and I never really had a clear understanding of what the client would see when I messaged them.

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 28/05/2020