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Conheça Alloy Navigator

Atingir altos níveis de atendimento ao cliente enquanto gerencia operações complexas de TI é fundamental para qualquer organização. É por isso que os recursos de gestão de serviços de TI intuitivos e colaborativos do Alloy Navigator foram criados e se integram de forma transparente à beleza flexível do fluxo de trabalho inteligente, painéis perspicazes e visualizações imediatas. Combinado com poderosas ferramentas de gestão de ativos, o Alloy Navigator é uma solução completa de gestão da TI.

Quem usa Alloy Navigator?

Pequenas, médias e grandes empresas de todos os setores que buscam uma solução abrangente, acompanhada por um poderoso sistema de automação de processos, integração de terceiros e uma API flexível.

Alloy Navigator Software - 1
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Alloy Navigator Software - 3
Alloy Navigator Software - 4
Alloy Navigator Software - 5

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Avaliações do Alloy Navigator

Pontuação média

Geral
4,6
Praticidade
4,2
Atendimento ao cliente
4,6
Recursos
4,4
Relação qualidade/preço
4,5

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
55%
4
45%
Beth
Beth
Sr. Office Coordinator, EUA
Usuário do LinkedIn Verificado
Clínica de saúde mental, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Game-changing system for Equipment and Property tracking

5,0 há 7 meses

Comentários: Overall, I'm extremely pleased with Alloy Navigator and our experience so far. This system is going to facilitate our future growth. It has already saved us time and prevented property loss. Once we have it fully integrated into our workflows and are using all features, it will be indispensable to daily work life.

Vantagens:

The customization ability of Alloy is very impressive. We have not found anything that we have not been able to change so that it suits our needs. We are not even currently using Alloy to its fullest capacity yet and it has transformed workflows. Being able to track property and equipment to remote employees within the different categories is so helpful. I appreciate the flexibility of the system, once you learn the different levels of details it contains. The customer support is fantastic and really responsive. The training we received saved so many missteps when we were setting up the system. I really felt prepared to go live. Of course, we have made changes since startup as we realized different views or categorizations of items would work better, and the system makes it easy to adjust. My favorite section is the Consumables section. I am finding more and more ways to use this section. I feel that once we integrate purchasing into our Alloy workflow, our data will be so invaluable.

Desvantagens:

The only real problem I've found so far is that the Inventory Items and the Equipment Lending Library don't sync. This has been a little limiting, but the support team is working to correct that so I anticipate no problems in the future. There is a big learning curve with Alloy if you have not worked with a similar system. If you are new to Asset tracking systems, I highly recommend taking advantage of the training sessions. They are very in-depth and will prepare you well. Some of the categorizations required with Category and Type are a little redundant. Especially in the Consumable Products section. It took me several tries to figure out the best way to input these items to make them work for us.

Doron
IT Manager, EUA
Arquitetura e planejamento, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Doron's Alloy Review

4,0 há 3 anos

Comentários: Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.

Vantagens:

Software is reliable, user friendly and you get the results quickly.

Desvantagens:

Some built-in features are limited and require alterations.

Jacob
IT Support Specialist, EUA
Instituições religiosas, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alloy has a lot of useful features, but is not the easiest to use

4,0 há 10 meses

Vantagens:

It has a lot of useful features such as the equipment lending library and the asset management features. I also like how users can send tickets in via the help desk portal which has made it easier for us to keep track of work orders.

Desvantagens:

Customer support used to be really good, but lately they haven't been. For example, when I would run into an issue, I would look it up in their knowledge base and they don't have what I am looking for. So, I would send in a help desk ticket and sometimes it would take days just to hear something back.

Resposta do Alloy Software

há 9 meses

Jacob, I'm very sorry you had a poor experience. I've tried to find any record of your interaction with Technical Support, but we've never had anyone by the name of Jacob B* contact Technical Support nor do we have any contact in our systems that match that name. Also, our average response time across all priorities is 2 hours so I'd very much like to hear more about your situation. Please feel free to provide me with your information. I am e-mailing you this response with my contact information. Thanks and again sorry you had a negative experience.

Audrey
IT Project Manager, Mônaco
Petróleo e energia, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

An Outstanding ITSM Solution: Easy, All-in-one & Flexible!

5,0 há 8 meses

Comentários: We were unhappy with our previous ITSM Solution. I was responsible for selecting and implementing a new solution.From start to finish, my experience with this tool has been excellent.The implementation process was pretty smooth, thanks to the tool's pre-configured setup. It ensured that we were ready to use it to its full potential right out of the box.One of the standout features of Alloy Navigator is its flexibility. It effortlessly adapts to our specific needs and requirements, allowing us to customize and tailor it to suit our desired workflow.Its stability and reliability have truly set it apart from other solutions and also the support provided by the AlloySoftware team. Their responsiveness and expertise have been instrumental in our successful implementation.I also appreciate the frequency of updates and releases. The team consistently works on enhancing the tool, rolling out new features, and improving existing functionalities. What’s even more commendable is their willingness to listen to customer feedback and suggestions. It’s evident that they value their customers' input, as they actively incorporate user suggestions into their updates. This customer-centric approach ensures that the tool remains relevant and continues to meet the evolving needs of its users.

Vantagens:

The fact that it comes smartly pre-configured. Settings are very easy and flexible. Everything is Possible, and if it is not you can always do it with PowerShell, no limit!

Desvantagens:

The project Management side could be enhanced, also the Knowledge Management or the Document but they are less important in our activity

Eric
Eric
IT Support Specialist, EUA
Usuário do LinkedIn Verificado
, 1.001–5.000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alloy does the job

4,0 há 6 anos

Comentários: The majority of our IT department lives inside Alloy. It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.

Vantagens:

- Alloy user portal and technician portals are easy to use - Runs quickly and smoothly - Easy to import users from AD - Email integration for alerts on new tickets and updates on existing tickets - Training that Alloy offers is well thought out and contains tons of information.

Desvantagens:

- Customer Support can take 1-3 days to get back to you - The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online. - If you want custom features added it is going to cost a decent chunk of money.

Resposta do Alloy Software

há 6 anos

Thanks for providing a review! We're happy you enjoy using our solution! I apologize for the experience you had with Support. However, I'm positive it was an isolated situation. A review of your company's 138 tickets since 2015 shows an average response of 2hrs 19mins with average resolution under 24 hours. Given that I expect your next experience will be a positive one. For online documentation, I would strongly advise the use of our Support Portal. Our product help and admin guides are all online along with our searchable Knowledge base. The admin part of the product does have a learning curve, but you'll find the ratio of flexibility to ease of use to be unmatched. Other products provide a fraction of the power or they require programming knowledge to leverage the same results. Use the search workflow feature to find what you're looking for or press F1 anywhere for contextual online help. Please reach out to us if you need anything and thank you for using our solution!