--- description: Tudo sobre Alloy Navigator: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alloy Navigator - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software ITSM](/directory/30676/itsm/software) > [Alloy Navigator](/software/108129/alloy-navigator) # Alloy Navigator Canonical: https://www.capterra.com.br/software/108129/alloy-navigator Página: 1 / 4\ Próximo: [Próxima página](https://www.capterra.com.br/software/108129/alloy-navigator?page=2) > O Alloy Navigator é uma solução real projetada para clientes do mundo real, construída por pessoas de TI do mundo real como você. > > Conclusão: 67 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Alloy Navigator? Pequenas, médias e grandes empresas de todos os setores que buscam uma solução abrangente, acompanhada por um poderoso sistema de automação de processos, integração de terceiros e uma API flexível. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 67 Avaliações | | Praticidade | 4.2/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.6/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Alloy Software - **Fundada**: 2002 ## Contexto comercial - **Preço inicial**: US$ 19,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Canadá, Estados Unidos, Reino Unido ## Recursos - Acesso para Celular - Acompanhamento de atividades - Agendamento de manutenção - Alertas/notificações - Alerts/Escalation - Asset Lifecycle Management - Barcode/Ticket Scanning - Comunicação multicanal - Controle de estoque - Controle e acesso remoto - Controles/permissões de acesso - Edição de texto - Ferramentas de colaboração - Fluxo de trabalho de aprovações - Gerenciamento de configuração - Gestão da base de conhecimento - Gestão de atribuições - Gestão de auditorias - Gestão de calendários - Gestão de capacidades - Gestão de conteúdo - Gestão de edição - Gestão de estoques - Gestão de incidentes - Gestão de lançamento - Gestão de mudanças - Gestão de pedidos de trabalho - Gestão de problemas - Gestão de tarefas - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Gestão do fluxo de trabalho - Indicadores de desempenho - Inventário de licenças - Painel - Pesquisa de texto completo - Planejamento de mudanças - Portal de autoatendimento - Questionários e feedback - Rastreamento de ativos de TI - Rastreamento de conformidade - Rastreamento de recursos - Real-Time Monitoring - Real-Time Notifications - Relatórios de TI - Relatórios e estatística - Seguimento de status - Suporte do cliente - Várias localizações ... e mais 31 recursos ## Integrações (20 no total) - Auth0 - BeyondTrust Remote Support - Google Calendar - LogMeIn Rescue - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Excel - Microsoft Intune - Microsoft Outlook - Microsoft Teams - Microsoft Word - Okta - OneLogin - OpsGenie ... e mais 5 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software ITSM](https://www.capterra.com.br/directory/30676/itsm/software) ## Categorias relacionadas - [Software ITSM](https://www.capterra.com.br/directory/30676/itsm/software) - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) - [Software de Gestão de Ativos de TI](https://www.capterra.com.br/directory/30077/it-asset-management/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.com.br/directory/30094/knowledge-management/software) - [Programas de Serviço de TI](https://www.capterra.com.br/directory/30672/it-service/software) ## Alternativas 1. [Freshdesk](https://www.capterra.com.br/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Freshservice](https://www.capterra.com.br/software/132997/freshservice) — 4.6/5 (791 reviews) 3. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [Milvus](https://www.capterra.com.br/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Avaliações ### "Game-changing system for Equipment and Property tracking" — 5.0/5 > **Beth** | *16 de novembro de 2023* | Clínica de saúde mental | Taxa de recomendação: 10.0/10 > > **Vantagens**: The customization ability of Alloy is very impressive. We have not found anything that we have not been able to change so that it suits our needs. We are not even currently using Alloy to its fullest capacity yet and it has transformed workflows. Being able to track property and equipment to remote employees within the different categories is so helpful. I appreciate the flexibility of the system, once you learn the different levels of details it contains. The customer support is fantastic and really responsive. The training we received saved so many missteps when we were setting up the system. I really felt prepared to go live. Of course, we have made changes since startup as we realized different views or categorizations of items would work better, and the system makes it easy to adjust. My favorite section is the Consumables section. I am finding more and more ways to use this section. I feel that once we integrate purchasing into our Alloy workflow, our data will be so invaluable. > > **Desvantagens**: The only real problem I've found so far is that the Inventory Items and the Equipment Lending Library don't sync. This has been a little limiting, but the support team is working to correct that so I anticipate no problems in the future. There is a big learning curve with Alloy if you have not worked with a similar system. If you are new to Asset tracking systems, I highly recommend taking advantage of the training sessions. They are very in-depth and will prepare you well. Some of the categorizations required with Category and Type are a little redundant. Especially in the Consumable Products section. It took me several tries to figure out the best way to input these items to make them work for us. > > Overall, I'm extremely pleased with Alloy Navigator and our experience so far. This system is going to facilitate our future growth. It has already saved us time and prevented property loss. Once we have it fully integrated into our workflows and are using all features, it will be indispensable to daily work life. ----- ### "A helpdesk system that checks all the boxes for us." — 5.0/5 > **Trevor** | *11 de agosto de 2026* | Impressão | Taxa de recomendação: 10.0/10 > > **Vantagens**: They offer both on-prem and cloud version. We prefer the on-prem due to the potential for sensitive customer data. The user interface is intuitive and easy to learn. Tickets are easy to manage due to the various custom filters that can be created. This makes it easy for me to track my employees' workloads and progress. Our customers like that they can respond to emails or use a portal to track their help requests. Alloy support also takes feature requests that they prioritize and implement in future releases. The support team is very responsive and has always resolved my issues in a timely manner. > > **Desvantagens**: Software licenses can be assigned to people or devices. We spend most of our time on the computers screen in Alloy and every computer is assigned to a person. From this screen I can easily see what software is assigned to the computer, but not the person. I can navigate off computers to persons and see their assigned software, but it would be nice to see everything under computers and conversely, it would be nice to see assigned software for the computers assigned to the person when viewing the persons module. I understand why this is a challenge programmatically, but it would be very helpful if they could do it. The overall GUI often uses a table like view to see data. I wish the columns could be manually sized to fit the screen better. For example, the ticket column is quite wide leaving whitespace that could be better used to display more in the Summary/detail column. > > Alloy has become a critical part in helping us manage tickets, inventory (PCs, servers, switches, firewalls, printers, copiers, and other peripherals), software, knowledge base articles and more. Much like email, browser tabs and MS Teams, Alloy Navigator is an application that I have open from the beginning of my day, until the end. I use it to prioritize my day and my technicians' days. We keep it current because the updates are easy and often include great new features. ----- ### "My review of Alloy Navigator" — 3.0/5 > **Enzo** | *30 de setembro de 2024* | Hardware | Taxa de recomendação: 7.0/10 > > **Vantagens**: I liked how comprehensive Alloy Navigator is for IT service management. It offers a great mix of asset management, help desk, and workflow automation, all in one platform, making it easy to manage IT processes efficiently. > > **Desvantagens**: The interface can feel outdated and a bit clunky. It takes some time to get used to, and the customization options could be more flexible. > > Overall, Alloy Navigator is a solid tool for IT management. It’s feature-rich and reliable, though the user interface could be more modern and easier to navigate. ----- ### "Alloy Navigator: Help Desk Lifesaver" — 5.0/5 > **Nick** | *13 de agosto de 2026* | Impressão | Taxa de recomendação: 8.0/10 > > **Vantagens**: Alloy Navigator makes it easy to organize and prioritize our help desk tickets and ensures the work gets done. It also has also simplified our inventory management. > > **Desvantagens**: Some customizability tweaks would be helpful in the future. Some areas of the interface (such as tickets) are unable to be adjusted. Being able to resize columns in this are would be beneficial. > > Overall, I enjoy using Alloy Navigator and I use it every day for my job. I would recommend this product to businesses looking to improve their IT infrastructure. ----- ### "Very good application. Would recommend it." — 5.0/5 > **Janet** | *21 de maio de 2025* | Gestão da educação | Taxa de recomendação: 10.0/10 > > **Vantagens**: It allows us to keep an up-to-date inventory with all the financial information. It allows us to capture live equipment. > > **Desvantagens**: The reporting is not as good as I would like. We would like to be able to have more custom reports for our department. > > The application is a very easy to use and easy to navigate. Alloy, the company, have amazing support technicians making our experience a very positive one. ----- Página: 1 / 4\ Próximo: [Próxima página](https://www.capterra.com.br/software/108129/alloy-navigator?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/108129/alloy-navigator) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados