Five9 Predictive Dialer

Five9 Predictive Dialer

da Five9

Quem usa o Five9 Predictive Dialer?

O Five9 é um provedor líder de software para central de contato na nuvem, que atende a milhares de clientes e ajuda organizações de todos os tamanhos a fazer a transição do software no local para a nuvem.

Conheça o Five9 Predictive Dialer

Melhore o tempo de conversa em 300% com o Predictive Dialer do Five9. Algoritmos de ligação automatizados garantem que a próxima chamada esteja disponível quando o próximo agente estiver pronto. Os agentes gastam menos tempo discando ou ouvindo o sinal de ocupado e mais tempo conversando com os clientes, com modos de discagem facilmente ajustáveis para atender às necessidades de cada negócio. O Five9 ajuda a gerenciar listas e campanhas, supervisionar chamadas, gerar relatórios em tempo real, treinar agentes e cumprir o TCPA. Veja por que mais de 2.000 clientes confiam no Five9.

Detalhes do Five9 Predictive Dialer

Five9

http://www.five9.com

Fundada em 2001

Preço do Five9 Predictive Dialer

O Five9 Predictive Dialer não possui versão gratuita nem versão de teste grátis.

Versão gratuita

Não

Teste Grátis

Não

Implantação

Nuvem, SaaS, web

Formação

Pessoalmente

Ao vivo online

Webinars

Documentos

Assistência

24 horas por dia (representante ao vivo)

Horário comercial

Online

Recursos do Five9 Predictive Dialer

Software de Discagem Preditiva
Agendamento de retorno de chamada
Captura de leads
Conformidade FTC
Conformidade com FCC
Gerenciamento de contatos
Gestão de leads
Gravação de chamadas
Identificador de chamadas específico da campanha
Monitoração de chamadas
Resultados de chamadas
Transferência de chamadas

Avaliações do Five9 Predictive Dialer

Exibindo 5 de 370 avaliações

Geral
4,2/5
Praticidade
4,2/5
Atendimento ao cliente
4,4/5
Recursos
4,1/5
Relação qualidade/preço
4/5
Wendee C.
Reset Specialist
Automotivo, 501-1.000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 06/11/2018

"My job my life"

Comentários: I use this on a daily basis for my job. Over 3 years now I've been using it and whenever i have any issues even slight, they are there to help me thru it. There's been a few times I've had my own pc issues and they have been there to help me get it going and back onto work. Love this software.

Vantagens: This is the software I use to do my job daily. I've used it for over 3 years now and it is exceptional. It hasn't lead me wrong at all and even at times I have a slight issue, the tech support is superb and very helpful, patient and kind. I wouldn't be able to do my job and keep my job if this wasn't such a great software program.

Desvantagens: Only thing i can say I dislike about it would be not being able to enlarge font during chat usage, but it's such a minor thing that I don't even notice and someday it will probably be changed as well.

Resposta dos fornecedores

por Five9 em 16/11/2018

Hello Wendee,
Thank you for sharing your amazing feedback with us. We're happy to hear that you love our software and our customer support. Please let us know if we can ever be of service.

  • Fonte da avaliação 
  • Avaliado em 06/11/2018
Kimber C.
Management
Serviços ao consumidor, 1.001-5.000 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 01/10/2019

"If you want the best..."

Comentários: The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.

Vantagens: After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.

Desvantagens: The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.

Resposta dos fornecedores

por Five9 em 14/10/2019

Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service.

Best Regards,
Cindy Seto
Customer Advocacy Manager

  • Fonte da avaliação 
  • Avaliado em 01/10/2019
Christopher M.
Administrator
Publicidade e marketing, 13-50 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    3/5
  • Praticidade
    1/5
  • Recursos e funcionalidades
    2/5
  • Atendimento ao cliente
    3/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    0/10
  • Fonte da avaliação 
  • Avaliado em 06/08/2019

"Hard to implement, but robust"

Comentários: It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.

Vantagens: Once you get it going, which isn't easy at all, it doesn't quit running.

Desvantagens: It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

  • Fonte da avaliação 
  • Avaliado em 06/08/2019
Pam A.
DVP
Hospitais e Saúde, 10.001+ funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 29/10/2019

"Highly Recommend Five9, after failed implementation of 3 other apps"

Comentários: Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency

Vantagens: After implementing several other call center software programs that did not meet our requirements, Five9 offers such a rich feature/function set and meets all our needs. The sales, implementation and support experience has been superior compared to their competitors.

Desvantagens: From and IT perspective, the help desk/customer support team's knowledge is lacking. Most of our inquiries are not able to be addressed by 1st level

Resposta dos fornecedores

por Five9 em 03/12/2019

Hi Pam thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9.

  • Fonte da avaliação 
  • Avaliado em 29/10/2019
Krystyna L.
Quality Assurance Manager
Serviços e tecnologia da informação, 1.001-5.000 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 28/02/2019

"Managing Interactions With Clients Has Never Been That Easy"

Comentários: You need a solution for maintaining your interactions with the clients without losing your mind? Then you need Five9. I highly recommend this platform to anyone who wants to make sure that all the customer requests are satisfied and needs all the documentation at their fingertips.

Vantagens: I've been using Five9 for quite a while for managing all my interactions with clients via different means. Things are easier with centralized reporting. The best aspect of Five9 is that it is cloud-based, so you have no confusion with your documentation. The platform's setup is quite simple, you don't have to be some IT-wizard of Oz to get into it. But even if you can't, you can contact Five9's technical support – their managers can solve basically anything.

Desvantagens: I can hardly find something to complain about Five9. Even if I had some complaints with them not being up to the minute, I would have been too late with posting it, as the platform is updating constantly. The only thing that I can complain about is the notification, as they pop up in the middle of the screen, but that's more of slight irritation, rather than some major flaw to be pointed out.

  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 28/02/2019