Quem usa esse software?

Our software is custom driven to provide service companies the best scheduling, work order management, inventory, and issue tracking tools available.

Avaliações médias

12 avaliações
  • Geral 4.5 / 5
  • Praticidade 4.5 / 5
  • Atendimento ao cliente 5 / 5
  • Recursos
  • Relação qualidade/preço

Detalhes do produto

  • Preço inicial US$ 40,00/mês
  • Detalhes dos preços start up fee then monthly bill
  • Versão gratuita Não
  • Avaliação gratuita Não
  • Implantação Nuvem, SaaS, web
  • Formação Ao vivo online
    Documentos
  • Assistência 24 horas por dia (representante ao vivo)
    Horário comercial
    Online

Dados sobre o fornecedor

  • Prosite Business Solutions
  • http://www.probusinesstools.com
  • Fundada em 1998

Sobre o ProBusinessTools

20 to 1000 employees, the #1 Internet Based software to manage your field service technicians. ProBusinessTools gives your growing business a competitive edge. Our SAAS software application provides real time management to more than 200 service, utility, field management, construction, cable, and ISP companies including Fortune 500 and brand retailers in the United States and around the world.

Recursos do ProBusinessTools

  • Acesso para Celular
  • Agendamento automatizado
  • Agendamento de grupo
  • Banco de dados de clientes
  • Compromissos recorrentes
  • Gestão de reservas de quartos
  • Lembretes de compromissos
  • Pagamentos online
  • Reservas online
  • Sincronização de calendários
  • Várias localizações
O fornecedor ainda não preencheu essa informação.
O fornecedor ainda não preencheu essa informação.
  • Agendamento
  • Cobrança e faturamento
  • Custos do trabalho
  • Digitalização de documentos
  • Gestão de clientes
  • Gestão de estoques
  • Gestão de leads
  • Gestão de pedidos de trabalho
  • Orçamentos e estimativas
  • Agendamento
  • Banco de dados do cliente
  • Compromissos recorrentes
  • Controle de estoque
  • Gestão de contratos
  • Gestão de expedição
  • Gestão de tarefas
  • Gestão de trabalhos
  • Gestão preventiva
  • Orçamentos e estimativas
  • Roteamento
  • Acesso para Celular
  • Agendamento
  • Banco de dados do cliente
  • Cobrança e faturamento
  • Controle de estoque
  • Gestão de call centers
  • Gestão de contratos
  • Gestão de pedidos de trabalho
  • Gestão de trabalhos
  • Gestão técnica
  • Portal de autoatendimento
  • Rastreamento de trabalho
  • Rastreamento do histórico de atendimento
  • Roteamento
  • Acesso para Celular
  • Agendamento
  • Assinatura eletrônica
  • Banco de dados de contatos
  • Cobrança e faturamento
  • Coleta de pagamento no campo
  • Expedição
  • Gestão de contratos
  • Gestão de estoques
  • Gestão de pedidos de trabalho
  • Online Time Clock
  • Orçamentos/estimativas
  • Rastreamento do histórico de atendimento
  • Roteamento
  • Agendamento de salas
  • Controle de estoque
  • Cronograma de instalações
  • Gerenciamento de fornecedores
  • Gestão de ativos fixos
  • Gestão de equipamentos
  • Gestão de incidentes
  • Gestão de inspeções
  • Gestão de pedidos de trabalho
  • Gestão de visitantes
  • Gestão do espaço
  • Gestão preventiva
  • Imóveis residenciais
  • Para escolas
  • Propriedades comerciais
  • Agendamento
  • Apreciação do desempenho
  • Controle de comparencimento
  • Elaboração de orçamentos e previsões
  • Gestão de empreiteiras
  • Gestão de recrutamento
  • Gestão do ciclo de vida do funcionário
  • Mão de obra variável
  • Projeção da mão de obra
  • Rastreamento de habilidades

As avaliações mais úteis do ProBusinessTools

A great product backed by an amazing team. We are a much more efficient organisation with Prosite.

Avaliado em 23/08/2010
Ajmal N.
CTO
Fonte da avaliação 
4/5
Geral
4 / 5
Praticidade
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
Relação qualidade/preço

Comentários: A fantastic piece of software, that continues to evolve and develop in line with our business needs. Although they have many customers, I sometimes believe that the tool is being developed for our exact needs. The structure is so flexible that it can fit almost any organisation with a similar operation. It has streamlined our operations, reduced staff levels, empowered users with real data and gives management real time visibility with numerous reports.
The biggest reason for choosing pro is because of the team, they will help you, they will listen to you, and understand you exact needs, most of all they are aggressively responsive.
Finally pro has allowed us to build a huge amount of operational growth capacity.

Vantagens: A fully hosted solution, easy to get going. You can instantly start using basic functionality and as you become more familiar with it, you can start to use other features. It is backed by a fully dedicated team all the way up to the CEO, with whom we have regular conversations and whom is involved directly with his clients. They actually listen to you, understand your business needs and then build solutions for you. In our particular case, we have requested many modules and features and increased the use of pro in our organisation. An extensive set of API's has been developed for us, allowing us to integrate Pro to our in house systems allowing us to build an extremely automated business flow.
The best customer support/experience I have encountered, and we have been working with them for over 3 years.

Desvantagens: Not a full CRM or ERP solution yet, and sometimes does not have all the features we need, but they more then make it up to us by developing API's so we can build our own portals around it. Then again I believe we are an extremely demanding or ambitious customer.
Some modules are not integrated as much as we would like, means a little more work on our side for now, although this should not affect most other users.
Although you can start to use it instantly, it does take a little while before you start to use other modules and start to harness the power, this may no longer be the case, as much development has taken place since we first started to use it.

ProBusiness Tools - High Def Installations

Avaliado em 27/08/2010
Tom H.
Manager of Information Systems
Fonte da avaliação 
4/5
Geral
4 / 5
Praticidade
Recursos e funcionalidades
3 / 5
Atendimento ao cliente
Relação qualidade/preço

Comentários: Overall, ProBusiness Tools is a great product that has helped us grow our business to where it is today. It has been invaluable in positioning our company to be what it is. Anyone who is in an industry that can benefit from the features and functionality in ProBusiness Tools, is doing their company a disservice by not using this as their primary scheduling and ticket management system.

Vantagens: The ProBusiness Tools product handles the scheduling and technical details of our installations in a very efficient manner. We are pleased with the features we have implemented in the software and look forward to the ongoing enhancements that will make the components of the system that we are currently using more robust and practical in helping us grow our business. With the installer base we currently manage and the number of work orders that we process daily through ProBusiness Tools, we would not be able to do the volume we do in our industry without this software.

Desvantagens: The main issues we currently experience with ProBusiness Tools are relatively minimal in comparison to the benefits we see from using the product. We would appreciate more notifications on the system maintenance and upgrades that take place. Whether it be notification of implementation of changes/upgrades, or documentation of new features added to the system. More communication of these changes and upgrades would help us to be more aware of changes and enhancements that directly affect our daily operations. More thorough testing of changes before they are implemented would also help to alleviate some of the issues we have seen as a direct result of changes to the system. Changes are made to improve the product, and we appreciate the enhanced feature set as the system matures. But we do struggle at times with parts of the systems not working to their maximum potential after changes have been implemented. This has caused our staff and installer base problems in the past.

Flexible Application - Great Support

Avaliado em 03/09/2010
John O.
Operations Manager
Fonte da avaliação 
4/5
Geral
5 / 5
Praticidade
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
Relação qualidade/preço

Comentários: With a network of nearly 2000 installers and 600+ stores requiring use of a work order mgmt. system, we turned to ProBusinessTools (PBT) on a temporary basis until a fully integrated solution was provided by our very large IT partner. We went from contract signing to full deploy in 4 months. The application was robust enough to meet all of our back office needs, yet streamlined enough for store associates and third-party partners to incorporate into their everyday business. For 3 years, our temporary solution provided us the ability to grow our network and our business with few internal resources. The PBT team supported and continually adapted to our evolving business model. Their understanding of the services business and anticipation of our needs proved an invaluable asset. As a result, our fully-integrated solution wasn't deployed. I would recommend PBT to any organization that is looking for a robust yet flexible system that will grow with their business.

Vantagens: Development team that understands the services business.
Flexible - yet powerful software.
Ability to schedule complex work orders more efficiently than other apllications.

Desvantagens: Noing of note. At the time, the interface needed some streamlining.

I have not once EVER regretted signing on for this product/service.

Avaliado em 02/09/2015
M. wayne H.
Owner
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
Relação qualidade/preço

Comentários: You know, I first met with the staff of ProBusinessTools in Memphis at a SATELLEITE EXPO trade show about ten years ago. I was cheerfully welcomed into the display area, and although we had not yet met I was welcomed as a friend and fellow professional. The personnel of ProBusinessTools, most of whom are still there, and still count among some of the coolest friends I have ever made (you know who you are). I called them up when I got back to the office and spoke with their sales personnel. From that day my life has been better for having made that call. I have not once EVER regretted signing on for this product/service. It has truly shaped my personal, financial, as well as professional ability to succeed. It has been and continues to be one of the most critically important tools my company uses, and I will happily recommend what truly could be a life changing product for other contracting firms and owners, especially those who are actively engaged in looking to grow and succeed in their chosen profession.

Perfect point of sale scheduling and great field management software

Avaliado em 25/08/2010
Babs W.
Owner
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
Relação qualidade/preço

Comentários: This software does it all! I could not run my busines without it! It saves so much adminisration time. Are you spending your life on the computer and telephone, writing those sticky notes, trying to keep track of your team, payroll, scheduling, inventory? I'm not, I love this software!!

Vantagens: Point of Sale scheduling; Endless tracking/reports; Mobile tracking of employees to include, in-house, subcontractors; you are able to maximixe the hours of the day with the distance between job feature and how long it is taking someone to get a job completed;
Accounting, to include follow through from sale, with inventory, to recurring invoicing;
Payroll; Continued database of workorders
No down loads of software; available 24/7/365

Desvantagens: I have none! If I need something special or have an issue, I place a work order in the system and their efficient team handles it and I might add, in a timely manner.

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