--- description: Tudo sobre FieldEdge: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: FieldEdge - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Expedição de Serviço](/directory/30059/service-dispatch/software) > [FieldEdge](/software/111740/fieldedge) # FieldEdge Canonical: https://www.capterra.com.br/software/111740/fieldedge Página: 1 / 14\ Próximo: [Próxima página](https://www.capterra.com.br/software/111740/fieldedge?page=2) > Um dos principais softwares para administrar toda uma empresa, o FieldEdge ajuda a economizar tempo e ganhar mais dinheiro\! > > Conclusão: 306 usuários atribuíram a nota **4.2/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o FieldEdge? O FieldEdge é um software de trabalho de campo a um preço econômico, apoiado por um alto nível de suporte. Descubra por que ele é um dos mais escolhidos por empresas de serviços de AVAC e hidráulicos há mais de 35 anos. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.2/5** | 306 Avaliações | | Praticidade | 4.1/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.4/5 | Com base em avaliações gerais | | Relação qualidade/preço | 3.9/5 | Com base em avaliações gerais | | Recursos | 3.9/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Xplor Technologies - **Localização**: Atlanta, EUA - **Fundada**: 2009 ## Contexto comercial - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Canadá, Estados Unidos ## Recursos - Acesso para Celular - Agendamento - Agendamento de manutenção - Alertas/notificações - Aplicativo móvel - Armazenamento de documentos - Assinatura eletrônica - Banco de dados de contatos - Banco de dados de custos - Banco de dados do cliente - CRM - Cobrança e faturamento - Coleta de pagamento no campo - Controle de horas - Custos do trabalho - Estimativa de custos - GPS - Gerenciamento de faturas - Gestão de clientes - Gestão de contratos e licenças - Gestão de estoques - Gestão de expedição - Gestão de pedidos de trabalho - Gestão de trabalhos - Gestão preventiva - Gestão técnica - Histórico de atendimento - Integração de QuickBooks - Orçamentos/estimativas - Pagamentos eletrônicos - Para instaladores comerciais e/ou industriais - Processamento de pagamentos - Rastreamento de equipamentos - Rastreamento de trabalho - Real-Time Updates - Relatórios e estatística - Relógio de ponto online - Roteamento - Third-Party Integrations ## Integrações (15 no total) - BrandBot - Broadly - Customer Lobby - Dispatch - Docusign - HVACBizPro - Mailchimp - Podium - QuickBooks Desktop - QuickBooks Online - ReviewBuzz - Sage Intacct - Twilio - Xplor Pay - pulseM ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Software de Expedição de Serviço](https://www.capterra.com.br/directory/30059/service-dispatch/software) ## Categorias relacionadas - [Software de Expedição de Serviço](https://www.capterra.com.br/directory/30059/service-dispatch/software) - [Software FSM (Gerenciamento de Serviços de Campo)](https://www.capterra.com.br/directory/10009/field-service-management/software) - [Sistemas de HVAC](https://www.capterra.com.br/directory/30107/hvac/software) - [Sistemas de Canalização](https://www.capterra.com.br/directory/30673/plumbing/software) - [Software de Porta de Garagem](https://www.capterra.com.br/directory/31415/garage-door/software) ## Alternativas 1. 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[Housecall Pro](https://www.capterra.com.br/software/140363/housecall-pro) — 4.7/5 (2737 reviews) ## Avaliações ### "Very good tool for support management" — 4.0/5 > **Avaliador Verificado** | *6 de abril de 2018* | Taxa de recomendação: 9.0/10 > > **Vantagens**: It was less than 6 months knowing this tool, but the intuitive features, not having to make calls to receive attention, is very practical. > > **Desvantagens**: There are not many negative things to say about the software, however the learning curve with many options is a bit pronounced. > > I highly recommend the program, especially for the support that is very good ----- ### "Helps manage, organize, and grow your service business." — 5.0/5 > **Dan** | *14 de abril de 2021* | Construção | Taxa de recomendação: 9.0/10 > > **Vantagens**: FieldEdge has been instrumental in helping our business automate so many of the daily tasks of operating our service business. From tracking how marketing works, setting up new service calls through our dispatcher, informing our techs where and when they need to be at jobs, invoicing, quoting, historical work completed, and even uploading photos. By in large, FieldEdge has the service process covered and help companies that use it, become better at communicating with customers, employees, and management. I have been impressed with most every feature that they offer. The one feature which I think has helped us grow the most is the use of packages. A package is a grouping of items that are typically sold together. These packages have the individual items used to create the package as invisible to the consumer and a blank freeform data field to explain what the package is. The use of packages has grown our average sales ticket and improved the efficiency of our technicians. Customer love that they get detailed written invoices and quotes promptly emailed to them. Dispatchers love see where the techs are in the day so they can squeeze in an extra service call or two. From an owner and management side of things, I sincerely appreciate how this tool helps customer, dispatcher(s), field service technicians, and our management to all work together. > > **Desvantagens**: Can't really think of any major cons. There are some "Wish-List" items which I have for fine tuning the software, but they are minor disadvantages. One such example is the history of customer interactions. It is visible on the mobile application, but it isn't easily viewed. For example, it may say that we had an invoices in May 2016, September 2017, February 2019, and July 2020. To find if a customer purchased a widget from us, we have to review each invoice to "hunt" for the widget and when or if it was sold by us. > > I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and know their application well. Although implementation took some time and we still are improving our data set, we are glad that we selected to use FieldEdge as our SMS (Service Management Software). It truly brought our company from where we were to the next level. We are now a more consistent, more efficient, and more profitable company. If you do select FieldEdge to help your company, my one piece of sage advice is to spend time building out your pricebook for your Field Service Technicians. Adding photos, detailed descriptions, and the like will help them select the right part for the job and help you make sure you are billing the customer for the right part,.....etc.... etc.... ----- ### "FieldEdge: A Fair Review" — 3.0/5 > **David** | *4 de abril de 2025* | Construção | Taxa de recomendação: 7.0/10 > > **Vantagens**: Compared to other CRMs, it's okay. It does what it is designed to do. > > **Desvantagens**: A lot less intuitive than say, ServiceTitan. > > It was alright, getting data was kind of a pain, but that honestly could be the company that was entering the data. The old "Garbage In, Garbage Out" thing. ----- ### "Highly customizable - Field Edge, hands down, is the best out there" — 5.0/5 > **Irene** | *13 de abril de 2022* | Serviços ao consumidor | Taxa de recomendação: 10.0/10 > > **Vantagens**: The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division > > **Desvantagens**: It would be useful if the reports could be generated in all formats > > Excellent. I could not ask for better customer service. Specifically, \[SENSITIVE CONTENT\] our Customer Success Manager, has been great to work with. He responds quickly, is very hands on, and is overly dedicated to our team. ----- ### "Great software for a smaller company & cost effective" — 4.0/5 > **Haley** | *11 de março de 2020* | Construção | Taxa de recomendação: 7.0/10 > > **Vantagens**: I like the amount of options the overall program offers; such as tracking call sources, maintenance agreement tracking, installation/equipment tracking, general layout of the software itself. > > **Desvantagens**: Some cons for me would be the lack of in depth or interactive reporting; I would like to see them roll out the option to pull custom report vs the built in ones. We have encountered multiple issues with "downtime" when the FieldEdge system gets interrupted \& the office and technicians cannot login, this causes many issues and is very inconvenient. They do actively try to get it resolved, but when you're in our industry any downtime can cause major disruptions. I would like to see more options for the communication templates as well - such as being able to send appointment booking confirmation \& reminders (as well as more interactive edits with the emails i.e. being able to decide when to send the appointment reminder rather than it just being a day before reminder.) > > Overall, it is a good system for the price. It gets the job done, syncs with quickbooks online, and is rather user friendly. ----- Página: 1 / 14\ Próximo: [Próxima página](https://www.capterra.com.br/software/111740/fieldedge?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/111740/fieldedge) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados