15 anos ajudando empresas brasileiras
a escolherem o melhor software

Conheça FieldEdge

Permita que os técnicos hidráulicos e de AVAC recebam chamadas mais rapidamente, ajude os distribuidores a gerenciar mais chamadas e obtenha uma imagem mais clara da carga de trabalho do dia com a distribuição de serviços do FieldEdge. Simplificar o agendamento e otimizar o envio dos técnicos significa concluir mais tarefas diariamente, aumentando a satisfação do cliente e gerando mais lucro. Classificado como um dos melhores por empresas de serviços hidráulicos e de AVAC, o software de distribuição de serviços e campo FieldEdge oferece tudo para administrar melhor os negócios.

Quem usa FieldEdge?

O FieldEdge é um software de trabalho de campo a um preço econômico, apoiado por um alto nível de suporte. Descubra por que ele é um dos mais escolhidos por empresas de serviços de AVAC e hidráulicos há mais de 35 anos.

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Avaliações do FieldEdge

Pontuação média

Geral
4,2
Praticidade
4,2
Atendimento ao cliente
4,4
Recursos
4,0
Relação qualidade/preço
3,9

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
55%
4
25%
3
10%
2
3%
1
7%
Irene
General Manager, EUA
Serviços ao consumidor, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Highly customizable - Field Edge, hands down, is the best out there

5,0 há 2 anos

Comentários: Excellent. I could not ask for better customer service. Specifically, [SENSITIVE CONTENT]
our Customer Success Manager, has been great to work with. He responds quickly, is very hands on, and is overly dedicated to our team.

Vantagens:

The customization capabilities , the program being web-based, simple to use, and works full circle for every user, regardless of role, and for each division

Desvantagens:

It would be useful if the reports could be generated in all formats

Dan
owner, EUA
Construção, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Helps manage, organize, and grow your service business.

5,0 há 3 anos

Comentários: I am extremely thankful for the support team at FieldEdge. They are knowledgeable, helpful, and know their application well. Although implementation took some time and we still are improving our data set, we are glad that we selected to use FieldEdge as our SMS (Service Management Software). It truly brought our company from where we were to the next level. We are now a more consistent, more efficient, and more profitable company. If you do select FieldEdge to help your company, my one piece of sage advice is to spend time building out your pricebook for your Field Service Technicians. Adding photos, detailed descriptions, and the like will help them select the right part for the job and help you make sure you are billing the customer for the right part,.....etc.... etc....

Vantagens:

FieldEdge has been instrumental in helping our business automate so many of the daily tasks of operating our service business. From tracking how marketing works, setting up new service calls through our dispatcher, informing our techs where and when they need to be at jobs, invoicing, quoting, historical work completed, and even uploading photos. By in large, FieldEdge has the service process covered and help companies that use it, become better at communicating with customers, employees, and management. I have been impressed with most every feature that they offer. The one feature which I think has helped us grow the most is the use of packages. A package is a grouping of items that are typically sold together. These packages have the individual items used to create the package as invisible to the consumer and a blank freeform data field to explain what the package is. The use of packages has grown our average sales ticket and improved the efficiency of our technicians. Customer love that they get detailed written invoices and quotes promptly emailed to them. Dispatchers love see where the techs are in the day so they can squeeze in an extra service call or two. From an owner and management side of things, I sincerely appreciate how this tool helps customer, dispatcher(s), field service technicians, and our management to all work together.

Desvantagens:

Can't really think of any major cons. There are some "Wish-List" items which I have for fine tuning the software, but they are minor disadvantages. One such example is the history of customer interactions. It is visible on the mobile application, but it isn't easily viewed. For example, it may say that we had an invoices in May 2016, September 2017, February 2019, and July 2020. To find if a customer purchased a widget from us, we have to review each invoice to "hunt" for the widget and when or if it was sold by us.

Resposta do Xplor Technologies

há 3 anos

Hi Dan - WOW! Thank you so much for this thorough and glowing review! We love hearing how FieldEdge helps businesses like yours grow. We work hard to meet expectations, and we're so glad to learn that we hit the mark for you. Our teams will be so happy to hear the feedback you've shared. Thanks again!

Leon
Service Manager, EUA
Construção, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

FieldEdge is okay at a lot of things

3,0 mês passado Novo

Comentários: A lot of our issues honestly probably came from the initial setup. Things weren't done properly then we could never seem to get it set up correctly afterward due to poor customer support. We left FieldEdge for ServiceTitan a few years later and never looked back.

Vantagens:

Ease of use for technicians in the field and office staff.

Desvantagens:

Support. We got almost no support from field edge while using their software. We were often left to figure things out on our own.

Josh
Accountant, EUA
Manutenção predial, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Private Review

5,0 há 2 meses

Comentários: Experience was good but we moved on to Service Titan.

Vantagens:

[sensitive content hidden] - Our implementation specialist was great.

Desvantagens:

User friendliness and functionality of the site.

Resposta do Xplor Technologies

há 2 meses

Thanks for the wonderful testimonial!

Devon
Chief Operating Officer, EUA
Serviços de Facilities, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

Alternativas consideradas anteriormente:

Great Customer Service

5,0 há 4 anos

Vantagens:

This product did not answer all of our answers, but FieldEdge was always willing to help! They made sure our needs and concerns were their needs and concerns. Their customer service is excellent!

Desvantagens:

They are continually adding features so many features we needed at the beginning they did not have. They now do!