FieldEdge

FieldEdge

da FieldEdge

Quem usa FieldEdge?

O FieldEdge é um software de trabalho de campo a um preço econômico, apoiado por um alto nível de suporte. Descubra por que ele é um dos mais escolhidos por empresas de serviços de AVAC e hidráulicos há mais de 35 anos.

O que é FieldEdge?

Esse software de gestão de trabalho de campo para administrar toda a empresa é aquele que o proprietário, a equipe do escritório e os técnicos realmente acham útil! Acompanhe histórico de clientes, distribuição, finanças, acordos de serviço e muito mais. Classificado como um dos melhores entre os contratados, o FieldEdge economiza mais de 20 horas por semana do pessoal do escritório com integração rápida ao Quickbooks, dando fim às entradas duplicadas! O aplicativo móvel fornece aos técnicos todas as informações necessárias para prestarem o atendimento ao cliente e serem mais eficientes no local.

FieldEdge - Informação

FieldEdge

https://fieldedge.com/

Fundada em 1980

FieldEdge - Preços

FieldEdge não possui uma versão gratuita nem versão de teste grátis. Veja mais informações sobre preços do FieldEdge abaixo.

Versão gratuita

Não

Teste Grátis

Não

Implantação

Nuvem, SaaS, web

Celular - iOS nativo

Celular - Android nativo

Formação

Pessoalmente

Ao vivo online

Webinars

Documentos

Assistência

Horário comercial

Online

Recursos do FieldEdge

Sistemas de Canalização
Agendamento
Aplicativo móvel
Banco de dados do cliente
Cobrança e faturamento
Gestão de estoques
Gestão de expedição
Gestão de pedidos de trabalho
Gestão de trabalhos
Gestão técnica
Orçamentos/estimativas
Rastreamento do histórico de atendimento
Roteamento
Acesso para Celular
Agendamento
Agendamento de manutenção
Banco de dados do cliente
Cobrança e faturamento
Controle de estoque
Gestão de expedição
Gestão de pedidos de trabalho
Gestão de trabalhos
Gestão técnica
Orçamentos e estimativas
Rastreamento do histórico de atendimento
Roteamento
Agendamento
Banco de dados do cliente
Compromissos recorrentes
Controle de estoque
Criação de ordem de serviço
Gestão de contratos
Gestão de expedição
Gestão de trabalhos
Gestão preventiva
Orçamentos/estimativas
Roteamento
Acesso para Celular
Banco de dados do cliente
Cobrança e faturamento
Controle de estoque
Gestão de contratos
Gestão de pedidos de trabalho
Gestão de trabalhos
Gestão técnica
Portal de autoatendimento
Rastreamento do histórico de atendimento
Roteamento
Acesso para Celular
Agendamento
Assinatura eletrônica
Banco de dados de contatos
Cobrança e faturamento
Coleta de pagamento no campo
Gestão de contratos
Gestão de estoques
Gestão de expedição
Gestão de pedidos de trabalho
Orçamentos/estimativas
Rastreamento do histórico de atendimento
Relógio de Ponto Online
Roteamento
Banco de dados de custos
Comércio e indústria
Conjunto pré-montado
Cotizações e propostas
Estimativa de custos gerais
Estimativa de materiais
Gestão dos encaixes
Importação/exportação de dados
Para contratantes em geral
Pedidos de mudanças
Agendamento
Cobrança e faturamento
Custos do trabalho
Gestão de clientes
Gestão de contratos
Gestão de estoques
Gestão de expedição
Rastreamento de equipamentos
Rastreamento de garantias
Acesso para Celular
Agendamento
CRM
Cobrança e faturamento
Gestão de estoques
Gestão de expedição
Gestão de pedidos de trabalho
Processamento de pagamentos
Rastreamento por GPS
Agendamento
Banco de dados de custos
Cobrança e faturamento
Comércio e indústria
Cotizações e propostas
Estimativa de materiais
Gestão de financiamento
Importação/exportação de dados
Manutenção de equipamentos
Tarifas de mão de obra

FieldEdge - Avaliações

Exibindo 5 de 238 avaliações

Geral
4.3/5
Praticidade
4.3/5
Atendimento ao cliente
4.6/5
Recursos
4.1/5
Relação qualidade/preço
4.2/5
Kelley H.
Office Assistant
Serviços ao consumidor, 13-50 funcionários
Usou o software para: Mais de dois anos
  • Overall Rating
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    Unrated
  • Likelihood to Recommend
    10/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 15/01/2020

"FieldEdge is a great tool!"

Comentários: We have decreased the time we are waiting to be paid and reduced our overall outstanding invoices. We have increased productivity, reduced costs, and are now tracking jobs.

Vantagens: As a user who started at my company after FieldEdge was already in place, I can honestly say that FieldEdge was very easy to learn. It is user friendly and the basics can be picked up very quickly. For the more seasoned user, it has more intricate features & applications that you can utilize for your specific needs. Our technicians invoice & collect in the field and with the Quickbooks integration, it helps keep our outstanding invoices to a minimum. FieldEdge provides a live chat feature, which is a great tool. The Reps are very friendly and knowledgeable and super quick to respond! Each user can customize their settings to maximize the ease of use. For instance, I like to have my service tech dispatch board as my default since I am managing that board more closely than my estimator, apprentice or office boards. You can easily toggle between them but it is great to have just the ones I need on top. You can assign priority flags to calls to give quick at-a-glance visual markers. This is great when we have calls that can be interchanged between techs with the same skill sets, which can also be assigned in FieldEdge. The Do Not Service feature is another great tool that has allowed us to prevent accidental scheduling on accounts that we do not wish to service. All in all, it is a great tool that can be as simple or complex as you want it to be.

Desvantagens: We have had a few instances over the past year with the software being down, but frankly, at least 2 of those times it was a Microsoft issue, not specially FieldEdge. There are times that FieldEdge runs slowly, but for the most part, it is a stable platform. We have had a couple issues with licensing error messages when trying to add additional uses on our account, but they were quickly resolved and corrected with a call in to the team.

Resposta dos fornecedores

por FieldEdge em 17/01/2020

Thanks for the wonderful review, Kelley! We are so glad to hear that you are enjoying many aspects of the software, along with the range of support resources that are available to you. We are lucky to have customers like you!

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 15/01/2020
Lisa C.
Office Administration
Atacadistas, 2-10 funcionários
Usou o software para: Mais de dois anos
  • Overall Rating
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Likelihood to Recommend
    9/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 21/11/2019

"Integrates with Quickbooks"

Comentários: Overall, we have loved the software. There is another one that we like better but being a small company we could not afford it.

Vantagens: We like having everything electronic for service calls instead of paper. We like having the customers equipment listed in one place and service history available to the service tech in the field. Service tech can add equipment and pictures as needed. Dispatch log lets you know what service work is needed each week.

Desvantagens: Does not have 2 way communication with Quickbooks. Can only add parts in fieldedge but have to create purchase order in Quickbooks. We used advanced inventory with Quickbooks with site and bin location for each part. Service Tech can only see that we have part - he doesn't know if its in the warehouse, on his truck or another location. Seems old school in setup - with today's technology looks like it would be more flexible.

Resposta dos fornecedores

por FieldEdge em 04/12/2019

Hi Lisa! Thank you for providing your feedback! Your Customer Success Manager will be in contact with you soon to help you with this QuickBooks issue.

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 21/11/2019
Avaliador Verificado
Owner
Construção, 2-10 funcionários
Usou o software para: Mais de dois anos
  • Overall Rating
    4/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    4/5
  • Likelihood to Recommend
    7/10
  • Fonte da avaliação 
  • Avaliado em 22/11/2019

"FieldEdge great for small to medium sized companies"

Comentários: Fieldedge helped streamline our company and operations substantially from our paper invoice and reporting previously. The basic functions were easy enough to train someone on in a day. Some of the more integral functions were a bit confusing and required technical help. The technical help for fieldedge is outstanding.

Vantagens: Ease of learning curve on basic functions was very manageable
scheduling is straightforward and can be accomplished with a few simple clicks
researching a customers history is an integrated tool and very easy to navigate

Desvantagens: Overall the software seems a bit dated
some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers.

Resposta dos fornecedores

por FieldEdge em 04/12/2019

Thank you for providing your feedback, we always appreciate our customers letting us know how we can further help them! If you contact your Customer Success Manager they will be more than happy help you troubleshoot this issue.

  • Fonte da avaliação 
  • Avaliado em 22/11/2019
Nova F.
Office Manager
  • Overall Rating
    1/5
  • Praticidade
    1/5
  • Recursos e funcionalidades
    Unrated
  • Atendimento ao cliente
    3/5
  • Relação qualidade/preço
    Unrated
  • Likelihood to Recommend
    Unrated
  • Fonte da avaliação 
  • Avaliado em 15/05/2014

"Not Worth the Money-Spend Extra for Something BETTER"

Comentários: I'm not entirely sure who recommended this software to our company President, but I feel they were either paid to promote it or they had not actually used the software themselves. I honestly do not have much good to say about this product. The pros to it are not enough to keep this around, but this decision is not up to me. If it were, I would not have bought this in the first place. PROS:
*Dispatch/Scheduling option
*Tech Support is very responsive
The dispatching and scheduling option is pretty handy. While trying to set up the loo of the dispatch board is not readily obvious, once you figure it out (not help to the "manual"), it's not too bad. There is room for improvement on that side of things, but as it stands, it's good enough to be a pro. Tech support is very responsive, however, to get quality response, I'd definitely call them on the phone rather than contacting them through the internet. CONS:
*Not user intuitive
*No real user manual; Manual they provide is vague
*Webinars are minorly helpful
*Bugs in the software that hinder simple tasks
*Help Topics are below average-topics do not accurately address issues
*Does not keep accurate records of invoice history, dispatch history
If you are not comfortable around computers and various software, I strongly urge you to go somewhere else. If you are used to picking apart deficiencies in computer software or are comfortable enough to figure out how to work software on your own without a manual, knock yourself out. While ESC will make your job more interesting (and by interesting, I mean figuring out a puzzle that does not make much sense. Oh and colorful word creation as you bang your head against the desk when simple things aren't working), I wouldn't call it a time-saving product. Seriously, if this is bought up because of its low price, rest assured you will spend a great deal more in administrative hours as you figure ways around the bugs in the software. Don't be a cheap bum-spend the extra coin for something that went through all the processes of software development: analysis, design, development and testing.

Resposta dos fornecedores

por dESCO em 09/06/2014

Thank you for your feedback. With a 97% satisfaction rate among 46,000 users, it's upsetting to hear about an unhappy customer.
We aim to produce both user-friendly & comprehensive products addressing the needs of service companies. Are there things we can do to improve the experience? Absolutely! We continue to work closely with our customers, prospects & industry groups to identify areas to improve-resulting in regular major & minor software updates.
After reviewing your account, I see you're not currently on an ESC support plan for free software updates & unlimited access to our support team. You may not be using the most current version & not taking advantage of the latest enhancements, corrections & features.
We do take pride in providing cost-effective solutions with the best possible support-including an embedded user guide, online self-help, exert support staff, events, training options & more. Our goal remains to help users maximize software investments & business efficiency.

  • Fonte da avaliação 
  • Avaliado em 15/05/2014
Leslie B.
Manager
Serviços ao consumidor, 13-50 funcionários
Usou o software para: Mais de um ano
  • Overall Rating
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Likelihood to Recommend
    9/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 15/01/2020

"Great platform for automating the administrative end and field tech end of a growing business. "

Vantagens: The program is very user friendly as is the onboarding process. Easy navigation within both the mobile version for our field technicians and also within the office user license on the admin side. Love the Help Center/chat now feature for immediate help when we draw a blank, need some feedback, or when we need to simplify the way we are completing certain tasks....there is usually always a better suggestion through the Help Center. Our [SENSITIVE CONTENT HIDDEN] has been fantastic with his responses also. He has been very helpful assisting us with custom reports and always very quick to respond to any email I send. He's definitely an asset!

Desvantagens: I do feel that reporting could be a bit more interactive; I feel like there should be a way for each company to customize the data they need to see daily for reporting purposes, such as an all inclusive KPI section on the dashboard.

Resposta dos fornecedores

por FieldEdge em 17/01/2020

Thank you so much for taking the time to share your feedback and suggestions with us, Leslie!

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 15/01/2020