Quem usa o ShopKeep?

Varejo de pequeno e médio porte, restaurantes de serviço rápido e de serviço completo e bares nos Estados Unidos.

Conheça o ShopKeep

Tudo o que o ShopKeep faz dá suporte a empresas independentes em crescimento. Fundada por um empresário de sucesso, a ShopKeep fornece um sistema intuitivo, seguro e de ponto de venda para tablets, com um software que capacita os estabelecimentos comerciais a administrarem negócios mais inteligentes otimizando a equipe, regulando o estoque e acessando relatórios de vendas e informações de clientes em uma única plataforma integrada baseada em nuvem. Com mais de 25.000 clientes, a premiada equipe de atendimento ao cliente do ShopKeep está disponível sem interrupção e oferece suporte robusto.

Detalhes do ShopKeep

ShopKeep

https://www.shopkeep.com

Fundada em 2008

Preço do ShopKeep

O ShopKeep possui uma versão gratuita, mas não oferece versão de teste grátis.

Versão gratuita

Sim

Teste Grátis

Não

Implantação

Nuvem, SaaS, web

Celular - iOS nativo

Formação

Ao vivo online

Webinars

Assistência

24 horas por dia (representante ao vivo)

Horário comercial

Online

Recursos do ShopKeep

Sistemas PDV
Assinatura eletrônica
Gestão de comissões
Gestão de descontos
Gestão de devoluções
Gestão de vales-presente
Integração de comércio eletrônico
Leitura de códigos de barras
PDV para restaurantes
PDV para varejo
Perfis de conta de cliente
Programa de fidelidade
Várias localizações
Comércio eletrônico
Gestão de comissões
Gestão de descontos
Gestão de estoques
Gestão de preços
Gestão de vales-presente
Leitura de códigos de barras
PDV para restaurantes
Permissões de acesso a usuários
Ponto de venda para bares
Rastreamento de devoluções
Rastreamento de vendas
Suporte de programa de fidelidade
Captura de assinaturas
Cobrança recorrente
Compatível com bitcoins
Gestão de vales-presente
Impressão de recibos
Integração de serviços de processamento de pagamentos
Pagamentos móveis
Pagamentos online
Suporte para cartões de débito
Transações de cheques ACH
Transações em pontos de venda
Análise da nutrição
Calculadora de custos de mão de obra
Definição de custos de receitas e fórmulas
Etiquetas de nutrição e ingredientes
Gerenciamento de receitas e fórmulas
Gestão da contabilidade
Gestão da produção
Gestão de clientes
Gestão de estoques
Gestão de vendas
Histórico de vendas
CRM
Comércio eletrônico
Gerenciamento de pedidos de compra
Gestão de comissões
Gestão de devoluções
Gestão de funcionários
Gestão de mercadorias
Gestão de pedidos
Marketing por e-mail
Pedido por correio
Programa de fidelidade
Relatórios e análise de dados
Várias localizações
Comércio eletrônico
Gestão de comissões
Gestão de descontos
Gestão de estoques
Gestão de preços
Gestão de vales-presente
Leitura de códigos de barras
Rastreamento de devoluções
Rastreamento de vendas
Suporte de programa de fidelidade
Tela de toque

Avaliações do ShopKeep

Exibindo 5 de 668 avaliações

Geral
4,3/5
Praticidade
4,4/5
Atendimento ao cliente
4,2/5
Recursos
4/5
Relação qualidade/preço
4,1/5
Angie F.
Owner
Varejistas, 2-10 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    5/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 28/06/2019

"Puts Square to shame"

Comentários: Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Vantagens: I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Desvantagens: The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

  • Fonte da avaliação 
  • Avaliado em 28/06/2019
Denise K.
Owner
Varejistas, 13-50 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 05/11/2019

"Review of ShopKeep"

Comentários: I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Vantagens: My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Desvantagens: I know this sounds crazy but I really don't have any negatives with this system.

  • Fonte da avaliação 
  • Avaliado em 05/11/2019
James M.
Owner
Varejistas, 2-10 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    2/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    1/5
  • Relação qualidade/preço
    1/5
  • Probabilidade de recomendação
    1/10
  • Fonte da avaliação 
  • Avaliado em 21/10/2019

"Starts Off Great "

Comentários: Shopkeep was supposed to simplify my POS and reporting. It has not done that my old POS system I called support 1 time in 4 years. With Shopkeep I have had to call support more times then I can count and over the last couple months the hold times are so horrendous I have just given up. I actually have 2 shop keep accounts for my business but have only implemented one of them as the headaches I have to deal with, with the one is enough I don't want to double the trouble so I have stayed with my previous POS for our second location. The product itself is good, the reporting is excellent, but the customer service is about the worst you can imagine.

Vantagens: This software is pretty complete the reporting is great, the features are great. What you should get out of this software in one package would be hard to put together anywhere else but that is only if Shopkeep can actually deliver what they promise.

Desvantagens: Sold a premium package with premium support and still can't seem to get reliable support. Over the last two weeks I have spent about 6 hours of total time sitting on hold and have yet to speak to a live person. I have chosen the call back feature twice and have not received any calls back only received 2 emails saying they tried to call and no one answered. No one can enplane the billing to me, as in why do I keep getting certain reoccurring charges that we can not attribute to anything. Shopkeep sent me the starter gift card pack which is supposed to come with the premium package but it is not enabled on my back office all it says is upgrade your package, which what do I upgrade to if I supposedly have premium. Another issue is they started billing me long before I even received my equipment. This was because who ever was supposed to submit the equipment order forgot and then went on vacation, biggest issue there is no refund available for the time I was getting billed but couldn't use the actual service. They never mention to you the constant PCI compliance stuff you have to constantly do, this is not easy stuff to do either and they offer zero support in filling out the required PCI compliance paperwork that is sent.

  • Fonte da avaliação 
  • Avaliado em 21/10/2019
David G.
Director of Retail and Merchandise Operations
Esportes, 13-50 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 29/10/2019

"Good System For Smaller Minor League Sports Teams"

Comentários: I have had a very good experience with ShopKeep. This is an easy to work with system both back and front of the house, that is moderately priced. If I ever needed to figure out how to pull a report a simple phone call or internet search solved the problem. I don't think that I have ever been on hold with their customer service, for more than a minute. My only real problem with SkopKeep is that you have to pay full price for a second register and then full price again for a 3rd register, and so on.

Vantagens: Great back of the house inventory system.
Lots of viewable sales reports.
Easy to use and clean POS.
Dozens of Hot Keys available for POS
Immediate register updates and syncing with back of house.
Good customer support system

Desvantagens: In order to get multiple POS registers, you have to pay full price for a whole new system. Meaning that you are paying the same amount for an extra register, that you would be paying for a single register plus your entire back of house inventory system. I would be willing to pay a little extra for multiple registers, but not the same amount for a whole new system. In order to pull an inventory report, you have to export to excel. Would be much easier if you could pull an inventory report based on Department or Category.

  • Fonte da avaliação 
  • Avaliado em 29/10/2019
Darin S.
Owner
Varejistas, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 22/10/2019

"Choose Shopkeep for Concern, Response and Continued Improvement!"

Comentários: Overall I have been very happy with Shopkeep. After using it a year I migrated to Square for Retail thinking it would give me everything I needed (in-store and mobile option) in one system. It was a horrible experience for me (unable to print labels from within the app, had to create my own sku system, inventory didn't provide detail I needed) and I RAN AS FAST AS I COULD back to Shopkeep!

Vantagens: Easy to use, intuitive, flexible, the product has continued to improve and evolve in the 4.5 years I've been using it. 24 hr. assistance

Desvantagens: I wish there was a way to download Inventory by supplier or category. The ability to download and print or at least just print more reports would be helpful. Becoming increasingly difficult to get assistance in a timely manner without carrying the premium pay level of service. I occasionally do off-site events such as as festivals, and have group events where I need to ring up wine purchases. Unfortunately these don't occur frequently enough to justify paying a monthly fee for a second register so for those types of things we have to use the Square App and then manually adjust inventory.

  • Fonte da avaliação 
  • Avaliado em 22/10/2019