Quem usa esse software?

Medical practices of all sizes looking to improve productivity, profitability, and patient care. Our client base includes thousands of providers representing 48 states and more than 50 specialties.

Avaliações médias

271 avaliações
  • Geral 4 / 5
  • Praticidade 4 / 5
  • Atendimento ao cliente 4 / 5
  • Recursos 4 / 5
  • Relação qualidade/preço 4 / 5

Detalhes do produto

  • Versão gratuita Não
  • Avaliação gratuita Não
  • Implantação Nuvem, SaaS, web
  • Formação Ao vivo online
    Webinars
    Documentos
  • Suporte Horário comercial

Dados sobre o fornecedor

  • CareCloud
  • http://www.carecloud.com/
  • Fundada em 2009

Sobre o CareCloud

CareCloud Central is a cloud based practice management (PM) system comprised of a full suite of integrated administrative and billing apps that help practices boost efficiency and bring in more revenue. Its seamless integration with Charts, our EHR, and Community, our patient portal, enables practices to achieve an even higher level of efficiency.

Recursos do CareCloud

  • Agendamento de compromissos
  • Certificado para usos relevantes
  • Com certificação ONC-ATCB
  • Criação de diagramas
  • Portal de autoatendimento
  • Rastreamento de conformidade
  • Receitas médicas eletrônicas
  • Reconhecimento de caligrafia
  • Reconhecimento de voz
  • Aviso de remessa
  • Entrada de códigos e taxas
  • Gestão de agências de cobranças
  • Gestão de práticas
  • Gestão de reclamações
  • Histórico de faturas
  • Orçamentos/estimativas
  • Painel personalizável
  • Processamento de pagamentos
  • Rastreamento de conformidade
  • Verificação de elegibilidade de pacientes
  • Agendamento de consultas médicas
  • Agendamento do paciente
  • Cadastro do paciente
  • Cobrança do paciente
  • Conformidade com HIPAA
  • Fichas dos pacientes
  • Gestão de estoques
  • Gestão de reclamações
  • História clínica eletrônica/informatizada
  • Portal do cliente
  • Receitas médicas eletrônicas
  • Verificação de elegibilidade de seguro
  • Vários escritórios
  • Vários médicos
  • Agendamento de consultas médicas
  • Agendamento de plantão
  • Agendamento do paciente
  • Agendamento do pessoal
  • Arrastar e soltar
  • Cobrança e faturamento
  • Compromissos recorrentes
  • Cronograma de instalações
  • Fichas dos pacientes
  • Gestão de compromissos
  • Portal de autoatendimento
  • Rastreamento de no-show
  • Várias localizações
  • Controle do tempo de espera
  • Gestão de admissões
  • Gestão de descargas
  • Gestão de fluxo de pacientes
  • Gestão de leitos
  • Monitoramento de pacientes
  • Rastreamento de localização do paciente
  • Relatório de historiais
  • Relatórios em tempo real

As avaliações mais úteis do CareCloud

Traduzir com Google Avaliado em 26/02/2013
Carlos S.
Fonte da avaliação 
Fonte: SoftwareAdvice
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
Relação qualidade/preço

Comentários: We are a three physician rheumatology practice in Miami Beach, Florida and have been electronic since 2004. Our experiences until CareCloud were frustrating, to say the least. Our previous EHR/PM system was horrible, despite being one of the biggest names around. It was (and remains) a legacy system, saddled with screens that were full of checkboxes and devoid of any intuitive menus. Simple tasks would take multiple clicks, and that's if you spent hours doing the training to learn what those clicks were. Our accounts receivable was ballooning, the result of a practice management system that would reassure us that claims had gone through, only later to learn when drilling down that they were still being held by the system or somewhere lost by the clearinghouse, which was another nightmare. In short, we were through with this system. It took a lot to decide to move on to another system (there is quite a bit of inertia to overcome, to say the least), but I can honestly say, looking back, that switching to CareCloud was one of our best decisions last year. In terms of the practice management side, I am no longer in fear that my billing staff will quit on me. The interface is intuitive, adjustments are easy to make, reports are easy to generate, and most importantly, our AR is now back to our target. Our clean claims rate to Medicare is over 97-98%, in part, thanks to CareCloud. Electronic remittance advice is autoposting for nearly all payers (in our old system, we were manually posting most of the time because we could not trust the software to autopost correctly!). As far as the EHR is concerned, I went into this understanding that CareCloud had just launched their EHR just a few months before I switched. The weakest link is probably its note composer. It should be a bit more structured. However, for me this works out perfectly, since the HPI and Impression and Plan are dictated by me using Dragon voice-recognition software. I've been told by the higher-ups at CareCloud that there is an entirely new revamp of the note composer that will fix all the weaknesses of the current one which should arrive any day now. I can say that the e-prescriber is far better than 2 previous ones I've used before. Looking up a pharmacy is intuitive and quick, and I haven't been called by a patient or pharmacy once to tell me the e-Rx never arrived. The scheduler is intuitive, easy to use. Many of my follow up notes are similar (we deal with chronic problems), so that it was important for me to be able to copy the old note into the new one, then make adjustments. We're able to do this with the simple click of a button. The whole interface is intuitive. I was pretty much set to go with about 3-4 hours of training, very different from the other systems that I used. I sort of liken this to the difference between working an iPad vs. an old PC running DOS. The last thing I want to mention is support. I have been very skeptical about promises previously made. Half the support questions in my old system could not be figured out by the vendor, so my ticket got turfed to someone on the other side of the world. Needless to say, this was a nightmare, as those support staff had nary an understanding of Medicare, BCBS, Cigna, etc. It was incredibly frustrating. With CareCloud, whenever I run into a glitch I take a screenshot of the window I'm working on and email it to support, with resolution usually within the same day. They are also responsive to phone calls, and I don't get turfed to someone on the other side of the world that doesn't understand our medical and reimbursement environment. My billing staff and I have been very happy with CareCloud's support. Lastly, I kind of figured out one of the reasons why CareCloud has to be able to deliver and why I'm convinced that they will. They are pay-as-you-go, so the onus is on them to deliver, otherwise, not I nor anyone else have any obligation to stick with the system. I made the mistake of signing a lease for my old system, for which I am still paying the remainder of the lease. I would strongly recommend to anyone else looking for an EHR/PM to avoid signing any lease or purchase contract. I would like to make a specific mention of two stellar members of the CareCloud team, Elizabeth Kormesser and Michael Pepe. Elizabeth got us up to speed with both the EHR and PM and did a tremendous job of helping us fix the world of hurt that we were in early last year (2012). And Michael Pepe did a phenomenal job of making sure that we were ready to report for Medicare's first phase of meaning use. Looking back, man am I happy, satisfied, and once again, sleeping well at night!

Have used CareCloud since Day One of my private Dermatology practice

Traduzir com Google Avaliado em 25/06/2016
Jennifer L.
Owner
Consultório médico
Usou o software para: Mais de dois anos
Fonte da avaliação 
Fonte: SoftwareAdvice
5/5
Geral
4.5 / 5
Praticidade
4.5 / 5
Recursos e funcionalidades
3.5 / 5
Suporte ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Vantagens: Cloud-based, easy to use. Can log on easily in seconds from home computer or laptop. Reliable, easy for staff to learn how to use. Great for tracking product sales, analyzing revenue, charges, etc... Text reminders for patient visits very convenient. Seamless integration with my eHR (Modernizing Medicine) - that's perhaps the most important aspect for us.

Desvantagens: Small detail but not insignificant for us- with the text reminders for appointments, if a patient wants to cancel their appointment, they're unable to do so the way CareCloud is set up now. This leads to no-shows for us because CareCloud can't reflect the patients' desire to NOT confirm their visit and cancel the appointment. We have noticed errors when CareCloud records remittances. Only brought to our attention in certain cases when patients have asked about their bill, and when we reviewed their insurance payments/remittances, we noticed blatant errors during entry from CareCloud staff. Would be near-impossible for us to investigate how often this happens. Wish CareCloud had better payment options for patients (to directly logon and make payment that would record accurately in their charts).

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