OneDesk

by OneDesk

4 / 5 2 reviews
OneDesk

Who Uses This Software?

Project managers, product managers, customer service reps, help desk reps in any field requiring these teams to work together collaboratively.

Average Ratings

2 reviews
  • Overall 4 / 5
  • Ease of Use 3 / 5
  • Customer Service 4 / 5
  • Features 4 / 5
  • Value for Money 4 / 5

Product Details

  • Starting Price $10/month
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • OneDesk
  • http://www.onedesk.com
  • Founded 2008

About OneDesk

On-demand software made to facilitate services delivery and product development collaboration. The core applications include Social Media Monitoring, Customer Service and Help Desk, Customer Feedback Management, Requirements Management and Project Portfolio Management with a Social Collaboration layer and powerful Automation applications. With OneDesk, you will build the right product or service faster and more efficiently. Register for a Free Demo today!

OneDesk Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Collaboration
  • Discussion Threads
  • Engagement Monitoring
  • Evaluation Workflow
  • Feedback Management
  • Gamification
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Polls / Voting
  • Trend Tracking
  • Change Management
  • Compliance Management
  • Cost Tracking
  • Design Management
  • Document Management
  • Product Data Management
  • Project Management
  • Requirements Management
  • Supplier Management
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Budget Management
  • Collaboration
  • Dashboard
  • Issue Management
  • Milestone Tracking
  • Portfolio Management
  • Project Planning
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Task Management
  • Time & Expense Tracking

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OneDesk Most Helpful Reviews

Good solution to combine voice of the customer with product management

Translate with Google Reviewed on 5/4/2011
Rakesh Sharma
Reviewer Source 
Source: GetApp
4/5
Overall
Ease of Use
Features & Functionality
Customer Support
Value for Money

Comments: It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pros: For a first-time user of the product, I thought support was excellent

Reviewed on 5/8/2017
Bobby Kalaf
Statistical Data Analyst
Georgia Department of Administrative Services
Government Administration, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source 
Source: GetApp
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Read More Reviews