AttendStar

Excellent tool for the busy promoter!

Comentários: We have used Attendstar for our VIP Experience Passws for 3 years now and they are great! We are a busy volunteer team who manage the festival so we need easy to use. We can embed a form on our website guests can easily purchase and order. Then we can login and get all the info and data we need fir the day of. We can either print off an attendee list or scan tickets with their app or scanner. Attendstar is the best!

A customer-focused mindset

Comentários: Better accountability of revenue and attendance.

Vantagens:

I have used three ticketing systems, and AttendStar is by far my favorite for our industry, primarily due to their support. [SENSITIVE CONTENT HIDDEN], in particular, has a passion for our industry (airshows) and he has been very supportive. Having worked with many airshow CFOs, he understands my position and my area of concerns and willingly shares with me the knowledge he has obtained from other customer on similar accounting issues (even issues outside of the scope of Attendstar). He sees both the big and little picture of our business and no detail is missed when it comes to resolving problems. Every time I talk to AttendStar, I always receive something of value; unlike other ticketing companies where I've spent hours of wasted time being transfer from one customer service representative to another, with still no resolution to the problem at hand. Also, there is flexibility with the system and the setup was easy.

Desvantagens:

Stripe, the merchant account they recommended was not up to par because of their lack of customer service and them trying to hold considerable amount of our money as hostage while they tried to force us to satisfy some unnecessary requirements that was neither documented in a contract nor discussed at inception. But, luckily the merchant can be changed to our preference.

It's okay I guesss

Comentários: Set up was fairly easy. The service cost more than I expected. Most frustrating, our event did not show up in the attendstar event list, I have no idea why.

Vantagens:

Ease of use

Desvantagens:

Interface is too busy, not a very nice landing screen. I did not think it was a great value.

Great Customer Service

Comentários: We are a smaller venue and on-line ticket sales are primarily a convenience for customers within the local area. In my opinion, the overall function and ease of use, could be more streamlined to reduce some of the reduncancy when creating an event. I would consider myself above average on a technical level, but there seems to be tedious issues, requiring me to ask for assistance whenever I am creating an event. Having said that, the support we receive from Gary Bradshaw and his quick response at resolving any problems, is excellent. We have not tried other ticketing agencies because of the level of customer service we receive.
To be fair, I have never used another ticketing agent, so I have nothing to compare it to. The reason for 3 Star on Ease of Use is because, while not complicated, it can be tedious and more time consuming than I believe it should.
Having been in business for a long time, even if a particular product or service is slightly higher in cost or slightly lower in quality, it is well worth it when customer service is above reproach.

Vantagens:

With nothing to compare it to, not sure I can give a fair evaluation on software.

Desvantagens:

Redundancies. Too many steps. At this point, with the number of events I have created, it should take less than 5 minutes to set up. Loading images and getting them to the right size, resolution and added steps to update everytime you make change. Recommendation would be to allow companies to set up a template and only have to fill in changes to the actual event OR fix Cloning. Whenever I use the Cloning feature, there is always issues that don't make sense.

Andrew Peterson presents Behold The Lamb Of God

Comentários: My overall experience with Attendstar was very positive! Customer service was outstanding! They're very helpful in answering questions, adding tickets, verifying ticket refunds, etc... They were awesome from start to finish!
The afternoon of the concert, I printed out our list of attendees to give to those checking in our guests at the front door. The only glitch we had, there were 8-10 ticket holders that when they presented their tickets, it only had their first name. So we asked for their last name, thinking it was probably just a printing area, but the last name was still not on the attendee list. What we soon figured out was with these 8-10 tickets, was their first name was on the attendee list as both their first and last names. For example, Ticket holder #125, order ID 1419943, was listed on the attendee list as Keri Keri. This was not a huge detriment of anything but I just wanted to let you know so you could look into it from your end. We would definitely use Attendstar again!!! Thanks, Attendstar!!!

Vantagens:

Very user-friendly - Very detailed - Lots of helpful reports including the profit and loss statement!

Desvantagens:

Just the one glitch we had with 8-10 tickets having only the first name on attendees ticket and 2 first names on our attendee list instead of first and last name. For example, instead of Keri Johnson, it had Keri Keri.