--- description: Tudo sobre xMatters: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: xMatters - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Ferramentas de TI](/directory/10001/it-management/software) > [xMatters](/software/116750/xmatters) # xMatters Canonical: https://www.capterra.com.br/software/116750/xmatters Página: 1 / 7\ Próximo: [Próxima página](https://www.capterra.com.br/software/116750/xmatters?page=2) > Plataforma de gerenciamento de incidentes que ajuda a prevenir, gerenciar e resolver incidentes de TI antes que eles se tornem problemas de negócios. > > Conclusão: 141 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o xMatters? Várias equipes de TI de qualquer tamanho. DevOps, IT Ops, NOC, suporte, engenharia, central de serviços, gerenciamento de grandes incidentes e administradores de sistemas; de pequenas startups a grandes empresas, a plataforma atende a todos\! ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 141 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.7/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.3/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Everbridge - **Fundada**: 2001 ## Contexto comercial - **Preço inicial**: US$ 9,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, espanhol, francês, inglês, italiano, japonês, português, russo - **Países disponíveis**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Irlanda, Japão, México, Reino Unido, Índia ## Recursos - Agendamento de manutenção - Alertas/notificações - Alerts/Escalation - Auditoria de problemas - Comunicação multicanal - Controle e acesso remoto - Controles/permissões de acesso - Geração de relatórios de incidentes - Geração de relatórios de tempo de funcionamento - Gestão de conformidade - Gestão de tarefas - Indicadores de desempenho - Painel - Portal de autoatendimento - Real-Time Monitoring - Real-Time Notifications - Registros de eventos - Relatórios e estatística ## Integrações (32 no total) - AppDynamics - BigPanda - Cherwell Service Management - Confluence - Cove Data Protection - Fusion - Google Maps - JIRA Service Management - Jira - Kaseya BMS - Kaseya VSA - Loggly - Logz.io - ManageEngine ServiceDesk Plus - Nagios XI ... e mais 17 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Ferramentas de TI](https://www.capterra.com.br/directory/10001/it-management/software) ## Categorias relacionadas - [Ferramentas de TI](https://www.capterra.com.br/directory/10001/it-management/software) - [Programas de Monitoramento de Sites](https://www.capterra.com.br/directory/10021/website-monitoring/software) - [Software de Gestão de Incidentes](https://www.capterra.com.br/directory/31332/incident-management/software) - [Software ITSM](https://www.capterra.com.br/directory/30676/itsm/software) ## Alternativas 1. [ManageEngine Endpoint Central](https://www.capterra.com.br/software/170018/manageengine-desktop-central) — 4.6/5 (1519 reviews) 2. [Pulseway](https://www.capterra.com.br/software/141792/pulseway) — 4.7/5 (310 reviews) 3. [NinjaOne](https://www.capterra.com.br/software/165889/ninjaone) — 4.7/5 (282 reviews) 4. [PDQ Deploy & Inventory](https://www.capterra.com.br/software/174535/pdq-deploy) — 4.8/5 (341 reviews) 5. [PagerDuty](https://www.capterra.com.br/software/125693/pagerduty) — 4.6/5 (219 reviews) ## Avaliações ### "xMatters Alerts Review" — 4.0/5 > **Jacob** | *12 de outubro de 2018* | Telecomunicações | Taxa de recomendação: 9.0/10 > > **Vantagens**: The ability to gather necessary personnel on an outage bridge call quickly and easily. > > **Desvantagens**: The ability for management to gather on an outage bridge call. > > OK, so the pro and the con are pretty much the same. Overall as a user of the xMatters notification system is was great, a network outage rolled in and we would hop on the bridge and start troubleshooting. An hour later management would hop on to ask for status updates. This isn't a complaint to xMatters but to management, just because you are on a bridge call mailing list doesn't mean you need to insert yourself and slow progress. Obviously this review is a bit of tongue in cheek, and the take away should be that it is a great notification system. ----- ### "Xmatters is as a helpful as a coworker" — 5.0/5 > **Nour** | *8 de abril de 2025* | Hospitais e Saúde | Taxa de recomendação: 10.0/10 > > **Vantagens**: When we have a data security incident in the company, Xmatters activates the response protocols immediately: it organizes the team's action protocols according to their functions. Notifications are sent through various channels (SMS, app, call); and if one person is unavailable, it contacts the next. So, it's almost 100% certain that the people in charge will receive the relevant notifications when we have a vulnerability. > > **Desvantagens**: The learning curve is intimidating at first. We have to configure all the workflows and protocols we will follow. It's a tiring procedure, but it's worth it. After I became familiar with the interface, I started using the software quickly. > > Xmatters orchestrates all the security protocols I've designed for the company. I have to be vigilant to ensure that everything is working properly, but the software does the heavy lifting. By automating these tasks, I've reduced my stress at work: I plan the protocols, Xmatters stands guard and notifies me when there's any issue, and I supervise that everything is okay. ----- ### "xMatters is great\!" — 3.0/5 > **Aaron** | *17 de janeiro de 2017* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: The ease of use is a plus for users who may not be familiar with this type of tool. It's easy to teach and well received. > > **Desvantagens**: The mobile app leaves something to be desired. > > xMatters is simple to use, efficient and effective\! We began using xMatters for basic paging and messaging for specific departments and teams but have now evolved into automation and integration with a few of our essential tools like NewRelic, Nagios, and ServiceNow. We love the fact that how well xMatters has worked for us to the point we are looking into their BCM solution as well. We are more efficient, more informed, and have a much faster response time to incidents involving critical business elements. The staff is awesome\! They are always on top of any questions or concerns we may have. ----- ### "A great ally in our security" — 5.0/5 > **Mark** | *12 de março de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: 1- I am amazed at how efficient the interface is. 2- The notifications are really immediate. 3- I can define the recipients of the notifications, so the teams have their tasks well determined. > > **Desvantagens**: The price is really high, but I consider it worth paying. > > When we have had an emergency in the company, the most complex issues have been solved very quickly: between 30 minutes and 2 hours. We have received notifications of incidents that we didn't really expect, so Xmatters has been a great help. Also, the prioritization of notifications has worked great for getting the right technicians to take care of the issue and also their replacement. ----- ### "Xmatters does notify for things that matters" — 5.0/5 > **Vidya** | *3 de abril de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: It's very critical for production critical process for enabling paging > > **Desvantagens**: It's functionalities are limited and does not justify pricing > > Overall xmatters is a handy tool for alerting and paging ----- Página: 1 / 7\ Próximo: [Próxima página](https://www.capterra.com.br/software/116750/xmatters?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/116750/xmatters) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados