18 anos ajudando empresas
a escolher o melhor software
xMatters
Conheça xMatters
O xMatters é uma plataforma útil de alerta de TI, que retransmite dados entre sistemas enquanto envolve as pessoas certas para resolver os incidentes mais rapidamente. O xMatters automatiza e dá estrutura à comunicação para que se possa proativamente impedir interrupções, resolver incidentes e manter as pessoas certas informadas. O xMatters reúne um conjunto de ferramentas para capacitar os departamentos de TI e desenvolvimento, permitindo a conectividade entre as soluções, bem como as transferências no processo. Obtenha o xMatters grátis!
Quem usa xMatters?
Várias equipes de TI de qualquer tamanho. DevOps, IT Ops, NOC, suporte, engenharia, central de serviços, gerenciamento de grandes incidentes e administradores de sistemas; de pequenas startups a grandes empresas, a plataforma atende a todos!
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Avaliações do xMatters
xMatters Alerts Review
Comentários: OK, so the pro and the con are pretty much the same. Overall as a user of the xMatters notification system is was great, a network outage rolled in and we would hop on the bridge and start troubleshooting. An hour later management would hop on to ask for status updates. This isn't a complaint to xMatters but to management, just because you are on a bridge call mailing list doesn't mean you need to insert yourself and slow progress. Obviously this review is a bit of tongue in cheek, and the take away should be that it is a great notification system.
Vantagens:
The ability to gather necessary personnel on an outage bridge call quickly and easily.
Desvantagens:
The ability for management to gather on an outage bridge call.
Resposta do Everbridge
há 6 anos
Thank you for your review. We appreciate the kind words and are glad to hear that you enjoy our product! We'll pass along your feedback to the product team as well, so that they can better understand the challenges you are facing with status updates for management.
A great ally in our security
Comentários: When we have had an emergency in the company, the most complex issues have been solved very quickly: between 30 minutes and 2 hours. We have received notifications of incidents that we didn't really expect, so Xmatters has been a great help. Also, the prioritization of notifications has worked great for getting the right technicians to take care of the issue and also their replacement.
Vantagens:
1- I am amazed at how efficient the interface is. 2- The notifications are really immediate. 3- I can define the recipients of the notifications, so the teams have their tasks well determined.
Desvantagens:
The price is really high, but I consider it worth paying.
xMatters is great!
Comentários: xMatters is simple to use, efficient and effective! We began using xMatters for basic paging and messaging for specific departments and teams but have now evolved into automation and integration with a few of our essential tools like NewRelic, Nagios, and ServiceNow. We love the fact that how well xMatters has worked for us to the point we are looking into their BCM solution as well. We are more efficient, more informed, and have a much faster response time to incidents involving critical business elements. The staff is awesome! They are always on top of any questions or concerns we may have.
Vantagens:
The ease of use is a plus for users who may not be familiar with this type of tool. It's easy to teach and well received.
Desvantagens:
The mobile app leaves something to be desired.
Resposta do Everbridge
há 8 anos
Hi Aaron. Thank you for taking the time to leave a review for xMatters. Reviews help us make better products and offer outstanding service. We are so excited to see how many systems you have integrated our xMatters solution with including: New Relic, Nagios, and ServiceNow. You¿ll be happy to hear that we will continue to build on our integration capabilities and make it even faster for you to integrate with systems in your toolchain. Our next release is coming out shortly, so stay tuned for the video highlighting some of those features. We are always looking to improve our product and mobile is a focus for us. If you have specific feedback on how we can improve it, please contact your CSM and they will track it.
Simple and Easy to use
Comentários: It helps us to send out the outage / general notification through mail/sms and also is of great advantage to prepare on call rosters
Vantagens:
It helps to keep the right people informed and helps to keep the communication organized and structured which proactively helps to avoid outages it also helps to provide ability to schedule call rotation
Desvantagens:
There are not much cons but possibly integeration can be done by with other itsm tools ,other than that is isif great use till now
Resposta do Everbridge
há 6 anos
Thanks Manish! As you said, xMatters is designed to be both simple and effective at notifying the right people at the right time. We do offer options for integrating with many ITSM systems, check: xmatters.com/integrations. If an integration does not exist we have options to build one! If you have not looked at our support community or asked our support team for guidance we encourage you to reach out. Thanks again for your review!
xMatters for alerting
Vantagens:
We use xMatters along with Jira to send out production pages to personal mobiles. Automated workflows, acknowledgements and escalations are great features.
Desvantagens:
The UI is not so intuitive especially for first time users.
Resposta do Everbridge
há 6 anos
Thanks for your review, Krishna. We're glad you're leveraging our integrations. Do check out our latest feature, Flow Designer (xmatters.com/flow-designer). It's visual interface makes automating incident management workflows even easier. Our UI is always in development. If you have changes you'd like to propose, visit our online community or send us a support ticket with your ideas so we can continue to improve. Thanks, Krishna!
