--- description: Tudo sobre Avaya UCaaS: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Avaya UCaaS - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [Avaya UCaaS](/software/1174/crm-central) # Avaya UCaaS Canonical: https://www.capterra.com.br/software/1174/crm-central Página: 1 / 5\ Próximo: [Próxima página](https://www.capterra.com.br/software/1174/crm-central?page=2) > O Avaya IX Contact Center ajuda a criar conexões naturais, humanas ou digitais, em todos os canais de comunicação. > > Conclusão: 91 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Avaya UCaaS? Criada para otimizar a interação com o cliente, a plataforma Avaya Aura é uma suíte de produtos que trabalham em conjunto para facilitar o suporte ao cliente e relatar dados relevantes para aprimorar o atendimento ao cliente. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.4/5** | 91 Avaliações | | Praticidade | 4.3/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.2/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais | | Recursos | 4.4/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Avaya ## Contexto comercial - **Público-alvo**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local), Linux (local) - **Idiomas**: inglês - **Países disponíveis**: Estados Unidos ## Recursos - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - Compartilhamento de arquivos - Comunicação multicanal - Ferramentas de colaboração - Gerenciamento de contatos - Gerenciamento de e-mails - Gestão de pessoal - Gravação de chamadas - IVR - Interface do agente - Relatórios e análise de dados - Roteamento automático - Roteamento de chamadas ## Category - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) - [Software de Satisfação do Cliente](https://www.capterra.com.br/directory/30541/customer-satisfaction/software) - [Software de Comunicações Unificadas](https://www.capterra.com.br/directory/31035/unified-communications/software) - [Software de Chamadas Automáticas](https://www.capterra.com.br/directory/30999/auto-dialer/software) - [Software para Central de Atendimentos](https://www.capterra.com.br/directory/32035/contact-center/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4080 reviews) 2. [Convoso](https://www.capterra.com.br/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.capterra.com.br/software/29589/callcenternow) — 4.8/5 (325 reviews) 4. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Nextiva](https://www.capterra.com.br/software/175788/nextiva) — 4.6/5 (918 reviews) ## Avaliações ### "All-In-One Com Hub for Any Business Size" — 4.0/5 > **Matthew** | *28 de abril de 2023* | Serviços financeiros | Taxa de recomendação: 10.0/10 > > **Vantagens**: The Avaya system is really two parts for us: a fully customizable phone and the content hub. The phone is decked out with a long caller ID list and includes options to change out ring back tones, caller tones, and voice mail recordings. The hub is packed with amazing options such as faxing from the computer, internal instant messaging, screen share, and web meeting access. With Avaya my company has been able to save costs by reducing third-party services for web meetings and screen sharing. > > **Desvantagens**: Call quality can really be hit or miss, which might be the program or it might be our internet connections. Poor quality comes in the form of audible clicks, pops, voice distortion, or ultimately dropped calls. > > Beyond the occasional frustrating poor audio quality on phone calls, the overall system has been fantastic for company communications. Employees can forward calls to their cells if they work from home, meaning a call is never missed. The web meeting option helped us consolidate other services into Avaya and the instant messaging is a great time-saver between departments. ----- ### "Avaya Phone System" — 4.0/5 > **Laura** | *29 de dezembro de 2025* | Seguros | Taxa de recomendação: 7.0/10 > > **Vantagens**: Call history, setting up queues, and ease of use. The call quality is good, and the transcription of voicemails is generally pretty accurate > > **Desvantagens**: Updates are required and it's not seem less. Wish there was an easier way to import client names and number. Text features would like to be able to save/see both sides of the conversations when loading into broker management system. ----- ### "Innovate Avaya" — 3.0/5 > **Gopa** | *2 de setembro de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 3.0/10 > > **Vantagens**: Avaya is a legacy product, it is easy to use and has been in Business processes for a really long time. It has been a stable, cheaper than other same kind of products and a go to product for a lot of companies. > > **Desvantagens**: Avaya needs to be upgraded. It has to incorporate the cloud and other innovative techs. The lack of innovation is actually creating a gap and bringing in other products. > > As said it is a legacy and very easy to use product. Easy to train and learn. Avaya's this feature is also its con. I have trained people on Avaya for more than 15 years. ----- ### "Reliable UCaaS with Room for Modernization" — 5.0/5 > **Prince** | *18 de setembro de 2025* | Serviços financeiros | Taxa de recomendação: 10.0/10 > > **Vantagens**: I like its reliable call quality and how smoothly it integrates voice, video, and messaging into one platform. > > **Desvantagens**: Some of the features feel a bit outdated and slow, and the interface could be more modern and user-friendly. > > Overall, my experience with Avaya UCaaS has been good, it delivers dependable communication and collaboration, though the interface and features could use some modernization. ----- ### "Performance in your work" — 4.0/5 > **Felicia** | *17 de julho de 2022* | Serviços financeiros | Taxa de recomendação: 10.0/10 > > **Vantagens**: Avaya OneCloud is an excellent tool for communication, it has excellent flexibility and accessibility, due to the covid pandemic, all companies have opted for remote work, since it allows communication from one to another, from different parts of the world. Avaya OneCloud is an excellent tool that is providing an exceptional experience to all customers as it allows business communications with a series of advanced tools in the cloud, which are designed to help all companies, to carry out excellent communication, with its clients and company personnel, has an excellent capacity for unified communication. > > **Desvantagens**: Due to the covid pandemic, I have been forced to use remote communication software to be able to carry out online meetings and videoconferences with my potential clients and all work personnel, I have been implementing Avaya OneCloud and so far I have not found something that may displease me, since this platform is quite innovative and has an excellent user interface. > > Avaya OneCloud has made it easier for me to communicate with my work team and my potential clients since I can do it from anywhere and from any device, it allows me to make calls and send messages, conduct web conferences and online meetings. ----- Página: 1 / 5\ Próximo: [Próxima página](https://www.capterra.com.br/software/1174/crm-central?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/1174/crm-central) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados