--- description: Tudo sobre Avaya UCaaS: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Avaya UCaaS - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [Avaya UCaaS](/software/1174/crm-central) # Avaya UCaaS Canonical: https://www.capterra.com.br/software/1174/crm-central Página: 1 / 5\ Próximo: [Próxima página](https://www.capterra.com.br/software/1174/crm-central?page=2) > O Avaya IX Contact Center ajuda a criar conexões naturais, humanas ou digitais, em todos os canais de comunicação. > > Conclusão: 91 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Avaya UCaaS? Criada para otimizar a interação com o cliente, a plataforma Avaya Aura é uma suíte de produtos que trabalham em conjunto para facilitar o suporte ao cliente e relatar dados relevantes para aprimorar o atendimento ao cliente. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.4/5** | 91 Avaliações | | Praticidade | 4.3/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.2/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais | | Recursos | 4.4/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Avaya ## Contexto comercial - **Público-alvo**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (desktop), Windows (local), Linux (local) - **Idiomas**: inglês - **Países disponíveis**: Estados Unidos ## Recursos - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - Compartilhamento de arquivos - Comunicação multicanal - Ferramentas de colaboração - Gerenciamento de contatos - Gerenciamento de e-mails - Gestão de pessoal - Gravação de chamadas - IVR - Interface do agente - Relatórios e análise de dados - Roteamento automático - Roteamento de chamadas ## Category - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.com.br/directory/30007/call-center/software) - [Software de Satisfação do Cliente](https://www.capterra.com.br/directory/30541/customer-satisfaction/software) - [Software de Comunicações Unificadas](https://www.capterra.com.br/directory/31035/unified-communications/software) - [Software de Chamadas Automáticas](https://www.capterra.com.br/directory/30999/auto-dialer/software) - [Software para Central de Atendimentos](https://www.capterra.com.br/directory/32035/contact-center/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Convoso](https://www.capterra.com.br/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.com.br/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Nextiva](https://www.capterra.com.br/software/175788/nextiva) — 4.6/5 (916 reviews) ## Avaliações ### "All-In-One Com Hub for Any Business Size" — 4.0/5 > **Matthew** | *28 de abril de 2023* | Serviços financeiros | Taxa de recomendação: 10.0/10 > > **Vantagens**: The Avaya system is really two parts for us: a fully customizable phone and the content hub. The phone is decked out with a long caller ID list and includes options to change out ring back tones, caller tones, and voice mail recordings. The hub is packed with amazing options such as faxing from the computer, internal instant messaging, screen share, and web meeting access. With Avaya my company has been able to save costs by reducing third-party services for web meetings and screen sharing. > > **Desvantagens**: Call quality can really be hit or miss, which might be the program or it might be our internet connections. Poor quality comes in the form of audible clicks, pops, voice distortion, or ultimately dropped calls. > > Beyond the occasional frustrating poor audio quality on phone calls, the overall system has been fantastic for company communications. Employees can forward calls to their cells if they work from home, meaning a call is never missed. The web meeting option helped us consolidate other services into Avaya and the instant messaging is a great time-saver between departments. ----- ### "Avaya Phone System" — 4.0/5 > **Laura** | *29 de dezembro de 2025* | Seguros | Taxa de recomendação: 7.0/10 > > **Vantagens**: Call history, setting up queues, and ease of use. The call quality is good, and the transcription of voicemails is generally pretty accurate > > **Desvantagens**: Updates are required and it's not seem less. Wish there was an easier way to import client names and number. Text features would like to be able to save/see both sides of the conversations when loading into broker management system. ----- ### "Innovate Avaya" — 3.0/5 > **Gopa** | *2 de setembro de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 3.0/10 > > **Vantagens**: Avaya is a legacy product, it is easy to use and has been in Business processes for a really long time. It has been a stable, cheaper than other same kind of products and a go to product for a lot of companies. > > **Desvantagens**: Avaya needs to be upgraded. It has to incorporate the cloud and other innovative techs. The lack of innovation is actually creating a gap and bringing in other products. > > As said it is a legacy and very easy to use product. Easy to train and learn. Avaya's this feature is also its con. I have trained people on Avaya for more than 15 years. ----- ### "Reliable UCaaS with Room for Modernization" — 5.0/5 > **Prince** | *18 de setembro de 2025* | Serviços financeiros | Taxa de recomendação: 10.0/10 > > **Vantagens**: I like its reliable call quality and how smoothly it integrates voice, video, and messaging into one platform. > > **Desvantagens**: Some of the features feel a bit outdated and slow, and the interface could be more modern and user-friendly. > > Overall, my experience with Avaya UCaaS has been good, it delivers dependable communication and collaboration, though the interface and features could use some modernization. ----- ### "Let’s talk about Avaya" — 4.0/5 > **Crystal** | *26 de setembro de 2024* | Seguros | Taxa de recomendação: 9.0/10 > > **Vantagens**: The multiple line feature makes transferring our conferencing calls seamless. I also love the ability for shortcuts such as speed dials, contacts, and quick access to all calls for the day. > > **Desvantagens**: The dropped connection at night time gets a little irky. Sometimes the calls drop completely or won’t transfer/conference over. > > Avaya is like the little sister you never knew you needed. She’s a little annoying sometimes, but dependable when you need her most. Avaya is my go to for call connections. ----- Página: 1 / 5\ Próximo: [Próxima página](https://www.capterra.com.br/software/1174/crm-central?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/1174/crm-central) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados