17 anos ajudando empresas
a escolher o melhor software
Jitbit Helpdesk
Conheça Jitbit Helpdesk
O Jitbit Helpdesk é um aplicativo de central de ajuda com uma interface do usuário minimalista e um processo de configuração simples. A ferramenta conta com diversos recursos: mecanismo de automação, anexação de arquivos, integrações (JIRA, Slack, Dropbox, Github etc.), integração com e-mail, módulo de base de conhecimento etc.
O Jitbit Helpdesk é oferecido na versões SaaS (software como serviço) e ferramenta no local, instalada localmente em um servidor.
Quem usa Jitbit Helpdesk?
O Jitbit é voltado para startups, pequenas empresas com capital próprio e grandes empresas com mais de 50 atendentes de suporte.
Está em dúvida sobre o Jitbit Helpdesk?
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Jitbit Helpdesk
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Avaliações do Jitbit Helpdesk
Fantastic Self Host Helpdesk
Vantagens:
The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available.
Desvantagens:
The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation.
Alternativas consideradas anteriormente:
Jitbit - The best Bang for the Buck!
Comentários:
Jitbit has provided me clear viability into my current workload for my team.
I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations.
Vantagens:
Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user.
Desvantagens:
There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it.
Jitbit Review
Comentários: Not good overall, actually pretty terrible.
Vantagens:
Unfortunately, I can not think of anything.
Desvantagens:
Biggest complaint was lack of support and almost impossible to reach someone directly when needed
Jitbit Helpdesk
Comentários: We moved to Jitbit Helpdesk during COVID because we needed something more easily accessible for staff from what we were using. It provides a clean, user-friendly experience and we use it as our service portal for all the teams I manage. Any time I've contacted support I receive quick timely responses.
Vantagens:
Easy for users to submit tickets - web, app or via email. Easy to follow tracking of tickets & updates. Ability to easily add custom fields, categories and ticket types. SAML SSO integration
Desvantagens:
Honestly, I really don't have a con about this product. It does everything we need and is not bloated with extras we don't which I think helps with the price point.
The Stable and Dynamic Approach for Customer Help
Vantagens:
itbit Helpdesk has a focused and immediate form of reaching to clients and offering responses to the challenges they face.
Desvantagens:
itbit Helpdesk is aggressive and quick to resolve the arising challenges.
