--- description: Tudo sobre Jitbit Helpdesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Jitbit Helpdesk - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Jitbit Helpdesk](/software/117628/jitbit-helpdesk) # Jitbit Helpdesk Canonical: https://www.capterra.com.br/software/117628/jitbit-helpdesk Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/117628/jitbit-helpdesk?page=2) > Software de central de ajuda disponível nas versões "software como serviço (SaaS)" e "no local". Monitore problemas de clientes, com integração total com provedores de e-mail. > > Conclusão: 33 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Jitbit Helpdesk? O Jitbit é voltado para startups, pequenas empresas com capital próprio e grandes empresas com mais de 50 atendentes de suporte. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 33 Avaliações | | Praticidade | 4.6/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.5/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.3/5 | Com base em avaliações gerais | | Recursos | 4.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Jitbit - **Fundada**: 2005 ## Contexto comercial - **Preço inicial**: US$ 29,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Alemanha, Argentina, Argélia, Arábia Saudita, Austrália, Brasil, Bélgica, Canadá, Catar, Chile, Chipre, Cidade do Vaticano, Colômbia, Coreia do Sul, Costa Rica, Croácia, Curaçao, Dinamarca, Egito, Emirados Árabes Unidos e mais 54 ## Recursos - Alerts/Escalation - Banco de dados do cliente - Comunicação multicanal - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Macros e modelos de respostas - Portal de autoatendimento - Relatórios e análise de dados - Roteamento automático ## Integrações (12 no total) - Asana - Bitbucket - Dropbox Business - GitHub - Google Drive - Harvest - Jira - Microsoft Visual Studio - Slack - Trello - WordPress - Zapier ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.capterra.com.br/software/124981/freshdesk) — 4.5/5 (3412 reviews) 3. [Milvus](https://www.capterra.com.br/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Freshservice](https://www.capterra.com.br/software/132997/freshservice) — 4.5/5 (689 reviews) ## Avaliações ### "Fantastic Self Host Helpdesk" — 5.0/5 > **Matt** | *4 de novembro de 2018* | Telecomunicações | Taxa de recomendação: 10.0/10 > > **Vantagens**: The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available. > > **Desvantagens**: The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation. ----- ### "Jitbit - The best Bang for the Buck\!" — 5.0/5 > **Michael** | *19 de julho de 2019* | Automação industrial | Taxa de recomendação: 9.0/10 > > **Vantagens**: Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user. > > **Desvantagens**: There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it. > > Jitbit has provided me clear viability into my current workload for my team. I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations. ----- ### "Jitbit Review" — 1.0/5 > **Susan** | *6 de agosto de 2024* | Gestão da educação | Taxa de recomendação: 0.0/10 > > **Vantagens**: Unfortunately, I can not think of anything. > > **Desvantagens**: Biggest complaint was lack of support and almost impossible to reach someone directly when needed > > Not good overall, actually pretty terrible. ----- ### "JitBit is both simple to use with many powerful and useful features" — 5.0/5 > **JOHN** | *27 de fevereiro de 2025* | Software | Taxa de recomendação: 10.0/10 > > **Vantagens**: I find it very easy to use with a simple but powerful user interface. > > **Desvantagens**: I wish it had more project management and team collaboration features, but i understand that it's strength is as a ticketing system. > > As an everyday user for the last four years, I've been pleased with its web interface. I don't use the respond-by-email feature much, but I know others use it a lot and are happy with it. I've also spent time using the API with Excel PowerQuery to build reports and views that aren't available through the web interface. ----- ### "Customers in mind" — 5.0/5 > **Josemaria** | *29 de março de 2019* | E-Learning | Taxa de recomendação: 9.0/10 > > **Vantagens**: Customer satisfaction is a top priority. We use Jitbit to improve this metric by providing a platform where the users themselves can easily report their concerns, bugs, and incidents and at the same time find a timely response and available knowledgebase materials they can browse thru for self-service items. Jitbit is highly customizable out of the box, the defaults work well, has a clean UI, and yet there is a lot of customizations possible e.g., for company branding, simplifying the categories and dropdown lists, etc. Based on UK and yet their pricing is very attractive. > > **Desvantagens**: No negatives so far in the little time we have spent with Jitbit. The learning curve itself is not a pain, but somewhat expected for any new software. > > JItbit has helped us deal with helpdesk issues faster, better, and in a more dynamic way. We get to generate reports which can quickly show us user satisfaction, feedback, common incidents, etc. which can all help us to improve our customer service. ----- Página: 1 / 3\ Próximo: [Próxima página](https://www.capterra.com.br/software/117628/jitbit-helpdesk?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/117628/jitbit-helpdesk) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Dados estruturados