18 anos ajudando empresas
a escolher o melhor software
Leap Patron Management
Conheça Leap Patron Management
A missão do PatronManager é revolucionar o setor de emissão de ingressos, fornecendo às organizações de arte, cultura e entretenimento ao vivo soluções integradas de marketing, arrecadação de fundos, bilheteria e gestão de relacionamento com o cliente de nível internacional, construídas inteiramente na mais avançada plataforma de CRM baseada na nuvem da Salesforce.
Quem usa Leap Patron Management?
Mais de 700 organizações de arte, cultura e entretenimento ao vivo usam o PatronManager, principalmente orquestras sinfônicas, teatros, companhias de ópera, companhias de dança, centros universitários de artes cênicas e museus.
Está em dúvida sobre o Leap Patron Management?
Compare com uma alternativa popular
Leap Patron Management
Outras ótimas alternativas ao Leap Patron Management
Avaliações do Leap Patron Management
A 21st century solution for a growing arts organization
Comentários: PatronManager CRM has helped us gain a more complete insight to our patron relationships, and is invaluable in recording details of our patrons, donors and members. We have used this information to grow our earned and contributed revenue. The tools provided by PatronManager have made several staff positions more productive, and more satisfied in their jobs.
Vantagens:
We worked with Patron Technology to migrate 12 years of ticketing/membership/donation transactions to PatronManager CRM in 2015. The technical staff, many of whom have direct working experience in nonprofit arts organizations, understood our goals completely and tailored the application for our unique requirements. The support team is knowledgeable, responsive and dedicated to our success. The power of the Salesforce software platform is its flexibility, and we quickly learned how to create custom fields, build reports, and modify data entry screens to make the system a perfect fit for our staff and volunteers. PatronManager CRM extends the functionality typically available in these types of ticketing applications by supporting the installation of Salesforce apps and plug-ins. This was never possible using our previous ticketing software, and opened new doors of possibility for our organization. We now use PatronManager to sell about 30,000 tickets annually, for concerts, theater and movie screenings, about 70% of which is done online. We used features of the product extensively to manage a $1.5M capital campaign, including wealth screening and a successful Kickstarter campaign that raised $120,000. Our membership has grown to over 1,700 members who receive special benefits such as discounts, presales and more -- all delivered through the software. We give a lot of credit for this success to PatronManager CRM and their talented employees for making it possible.
Desvantagens:
PatronManager CRM requires a training investment by the staff and leadership to get the most out of the product. This is true of any new system -- but there is a terrific reward to making that investment of time. We offer a small number of arts education programs, and we wish PatronManager CRM had more extensive capabilities for student registration built into the native product. The system is updated with enhancements frequently and we understand this is part of the product roadmap.
Leap does it all for us.
Comentários: Excellent. Leap handles all the basics of ticketing, donor history and patron records.
Vantagens:
We love that Leap is a comprehensive database, ticketing, donor management and marketing system. We can easily access a 360 degree view of our patron's information and history, and it handles all our ticketing and donation needs for all our events. It's also built on Salesforce, so there lots of room for customization. There's also a huge ecosystem of other products and communities so we can expand as we need.
Desvantagens:
Syncing with other email marketing tools like MailChimp could be better. We would also love to have a festival type ticket option.
Resposta do Leap Event Technology
há 4 semanas
Your review made our day! We love knowing that our platform helped bring your event to life. If there’s anything we can do to enhance your experience even more, just let us know. Here’s to many more successful events!
Incredibly poor customer care team, supporting a product they've never used (opinions my own)
Comentários: PatronManager consumes almost 20% of ticket income, provides very little benefit over a non-integrated solution, and treats you like a criminal for encountering problems with the service (which are plentiful). I wouldn't recommend to anyone except small organizations who *NEED* an integrated CRM/ticketing solution.
Vantagens:
It's the most robust integrated crm/ticketing solution for businesses below a certain sales threshold; the best of a bad lot.
Desvantagens:
Any customizations bring hidden fees. The software is only marginally accessible for blind users. The customer care team openly despises their customers, and has months-long turnaround times on business-critical issues - the company has lost sales totaling in the five figure range due to PatronManager's frequent errors and the customer care team's lackadaisical response times. It's frequently impossible to reach anyone at the company (no employee has publicly available contact information, so prepare to work on PatronManager's schedule). The system is rigid and inflexible. New features with limited application arrive with alarming regularity (and require significant investments of employee time to comply with), while desired features are continually pushed back to some nebulous "future release."
Alternativas consideradas anteriormente:
Leap Patron Management is a Solid CRM Choice
Comentários: Positive. Leap offers a range of tools that allow my organization to manage patron relationships, track ticket sales, handle memberships, and oversee fundraising efforts. The staff and customer service is knowledgeable, responsive, and genuinely dedicated to ensuring that we get the most out of the software.
Vantagens:
I like the level security it provides. I also like the accessibility and the user friendly interface. There are also an abundance of training recourses. The software’s user-friendly interface allowed even non-technical staff to quickly get up to speed with managing campaigns, ticket sales, and donations.
Desvantagens:
I have worked for many years in non profit arts using Tessitura. There are things in Tess that are not available in PM. I've never seen a data tool that is equivalent to extractions in Tessitura.
Resposta do Leap Event Technology
há 4 semanas
Thanks for your feedback! We’re always looking for ways to improve, and your insights help us do just that.
Powerful CRM Solution
Comentários: I enjoy working with Leap Patron Management for all of our box office, development, and marketing needs. New features are constantly being added to help support their clients' needs. The highly customizable nature of reports allow us to better understand our patron base and make informed and educated decisions for our organization.
Vantagens:
Leap Patron Management contains powerful reporting tools that look across the whole system and can run complex inquiries that combine both donation and ticket purchasing history. There are many prebuilt reports to choose from that are customizable for you exact needs/goals. As a Salesforce-backed program, there are many app and plug in integrations that makes it easy to store all or most of your organization's data directly in your CRM. Leap Patron Management supports a robust availability of help articles, webinars, and special trainings. Their support team is incredibly knowledgeable, helpful, and responsive and offer excellent client communication. They value their clients and their clients' input and offer a client community where we can learn from each other and offer product ideas to be implemented in future updates.
Desvantagens:
As with any software, there is a bit of a learning curve to building more complex reports and ticketable events. While the system is pretty intuitive, it takes time to fully understand the innerworkings, but it is well worth the investment. For things like gala management and merch sales, there is not a direct solution (though there are work arounds). Importing data from outside events is cumbersome, but doable.
Resposta do Leap Event Technology
há 4 semanas
Thank you so much for your kind words! We’re delighted to hear that Leap Event Technology played a role in your event’s success. Your experience means the world to us, and we’re always here to help make future events even better!
