Bookerville

Great service for a startup business!

Comentários: Easy setup, interfacing and roll out for a new business.

Vantagens:

Covers all the bases for getting your business off the ground. Very inclusive and tons of FAQ content

LifeSaving Program

Comentários: Overall rental management has just become simpler and more streamlined.

Vantagens:

My favorite part of this program is how organized and easy to use it is.

Desvantagens:

I think the graphics and design could be a little more up to date.

Very easy to link with other sites. Is our one and only location to administrative all our cabins

Comentários: Was directer to this site, but did not find it easy to use

Vantagens:

Links easily with other sites, and we use it to do all our administration. From tax calculation to customer contacts. Even though for a beginning owner, there are maybe more possibilities than he needs, the site allows for limited use, while slowly you start using more and more features.

Desvantagens:

There is little not to like. Sometimes you discover something that does not work the way you expect, but then an email to Bookerville and you get a quick and thorough answer.

Perfect!

Comentários: So happy with Bookerville! Its so easy, seamless and [SENSITIVE CONTENT HIDDEN] is top notch!

Vantagens:

Bookerville is super user friendly and works great wether you are a Property Manager and/or Owner. Most booking softwares are too complicated. Bookerville is super easy to use. [SENSITIVE CONTENT HIDDEN] is always on top of any concern and willing to listen and make changes if needed to fit your needs.

Desvantagens:

I wish the rate system was a little more user friendly. Example is on Vrbo you can see the dates its booked and the daily rates ON the calendar so you can lower rates daily to fill in the blanks. I wish Bookerville was set up like that for the rates section.

Great software. No regrets.

Comentários: We have used Bookerville for years for our log cabin rental business. It has been great.

Vantagens:

Support is the best of any software that we've ever owned or bought in to. The support is quick, responsive, and genuinely interested in helping make the software as effective as it can be.

Desvantagens:

The integrations with other services aren't totally seamless (but they're really good and Bookerville keeps on top of necessary upgrades). IMO I think that the bigger rental sites benefit from making these integrations difficult.

Working with Bookerville

Comentários: Our overall experience with Bookerville is very good

Vantagens:

What I like the most about Bookerville, is the ease of use and friendly navigation system. And customer support availability when I need it.

Desvantagens:

It was smooth integration process. It could be easer if it have option of easy connectivity with the website

The best value for rental software management. Excellent!

Comentários: If I could give it an 11 I would!

Vantagens:

Easily integrates into our business and website.

Desvantagens:

Set-up has its learning curve... BUT Extremely flexible once you get to know it.

Great booking software!

Vantagens:

Provides all the functions I need in the cabin rental business.

Desvantagens:

The enhancements I need are currently being implemented so I can not think of a con.

Great Software which is very reasonably price and has many helpful features!

Comentários: I have been using Bookerville for more than 10 years and it has been a great experience. The programmer John, has been very helpful and quick to respond should there be any question regarding the software.

Vantagens:

Easy to use software which over the years has added very useful new features.

Desvantagens:

I am very content with the software and it meets my needs.

Property management software made easy

Comentários: Very responsive company.

Vantagens:

Ease of use. Excellent tutorial training videos. No long term contract. Very reasonably priced.

Desvantagens:

Nothing I would change at this point.

It’s great! Everything we need!

Comentários: My overall experience is great. It is everything that I need at a reasonable price.

Vantagens:

In Bookerville, I like the Ease of use the most.

Desvantagens:

In Bookerville, the least thing I like is the limited color/status options.

Great software

Comentários: Great

Vantagens:

Very easy to use, I have been using bookerville for 5 years now and is a top notch software. [sensitive content hidden] is very easy to reach and has been a pleasure to work with

Desvantagens:

n/a no issues what so ever. its been great so far.

Bookerville is simple, straightforward software, perfect for the small vacation rental owner

Comentários: My highest priorities are that the software:
* Has a great design and is straightforward to use
* Allows me to automate the end-to-end workflow process for bookings without a lot of fuss
* That I have confidence that the software is going to work without a lot of bugs, errors and workarounds
* If I get in a bind and need help, I will be able to contact the vendor and get the support I need
* Allows me to keep the investment in my existing web site
* The subscription and commission prices are not going to eat up all of my profits

Vantagens:

Bookerville is well-designed, intuitive and straightfoward. If you have even a rudimentary exposure to vacation rental software, Bookerville is a snap to learn and set up with an effective wizard to step you through. There is also thorough online user help text. The hands-on training required with other software vendors to set up and learn how to use is not really even needed here. None of the functions is overly-elaborate or fussy, yet it's simplicity allows for powerful custom usage to support odd, one-off reservations that you can still support in the system. Compared to other vendors, I found very few bugs in the software, everything appears to work. And if you do need help, the customer service has been top-notch. For time zone reasons, it was important to select a North American-based software company. I also felt that in these times of companies having their computers hacked, American companies are held to a higher security standard to ensure my data stays safe.

Desvantagens:

No critical issues, but: The guest booking calendar does not automatically switch between desktop and mobile views (one workaround is to have a "change to mobile view" button). Bookerville's flexibility has a price, requiring extra time for data maintenance: * On other vendor software, to change the nightly rate for a range of dates, you simply change the rate on a line in the rate table. Bookerville allows mass-assigning nightly rates for a date range and it is assigned to each night, but the rate range is not remembered: If you have higher rates during a summer festival for example, you have to remember why the rates are higher for those nights. And if you apply new rates for a period but have rate exceptions within that period (July 4th in summer for instance) those rates are overwritten and have to be re-entered * Assigning min/max night stays works like assigning nightly rates * Managing guest data is only for each reservation. I cannot import a list of previous guests from my old software to keep their contact info in one place. * You can't flag guests who did not pay their bill or were rough on your property. And you can't categorize guests and market to them (email all military guests for Pearl Harbor Day for example) * You can specify other services to sell along with a night's stay, but you can't sell things without a room reservation and there is no "qty" field to sell more than one, so you can't sell logo products or gift cards.

Very easy software

Comentários: We as business owners saved a lot of time due to this automated booking system. Now we can spend more time with pampering guests.

Vantagens:

It syncs with other major websites and it is easy to understand. Rep answers all questions in a very timely manner and if there are suggestions then rep always has an open ear and tries to implement owners wishes. When I started using this system I was sacred that it would be too complicated, but it is easy and I have added more and more properties within the last years.

Desvantagens:

I wished this booking system could summarize net rental values, at least I have not been able to get to those numbers or did not do it right, but it is important to have a recollection on what each rental brings in as net income. Otherwise, there is nothing I would change.

Perfect for my needs

Vantagens:

Bookerville has been a Godsend for our vacation rental properties. We have used Bookerville to manage all our properties and have been very pleased - functional, intuitive, versatile, excellent service. I highly recommend the software.

Desvantagens:

Not much, it works very well for our needs.

THE BEST DECISION I HAVE MADE

Comentários: First I must say that when I was searching for a booking engine there were many problems with other companies that would not work for my application. I am a Bed and Breakfast. A small property with only 4 rooms. This was a determining factor for my decision in choosing Bookerville.
I was offered a free month to see how it worked for me. I could not use it right away and my 30 days expired. John Amato extended my free trial happily. I have this software system for under a year now and with all the issues I have seen with regular email and other software, Bookerville overcame my expectations in a positive way.
Bookerville offers property breakdown, Custom option offerings to my guests that I can list for a fee or for free. I choose the PayPal option with the 50% deposit.There are many more ways I can use this software, but I do not at this time need to utilize them. I like to offer simple and basic information. Most guests that have tried this site in the beginning asked for me to help them. It was easy peasy for me to do what my guests needed. After a while my repeat guests have been able to book on their own.
There were 2 occasions that the time out was not understood by the guests and the reservation they were working on Timed Out. I called John Amato, the go guy I have always spoken to and emailed. He explained to me about the Time Out thing.
Then there was just recently where a frame was stuck and I emailed John Amato. He found this issue within minutes and corrected whatever it was. I have nothing but great things to say about Bookerville and the software that is offered at a very reasonable rate . What is great is if there is an issue John Amato deals with it quickly and correctly. John emails me and gives me direction on emails and tells me what the issue was and how to overcome it.
I had a past software issue with a different company that was so large that they let me wait 3 days before they got back to me since they did not have a phone number to reach them with. I lost business soI left them.
The 2 issues for my Bed and Breakfast is not a big problem, but John takes this seriously and I feel he goes all out to get the answer and fix the issue. Not hours but Minutes. No lost business or revenue.
Thank you John Amato and his team.
Salvatore R.
Hudson River Valley
New York

Excellent service on a timely basis

Comentários: Bookerville helps manage our reservations so that we don't double book.

Vantagens:

Software is easy to use and I rarely ever have an issue. Whenever I do, [SENSITIVE CONTENT] solves it immediately.

Desvantagens:

Love the software! Makes it easy to manage our vacation rental homes. No negatives.

Bookerville Review

Comentários: Works 99.99% of the time

Vantagens:

Ease of Use. I was able to add rental agents and owners as users; so they can book their own reservations

Desvantagens:

limited integration with other booking software used by our rental agents

Excellent Product!

Comentários: I have been using Bookerville since 2014 and I cannot say enough good things about the software, my workflow using their software and the customer service I receive. Bookerville allows as much or as little customization as you want for most templates. Automatized e-mails are easy to set up and safe me tons of time. I only have one property and I manage it myself, but I would hate to go back to doing it all without Bookerville! The only issue I have with the software is that setting the rates, length of stay and rules for check in days is always a bit cumbersome but I only do it once a year so it is no big deal. Customer service is fast and personalized and in the USA!

Vantagens:

flexibility to customize it to my exact needs for each booking if needed

Desvantagens:

setting up the rates, length of stay and check in date restrictions - I only do it once a year so I have had to write instructions to remind myself of the steps involved - a bit cumbersome

A Growing Goldmine

Comentários: BookerVille is an awesome start up platform. The customer service is great and they always get back to me right away. They are constantly evolving the software and adding new things. Once they can get 100% integrated with VRBO, FlipKey & other online rental sites they will be the best bang for your buck out there!

Vantagens:

Great customer service & constantly adding new features.

Desvantagens:

The auto-responder emails dont work through VRBO (they look all HTML and none of the links work). Also, clients cant simply click "reply" on the auto-responder emails.

Great software for vacation rentals!

Vantagens:

This is a great software for vacation rentals. The customer service is also great and usually responds within an hour or so. I would recommend using this if you have to manage a lot of properties. There are also API features that you can connect to your own website, if you want to.

Desvantagens:

There are minor glitches when calculating monthly vs. daily rent and we have to just double check those, but it has suited our purposed quite well.

Bookerville is effective!

Comentários: We are very happy with Bookerville and highly recommend it!

Vantagens:

Bookerville is user friendly. It works extremely well for our vacation rental business. [SENSITIVE CONTENT HIDDEN] is supportive and reponds to any questions asap. It is a good value.

Desvantagens:

I had difficulty locating info on guests who've cancelled. Sometimes when I search for guests by name they do not come up right away and I need to add more information.

We could not run our business without Bookerville

Comentários: We operate 18 vacation cabins with over 500 reservations per year. Bookerville manages all of these reservation including automated emails to inform our guests and take payments.

Vantagens:

Bookerville is easy to use, does what we need and support is quick and friendly.

Desvantagens:

Not a thing, Bookervillle does everything we need.

Top Notch software

Comentários: We have joined Bookerville 2018 and have not had any major software failure or crash of any sort, they are willing to make some adaptions for us as we are situated in South Africa and operate with a few differences to America accounting.

Vantagens:

The easy lay out and usage of this software

Desvantagens:

Some info collected is not easily retrieved for record purposes

The Waterfall House, A Stream Side Cottage, The Esophus..all recommend

Comentários: I manage 15 vacation rental properties and have tested three properties this year with Bookerville as we worked to overcome obstacles created within the Homeaway/VRBO market. The software after a slight learning curve was easy to operate, offered basic functions as well as very good integration with our credit card processing company. As with any software there is a learning curve, the management was very quick to get back in terms of customer support. This year we will be adding another 20 properties once we open our new tiny house resort.

Vantagens:

It was pretty much dummy proof, the instructions to set up were step by step, numbered and when there was a question, management was very quick to reach out to answer questions. We used the software primarily for reservations, and intend to use it as we grow to monitor housekeeping

Desvantagens:

When you select the date, sometimes it is hard to know if you are picking the day or the day after, need to edit every once in a while.