Bugzilla

Best value for your money.

Comentários: I really like bugzilla for error management, as a testing company, something it gets hard to merge our internal operation to external operantion´s customers, so far with Bugzilla this task gets very easy.

Vantagens:

It is very scallable. Easy to manage. Easy to deploy. Easy to share to internal team and customers.

Desvantagens:

From my experience it was not very easy to install, as it is an open software, I needed to pay for a third party for deployment. So far, this allows it to be very easy and it is quite cheap (250 USD per year for 5GB storage).

the easiest way to track bugs

Comentários: i love the fast ability to activate it and use it. basic functionality can be moderated and it is very close and similar to Jira

Vantagens:

i love the fact that installment is easy and fast and users can start working within the hour. when you manage large scale teams, you don't want to "burn time" on setting things up. the fact it is common and familiar makes it easy for new users to start using it fast and there is no ramp-up time to learn it

Desvantagens:

as a security company, there is always fear of loosing info, or being hacked. need an ability to be able to download all the boards and use them offline

Better alternatives available

Comentários: The overall experience with Bugzilla was good. Back then there was no JIRA (or atleast it wasn't as popular as it is now) or ZOHO, and hence the adoption was a no-brainer. Since the rise of Atlassian and JIRA, the market share has completely been wiped away, barring a few customers/companies who still run it. And the beauty of FOSS has helped them retain some of their loyal users. The interface is very light, deployment is easy and no maintenance is needed unless there's a security upgrade coming.

Vantagens:

When I used Bugzilla early on in my career, and I am speaking about 10 years ago, it was my first issue tracking software as a QA Engineer. The simplicity of the tool really got me further interested in the Quality career. While there are many sophisticated tools out there for issue management, a few things that work in it's favor is the community support, free-and-open-source (FOSS) and the ease of deployment. Their email alerts are very useful and detailed. Their reports were pretty good back in the day.

Desvantagens:

Their limited pace in the development and continuous improvement of the tool has been the reason for it losing it's marketshare. The most recent version was last deployed in 2016 (yes, 6 years ago), and in this time, if you are not up to date with the most recent and relevant asks, somebody is bound to take over your marketshare. That said, the company I work with still uses it (alongwith paid support) to ensure we are keeping track of long-running projects.

Tackling Software Glitches with Ease

Vantagens:

We recently reported a problem with an app feature, and Bugzilla helped me provide all the necessary details for a quick fix.

Desvantagens:

The interface is a bit old-fashioned and hard to use, especially for new users.

Bugzilla: The grandad of modern bug tracking software

Comentários: Bugzilla has been a part of our organization's roster of bug tracking tools for as far as I can remember, and has always been simple, effective and up to the mark in terms of managing large applications with a large number of issues being reported by an active QA team all day, every day.

Vantagens:

Bugzilla has always been, and always will be one of the best and most well-known bug tracking tools. It is so well-known that it will get used as the basic yardstick against which other newer tools are measured. That being said, Bugzilla provides a simple interface which gets you towards getting your job done, which is to report/fix bugs, in a hurry. The controls are intuitive and self-explanatory. You don't need a huge manual to figure it out.

Desvantagens:

Throughout the years Bugzilla has been quite clunky at times with saved bug reports not getting saved, search not working properly etc., but the modern version has next to no issues.