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Conheça CharmHealth

ChARM EHR é uma solução online baseada na Internet, certificada como MU2, em conformidade com HIPAA, orientada à colaboração, para história clínica eletrônica (EHR), gestão de consultórios (PM) e faturamento médico (RCM), que melhora drasticamente a qualidade do atendimento aos pacientes. Os produtos da ChARM incluem a solução TeleHealth, para atendimento remoto ao paciente e a plataforma Connect, para mensagens e comunicação na área da saúde.

Quem usa CharmHealth?

Consultórios de pequeno e médio porte em configuração ambulatorial

CharmHealth Software - 1
CharmHealth Software - 2
CharmHealth Software - 3
CharmHealth Software - 4
CharmHealth Software - 5

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações do CharmHealth

Pontuação média

Geral
4,3
Praticidade
4,4
Atendimento ao cliente
3,9
Recursos
4,3
Relação qualidade/preço
4,5

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
59%
4
27%
3
7%
2
2%
1
5%
Charles
Charles
Vice President Operations & Technology, EUA
Usuário do LinkedIn Verificado
Saúde, bem-estar e condicionamento físico, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Very solid value EMR

5,0 há 6 anos

Comentários: For us, it was a system that would be device agnostic. Charm works on any computer or mobile device with an HTML5 compliant browser.

Vantagens:

Easy to get started. Has a very approachable user interface. Easy learning curve. Always improving. The company listens to customers and incorporates improvements based on feedback. Comparatively very inexpensive. Integrates with labs, erx solutions, and e-commerce solutions.

Desvantagens:

Customer Service is offshore and is not "real-time". But they do respond and are usually helpful. It is a trade-off for the pricing of the software. Some design issues in billing involving the integrated billing clearinghouse and downloading ERA's, and real-time eligibility verification requires a workaround to normal practices.

Suzanna
Psychiatrist, EUA
Saúde, bem-estar e condicionamento físico, 2–10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Charm is agile and cost-effective

5,0 há 2 anos

Comentários: I have used Charm for almost three years now for my private practice and it is cost-effective and so powerful and customizable.

Vantagens:

Charm can be customized and personalized. There is a steep learning curve, and it is worth learning and making your own. I bill, send invoices, schedule, use the website scheduling widget, chart, communicate through the secure portal. The support team is constantly innovating and improving the product.

Desvantagens:

I loved the Zoom integration when it was impossible to get HIPAA compliant Zoom for less than $200/month. Now, it is no longer as cost effective. Support sometimes takes up to a week to respond to an email, though I have had good results with chatting with support through the website. Like all programs with legacy code, some of the templates that I have used for years get a little buggy. I wish the patient portal was mobile-friendly; it works best on tablets and desktops.

Asma
Medical Director, EUA
Consultório médico, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação
Fonte: SoftwareAdvice

Great EMR for small clinics

4,0 mês passado Novo

Comentários: As a small practice, CharmHealth has been pivotal in our success as setting it up was fast and easy. Customer service is prompt and has solved my problem 100% of the time. They don't rip off or make you pay for unnecessary bells and whistles.

Vantagens:

CharmHealth was very easy to set up and get started in terms of cost and customization. You can change things as you go and add on features the need arises. You don't need to pay for things you don't need. Customer service is easy to reach and responsive. Calendar and payment are built in, so you don't need different contracts/payments or programs to set up with and interface.

Desvantagens:

I wish the note was more customizable and labs autopopulated. I would love to use dot phrases because they are much faster than setting up then clicking through to get the right template. I wish I could design tables/flowsheets (ie to compare DXA over the years) that I could pull into the note.

Nikita
Midwife Apprentice, OB Tech, Doula, EUA
Medicina alternativa, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação

Do not sign up. Take money

3,0 há 4 semanas Novo

Comentários: I signed up for a subscription with Charm EHR under Kenyetta Midwifery for $25. The original amount was taken from the account immediately at sign up. Several months go by and I notice a $245 charge has been deducted from my account. I immediately filed a dispute with my bank because I did not OPT for an automatic subscription for $245 nor did they have permission to deduct that amount. When they found out about the dispute, they tried to bully me and asked me to cancel the dispute amid their deceitful tactic to take money from me without prior knowledge or indication that they would be taking the money. I stood my ground and told them I would not be cancelling the dispute for the reasons above and I made them aware that I’ve seen several reviews on platforms where other businesses have experienced the same thing. My bank ruled in my favor and I never heard from them again. A few days later I called someone over the phone and cancelled the subscription. I was told because I filed the dispute the account would automatically be canceled and did not need any further action. As of [sensitive content hidden] , they repeat the same offense. They took $175 from my account after I canceled the account months ago in November 2023 and I have not used the service since. I sent an email requesting a refund and was told I did not cancel the account. I told them to pull an audit trail of the account to prove that I have not logged in and/or used the service. I would like a refund in the amount of $175 and to stop charging my card for a service I cancelled and do not use.

Vantagens:

The options to customize it to your liking is flexible.

Desvantagens:

Untrustworthy with taking money from you account.

Resposta do MedicalMine

há 4 semanas

Hi Nikita, We sincerely apologize for the inconvenience you experienced. We are currently looking into your case and will ensure it is resolved promptly. We will update you shortly regarding the refund and confirmation of your account cancellation. Thank you for your patience.

Oluwole
Medical Director, EUA
Hospitais e Saúde, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Very customizable

5,0 há 3 meses

Comentários: Really good experience. Other than occasional slow response time of technical team, I am pleased.

Vantagens:

Intuitiveness. Easy to use. Customizable templates, macros, user roles. Integrated instant messaging for staff, text messaging for patients, fax, referral management. Ability to customize automation of the RCM.

Desvantagens:

Onboarding is brief and not very detailed. However, the intuitiveness sort of compensates. Also, time to response when you reach out for technical support can vary. Sometimes immediately, at other times can take up to a week.