MemberSuite

Access and adaptability enabling

Comentários: MemberSuite runs the core of our business. There are several modules and systems that have been centralized, and the system is the primary system in which all member accounts and systems are referenced against. This centralization of our member ecosystem allows us to more efficiently and effectively manage our records with the staff resources we have.

Vantagens:

A competitive advantage MemberSuite has over other providers is the flexibility of its API and ability to integrate with other systems and its ability to customize fields and data import/exports to manage data. This makes the system scalable and allows for a more customized fit to meet business processes of the organization, while staying on a core product.

Desvantagens:

MemberSuite knows it cannot be a one-size fits all or one-stop-shop for what dedicated systems provide, which is why integrations are important; however, there is basic functionality in the finance and marketing modules that if given a little more love could be decent baseline modules without the additional brute-force staff time it takes to make them operate efficiently.

MemberSuite Will Scale With You

Comentários: We have regular meetings with our customer service manager, which allows for a scheduled time to ask questions, find out what new features/updates are on the way, and share any feedback we may have for the company.

Vantagens:

Having unlimited users meant that as our organization grew, our cost for the software *did not*. Annual membership renewal is easy to set up and run. Searching can get as granular as you want, allowing for truly targeted communications. We could use it out of the box. You can set up as many custom fields, relationship types, etc...as needed, which means as your needs evolve, the system will evolve with you.

Desvantagens:

Over the five+ years we've used MemberSuite, the company has continued to invest in the development of the product, which means that features that we wanted initially have since been implemented. In some cases, later than we needed it.

Membersuite Review

Vantagens:

It was good to manage members. We were able to set up our membership based on levels and search/filter members effectively.

Desvantagens:

It was not good for hosting events. You could set up events but it was not too user friendly. Also it was not too many options.

Multiple Options and functions

Comentários: Overall, our experience has been great. The customer service when needed has been exceptions

Vantagens:

Membership tracking and dues billing were the most beneficial for us. We used the membership functions multiple times a day!

Desvantagens:

Event registration was not as intuitive to our members as I would have liked

MemberSuite One year in

Comentários: Since using the billing process through MemberSuite, invoicing takes much less time for staff to process and our members are paying their dues more quickly since they can download an invoice from an email and pay online. We have also found the e-marketing included with MemberSuite so easy to use, we are canceling the contract we have with another e-marketing platform and sending all our emails through MemberSuite.

Vantagens:

It is intuitive to use. There are links and instructions all over the software to help you navigate and get the informaiton you need. Additonally, any information your organization puts in the AMS can be pulled out in reports. This was not the case in our previous software.

Desvantagens:

There are reports included with the AMS and they are very helpful but they don't inlcude exaclty the information we'd like to see. We have been able to create reports to pull the information the way we want. However, I believe MemberSuite is working to make these reports more customizable.