17 anos ajudando empresas
a escolher o melhor software
Sprout Social
Conheça Sprout Social
O Sprout Social oferece soluções poderosas de atendimento ao cliente das redes sociais para as principais agências e marcas, incluindo Hyatt, Ogilvy, Leo Burnett, Evernote e Microsoft. O Sprout permite que as marcas simplifiquem a supervisão social, a escuta, o atendimento ao cliente, o engajamento e muito mais. O Sprout oferece suporte para o Facebook, Twitter, Instagram, LinkedIn e Google+ e integra-se ao Bitly, Google Analytics, Zendesk, Feedly e UserVoice. Tente você mesmo, comece uma avaliação gratuita ou solicite uma demonstração.
Quem usa Sprout Social?
O Sprout ajuda agências e empresas, tanto grandes quanto pequenas, a extrair um valor de negócio real das redes sociais por meio de ferramentas eficazes de relacionamento, publicação, escuta e análise.
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Avaliações do Sprout Social
Great piece of software, bad customer support.
bastante funcionalidades, Pratico.
Comentários: Uso diariamente para integrar as minhas redes sociais,gerenciar mídias em um único local facilitando o atendimento dos clientes dos serviços como social mídia e o software corresponde as expectativas
Vantagens:
Uso diariamente para integrar as minhas redes sociais,gerenciar mídias em um único local facilitando o atendimento dos clientes dos serviços como social mídia e o software corresponde as expectativas
Desvantagens:
As vezes sobrecarrega e trava, acabo tendo que reinicia lo.
Alternativas consideradas anteriormente:
Dashboard Metrics and Report Generation Make My Job Easy
Comentários: I really like the customer service experience I've had here. I'm very new to YouTube from a marketing standpoint, and Sprout gave me a lot of resources to learn.
Vantagens:
I work in marketing and report to professionals who don't have as much marketing expertise as me. Having a dashboard view of the social media statistics really helps me explain and analyze the significance of changes.
Desvantagens:
The software itself is tough to navigate. Things change around a lot, and that makes it difficult if you present metrics on screen share.
Alternativas consideradas anteriormente:
Makes Social Media Management so Easy!
Comentários: It's been a great experience so far. They also have a great support team that you can work with to ensure that you're utilizing all of the platform features as best as you can. For teams who struggle to plan and manage their social accounts, I highly recommend Sprout Social. The platform also can help you uncover trends for future planning too!
Vantagens:
No one has the time to sit there and individually schedule out social posts so that's where Sprout Social comes into play! We purchased this software to help us plan and manage our organic social media calendar easily. They also can integrate with paid ads, but that's not something we use it for. I love that you can see a calendar of upcoming posts so I can see if there are any gaps in our calendar. Sprout Social also has very robust reporting for each platform and it has allowed me to have deeper insights into how our accounts and posts are doing. It's been a big lifesaver. Prior to this, I would always forget to post so this has made it easier to make a plan!
Desvantagens:
The platform is kind of pricey, especially as you add on more licenses. You can't create any custom reports. However, they have a lot of robust reports so I imagine you don't need to. We haven't needed to yet.
Worst decision we have made for a marketing platform
Comentários: Terrible. One of the worst decisions we have made. Now that they are still charging us, we asked for support and they said they can only send articles and videos. Nobody can talk to us.
Vantagens:
The "pros" didn't turn out to be pros at all. We wanted our clients to be able to use the link from Sprout and review posts. Turns out, they had trouble with it and never used it. Every other feature can be found in systems 1/10 the price.
Desvantagens:
They will not let me out of the contract. They auto-renewed me after a year for another year and we have since moved all our accounts elsewhere but they are still charging us $400/ month.
Great Social Tool to Manager Multiple Brands
Comentários: For the most part gives us an all-in-one social media management and creation tool. Perfect for collaboration and the structure of permissions and approvals helps on a team level.
Vantagens:
Allows us to collaborate across our team with members in different locations. Love the notifications and ability to respond directly to social posts within the app. The ability to email posts to certain non-users helps, and being able to tag content types makes organization easy. The including reporting is robust and provides enough information across multiple platforms to make good decisions. The single inbox is ideal and is the reason we continue to use the platform. It's great to know if something was handled and by which user and the sense of accomplishment is there once you clear your inbox.
Desvantagens:
The listening tools are a separate cost and for our brands becomes too expensive to commit to. Which it had more feature built in like other platforms to scour and collect keyword mentions across other platforms (not just social).
