Conheça o Genbook

Solução de software tudo-em-um para pequenos empresários e profissionais de serviços gerenciarem compromissos e reservas. Encante os clientes e promova a marca exclusiva de maneira integrada com comunicações automatizadas de texto e e-mail. Nunca perca uma reserva com disponibilidade em tempo real. Esqueça as reservas com caneta e papel e entre na era digital com o Genbook! O Genbook ajuda a receber pagamentos e avaliações, liberando mais tempo para as coisas que importam.

Quem usa o Genbook?

O Genbook facilita a administração de mais de 30.000 barbearias, cabeleireiros, salões de beleza, spas e centros de bem-estar na América do Norte.

Onde o Genbook pode ser implantado?

Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)

Sobre o fornecedor

  • Genbook
  • Localizado em San Francisco, EUA
  • Fundado em 2006
  • Suporte por telefone
  • Assistência 24/7
  • Bate-papo

Países disponíveis

Canadá, Estados Unidos

Idiomas

inglês

Sobre o fornecedor

  • Genbook
  • Localizado em San Francisco, EUA
  • Fundado em 2006
  • Suporte por telefone
  • Assistência 24/7
  • Bate-papo

Países disponíveis

Canadá, Estados Unidos

Idiomas

inglês

Vídeos e imagens do Genbook

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Recursos do Genbook

  • Acesso para Celular
  • Agendamento
  • Agendamento automatizado
  • Agendamento de compromissos
  • Agendamento em tempo real
  • Alertas/notificações
  • Banco de dados de clientes
  • Banco de dados do cliente
  • Cobrança e faturamento
  • Compromissos recorrentes
  • Confirmação/lembretes
  • Gestão da disponibilidade
  • Gestão de calendários
  • Gestão de clientes
  • Gestão de compromissos
  • Gestão de estoques
  • Gestão de funcionários
  • Gestão de reservas
  • Gestão de vales-presente
  • Imagem de marca personalizável
  • Integração de redes sociais
  • Integração de site
  • Lembretes
  • Marketing por e-mail
  • Pagamentos online
  • Painel de atividades
  • Para spas e salões de beleza
  • Perfis de clientes
  • Planejamento de pessoal
  • Ponto de vendas (PDV)
  • Processamento de pagamentos
  • Relatórios e estatística
  • Reservas online
  • Sincronização de calendários
  • Várias localizações

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Avaliações do Genbook

Pontuação média

Geral
4,7
Praticidade
4,7
Atendimento ao cliente
4,7
Recursos
4,5
Relação qualidade/preço
4,6

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
75%
4
21%
3
1%
2
1%
1
2%
Kelly A.
Kelly A.
Licensed Massage Therapist, EUA
Usuário do LinkedIn Verificado
Saúde, bem-estar e condicionamento físico, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Happy user for almost nine years

5 há 2 anos

Comentários: Genbook has been easy for myself and my clients to use from day one. I’m constantly getting feedback from clients about how easy it was and how they liked being able to book whenever they wanted. Any little problems I’ve had over the years have always been taken care of very quickly through the support staff, so I never have to worry that something will go wrong and not get fixed. And I get all that ease of use and fast helpful support at a very affordable price.

Vantagens:

What I like most is a hard one to narrow down. There is so much I like, mostly revolving around ease of use for both myself and my clients. But overall I’d have to say what I like most is that Genbook is always working to make their software better, in ways both big and small.

Desvantagens:

The only complaint I had for many years was the lack of a waitlist feature, but Genbook now has that, so honestly there isn’t anything else I dislike.

Resposta do Genbook

há 2 anos

Hi Kelly, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Amy E.
CEO,SENIOR PSYCHOTHERAPIST, EUA
Clínica de saúde mental, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas:

EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE

5 há 2 anos

Comentários: I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.

Vantagens:

EASY TO USE FOR MYSELF AND CLIENTS FOR SCHEDULING, LOVE THE COLOR SO I CAN KNOW WHAT SERVICE I AM PROVIDING AT A QUICK GLANCE, LOVE THE REVENUE ASPECT SO I KNOW WEEKLY WHAT MY INCOME IS AND WHAT IT I HAVE LOST FROM NO SHOWS. LOVE THE NEW WAIT LIST AS IT HAS BEEN WORKING GREAT FOR MY CLIENTS! I LOVE BEING ABLE TO ENTER ALL OF THE CLIENT INFORMATION AND HAVING A PLACE TO DOCUMENT THE NOTES, BESIDES IN THE CLIENTS' CHART.

Desvantagens:

I HONESTLY CAN NOT THINK OF ANYTHING! COMPARED TO OTHER SOFTWARE AND APPS THIS IS THE BEST AND I LOVE IT.

Resposta do Genbook

há 2 anos

Hi Amy, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Avaliador Verificado
Owner of Salon, EUA
Usuário do LinkedIn Verificado
Cosmético, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Killing my Business

1 há 3 anos

Comentários: Empty promises.

Vantagens:

Use to be great and worked well with Google.

Desvantagens:

All your reviews just get deleted off Google. Genbooks has been telling me for almost 2 years now that they are going to help but they don’t. Absolutely ridiculous at this point. Looking for a new company to work with as we speak.

Resposta do Genbook

há 3 anos

Hi there, Thanks for your feedback. We hear you, the connection between your Google My Business profile and your Genbook reviews have been intermittent recently. This is a result of some changes Google have made to their API since introducing the Reserve with Google feature. Rest assured that your customers are still able to see all of your reviews in full on your booking page and you can still add your 'Reviews Button' to your web and social pages. We are working hard to strengthen that connection and restore the Genbook reviews link to your Google My Business profile. In the mean time, we recommend sharing your reviews via different avenues. Thanks again for your feedback, and don't hesitate to reach out if there's anything we can help with. Warmly, The Genbook Team

Red B.
owner/massage therapist, EUA
Saúde, bem-estar e condicionamento físico, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Genbook takes care of my business

5 há 2 anos

Comentários: Thank you Genbook for automatically asking clients for reviews. I would rarely think to ask for reviews on my own and now I don't have to! I have over 100 5 star reviews on my website! Thank You Gen Book!!! Genbook takes care of so much office administration work for me, allowing me more time to do the therapies that I love.
-Red

Vantagens:

Ease of use for clients, it is quick and easy to setup their account and schedule.

Desvantagens:

clients have problems knowing how to cancel their appointments. I am not sure how to cancel genbook from sending a review request.

Resposta do Genbook

há 2 anos

Hi Red, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Natasha F.
Salon Owner, EUA
Cosmético, Profissional autônomo
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas:

Thoroughly enjoy using Genbook

5 há 2 anos

Comentários: I've been with Genbook over 5years and I am satisfied with my overall experience this far. I have no plans on leaving.

Vantagens:

I like that this software is always updating and ensuring that we're able to use it with ease.

Desvantagens:

My only complaint is that the updates come years after other software apps have been updated to most functions and it comes at a cost(price increase).

Resposta do Genbook

há 2 anos

Hi Natasha, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team