17 anos ajudando empresas
a escolher o melhor software
CDK Global
Conheça CDK Global
Na CDK Global, são fornecidas soluções tecnológicas integradas para mais de 26.500 revendedores de automóveis, caminhões, motocicletas, equipamentos marítimos, veículos recreativos e equipamentos pesados em toda a América do Norte, Europa, Oriente Médio, África, Ásia-Pacífico e América do Sul.
Com mais de 100 países representados em todo o mundo, o CDK facilita para concessionárias a obtenção de resultados mensuráveis e o lucro adicional em todas as áreas de operação.
Quem usa CDK Global?
Projetado para revendedores de caminhões, automóveis, equipamentos marítimos, motocicletas, equipamentos pesados e veículos recreativos em toda a Europa, América do Norte, África, Oriente Médio, Ásia-Pacífico e América do Sul.
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Avaliações do CDK Global
CDK is great..If only it was more user friendly
Comentários: CDK is great, it has many features built in one single product.
Vantagens:
I like that CDK has many important functions that add value to our daily operations. I like the fact it serves many functions in an all in one software.
Desvantagens:
I wish CDK was more user friendly. On the F&I side, be ready to train employees for weeks before being fully ready to sign a customer up.
Alternativas consideradas anteriormente:
Elead CRM - A Strong Choice
Comentários: I've had the great privilege to meet and work with a lot of awesome professional people at Elead. The support for me has been exceptional and many have gone above and beyond in comparison to other companies.
Vantagens:
It's really user friendly for the majority of people. There's a lot of comprehensive data that can be utilized as long as it gets set up correctly.
Desvantagens:
Server downtime due to location time zone - this issue would not effect anyone in the lower 48 states of the US.
CDK Global is a game-changer!
Comentários: Overall pleasant experience with CDK. If I ever experience an issue, CDK support is wonderful. They will create a case, assign someone to assist you, and they will not close the case until you are satisfied with the outcome.
Vantagens:
The integration with ADP makes it easy to import timesheets. The desktop tool and trend reporting functions are efficient. Everything you need located on one screen. If you like to move quickly, the enter button will become your best friend!
Desvantagens:
I do not have any issues utilizing CDK Global.
Very frustrating. Product has a lot of features, but design is awkward.
Comentários: Offers some coordination of sales consultant and management. Tracks sales.
Vantagens:
Able to send custom vehicle brochures, price quotes and pictures. Can send automated emails to customers. Good tracking of sent and received emails. Frequent online training sessions available.
Desvantagens:
Search inventory for vehicle: when launched from customer record, eleads doesn't look for vehicle associated with customer. Phone/email. Cannot change next task. Have to lie about completing it then change default to what's needed. All new leads come in requiring phone call and email. Completing either of these tasks removes "new lead" attribute and drops them off that screen. Have to devise workaround to keep track of leads that still require action. Vehicle pic manager hard to use. Cannot delete multiple pics at one time. After uploading a new pic, it closes all the folders -- you have to re-open them to insert an image into an email. No way to prioritize customers. Hot customers get mixed on the same list as non-responding customers. No good way to mark a lead that is looking for a specific car then be triggered to call them when it gets here. New or used. When composing an email, if you close the box you're in, you lose everything. No warning to save. HTML editor acts differently than any other one I have ever used. Awkward. No way to use an email template in an e-brochure. No way to sort a search results list by rep, customer, date or vehicle. No audible notification for new leads. No way to look at an overview of all the communications that have occurred with a customer. Must open each task and view every communication note individually. Merge codes are unreliable - tech support was no help after 4 calls.
Resposta do CDK Global
há 7 anos
Thanks for sharing your experience with us. We're sorry to hear that you've encountered some issues, but your honest feedback helps as as we work to improve. As always, please let us know if we can offer you support or if you have ideas for how our products can be better.
Romeo Auto Group Review from BDC Manager
Comentários: Elead is overall a great tool. There are some kinks that need to be worked out but unfortunately you are not able to contact anyone to make suggestions. Customer service is on the higher side when you call in, but the reps for the stores have not been the best. [SENSITIVE CONTENT HIDDEN] has been the ultimate breath of fresh air and even no longer being in charge of our account, still helps out when someone else can not get something solved. Compared to other CRMs I would say Elead has an edge up.
Vantagens:
The easy accessibility to our customers. Multiple mining areas. Customized reports.
Desvantagens:
Lead assignment rules. Be-backs not being accurate. Having to call in for most things to be changed rather than just being able to make the changes yourself.
Resposta do CDK Global
há 3 anos
Hi Heather, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Elead
