--- description: Tudo sobre SAP Customer Data Cloud: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SAP Customer Data Cloud - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Acesso](/directory/30777/identity-management/software) > [SAP Customer Data Cloud](/software/124034/sap-customer-data-cloud) # SAP Customer Data Cloud Canonical: https://www.capterra.com.br/software/124034/sap-customer-data-cloud Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/124034/sap-customer-data-cloud?page=2) > Mais de 700 das principais empresas do mundo, como Fox, Forbes e ASOS, usam o Gigya para construir relacionamentos orientados à identidade. > > Conclusão: 8 usuários atribuíram a nota **4.3/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.3/5** | 8 Avaliações | | Praticidade | 4.3/5 | Com base em avaliações gerais | | Suporte ao cliente | 3.4/5 | Com base em avaliações gerais | | Relação qualidade/preço | 3.9/5 | Com base em avaliações gerais | | Recursos | 4.4/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: SAP - **Fundada**: 1999 ## Contexto comercial - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, coreano, croata, dinamarquês, espanhol, francês, grego, holandês, inglês, irlandês, italiano, japonês, norueguês, polonês, português, romeno, sueco, tailandês, tcheco - **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 208 ## Recursos - A/B Testing - Acompanhamento da atividade do cliente - Alertas/notificações - Análises de dados comportamentais - CRM - Coleta de dados de multicanal - Gestão de campanhas - Logon único - Modelos personalizáveis - Painel - Painel de atividades - Perfis de clientes - Personalização - Promoção social - Questionários e feedback - Rastreamento de comportamento - Rastreamento de engajamento - Real-Time Analytics - Real-Time Notifications - Real-Time Reporting - Recomendações - Relatórios e análise de dados - Relatórios e estatística - Segmentação de clientes - Segurança de dados - Third-Party Integrations - Visualização de dados ## Opções de suporte - Base de conhecimento - Suporte por telefone - Assistência 24/7 ## Category - [Sistemas de Gestão de Acesso](https://www.capterra.com.br/directory/30777/identity-management/software) ## Categorias relacionadas - [Sistemas de Gestão de Acesso](https://www.capterra.com.br/directory/30777/identity-management/software) - [Software de Conformidade com GDPR](https://www.capterra.com.br/directory/31309/gdpr-compliance/software) - [Software CDP (Plataforma de Gestão de Clientes)](https://www.capterra.com.br/directory/31334/customer-data-platform/software) - [Software de Experiência do Cliente](https://www.capterra.com.br/directory/30671/customer-experience/software) - [Sistemas SSO (Início de Sessão Único)](https://www.capterra.com.br/directory/31331/single-sign-on/software) ## Alternativas 1. [Zoho CRM](https://www.capterra.com.br/software/155928/zoho-crm) — 4.3/5 (6973 reviews) 2. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4079 reviews) 3. [Typeform](https://www.capterra.com.br/software/137289/typeform) — 4.7/5 (964 reviews) 4. [Trustpilot](https://www.capterra.com.br/software/169618/trustpilot) — 4.5/5 (1204 reviews) 5. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1781 reviews) ## Avaliações ### "A great platform for customer data\!" — 5.0/5 > **Arvind Kumar** | *19 de janeiro de 2021* | Ócio, viagens e turismo | Taxa de recomendação: 9.0/10 > > **Vantagens**: Being the Solutions Architect on the project for integrating our commerce platform, SAP Hybris (now known as SAP Commerce), I had to study every important aspect of the integration. Gigya is an excellent platform for customer data and probably the biggest repository of customer data. The documentation for the integration with Gigya is rich and Gigya's technical support team provided us with the required support. There are multiple options (e.g. ScreenSet, Web SDK, Server Side SDK etc.) for integration and we took a hybrid approach i.e. we used the three of them: ScreenSet, Web SDK, and Server Side SDK. > > **Desvantagens**: The biggest challenge that we faced was migrating the password. One of the promises from Gigya which made us choose Gigya to migrate the customer data to was that the customers would not be forced to change their password once their accounts were migrated to it. However, at the time of migration, it was not easy to do it. The support from the technical support team was not sufficient to resolve the issue. Ultimately, we had to pay for Gigya's expensive professional service for one day and it was resolved. Gigya should make their professional service free-of-cost. Also, the Gigya's professional service team should contribute to answering the questions posted by the developers on various Q/A sites e.g. Stack Overflow. > > Overall, we are happy with the security and performance of Gigya's platform. The security of the customer data is our utmost priority and therefore it took us a few weeks longer than expected to take clearance from our security management teams to deploy the solution. We got the required support from Gigya in almost every implementation (except one particular instance which I have already mentioned that we had to pay for one day of their expensive professional services). ----- ### "14 Years with SAP" — 4.0/5 > **Avaliador Verificado** | *11 de dezembro de 2025* | Eletrônicos | Taxa de recomendação: 9.0/10 > > **Vantagens**: The overall vast data and analytics that this system supplies. Been using SAP since I remember starting with the Contact centre world and it's been 14 years so far. Holds all info, historicals, archives, wtc. > > **Desvantagens**: A little outdated where we had to teach it what we needed. However, it's easy to build out in the cloud. ----- ### "A shit load of features but communication with support could improve" — 2.5/5 > **Maarten** | *27 de agosto de 2016* | Produção audivisual | Taxa de recomendação: 4.0/10 > > **Vantagens**: Gigya offers their users an enormous amount of features to work with. You can either use their very easy to use screensets or, if you need a bit more of an advanced user-flow, build the screens yourself and user their libraries to easily do the necessary calls. Gigya assigns a team of professionals to help you get started and to resolve any specific needs as you walk passed the requirements of your business teams. > > **Desvantagens**: When you're having a problem, either on Demo or Production it usually takes a lot of effort (emails, support tickets, calls, ...) to get it fixed. After complaining a few times we did get the promise of some improvements recently and so far it seems to get better. Another issue we had to deal with is the fact that their R\&D team is NOT available on Friday and Saterday as most of them are located within Israel. If you take into account that for more complex issues, support needs the help of R\&D to resolve these, you don't want any production problems on these days\! :-S ----- ### "Powerful customer identity platform with a steep learning curve" — 5.0/5 > **Jagadeesh** | *23 de janeiro de 2026* | Telecomunicações | Taxa de recomendação: 7.0/10 > > **Vantagens**: What I liked most about SAP Customer Data Cloud is how it brings all customer identities and consent data into one secure, easy-to-manage place while still staying flexible for developers. > > **Desvantagens**: What I liked least about SAP Customer Data Cloud is that the initial setup and configuration can feel complex and time-consuming, especially for teams new to identity and consent management. ----- ### "Sap Data cloud" — 5.0/5 > **Avaliador Verificado** | *18 de setembro de 2025* | Software | Taxa de recomendação: 8.0/10 > > **Vantagens**: It's a great product which has great support and the easiest email sending proceess along with great password management > > **Desvantagens**: It's really hard to say overall its a great product however the ui can be better as it will make the overall experience better > > Overall is a great software, it's great value for money and i would definitely recommend it for small businesses ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.capterra.com.br/software/124034/sap-customer-data-cloud?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/124034/sap-customer-data-cloud) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Dados estruturados