15 anos ajudando empresas brasileiras
a escolherem o melhor software
Conheça Capsule
A ferramenta de CRM ideal para empresas com 10 a 1.000 funcionários. Mais de 15.000 clientes em todo o mundo usam o Capsule para organizar melhor as atividades de vendas e de atendimento ao cliente. O Capsule é fácil de usar, mas robusto e personalizável ao mesmo tempo, para que você possa adaptá-lo ao negócio. Integra-se a outros aplicativos populares, como o Google G Suite, o Google Data Studio, o MailChimp e o Zapier, para a automação avançada de vendas. A partir de apenas US$ 18 por usuário, você pode começar a usar em apenas alguns minutos no teste gratuito.
Quem usa Capsule?
Proprietários de empresas pequenas e em crescimento que desejam organizar melhor seus negócios e atividades de clientes. Líderes de vendas/marketing/vice-presidentes de pequenas e médias empresas que procuram uma solução de vendas.
Onde o Capsule pode ser implantado?
Sobre o fornecedor
- Zestia
- Localizado em Manchester, Reino Unido
- Fundado em 2009
Suporte do Capsule
- Bate-papo
Idiomas
espanhol, inglês
Preço do Capsule
Preço inicial:
- Sim, oferece teste gratuito
- Sim, oferece versão grátis
O Capsule possui uma versão gratuita e oferece versão de teste grátis. Versão paga do Capsule a partir de US$ 18,00/mês.
Sobre o fornecedor
- Zestia
- Localizado em Manchester, Reino Unido
- Fundado em 2009
Suporte do Capsule
- Bate-papo
Idiomas
espanhol, inglês
Vídeos e imagens do Capsule
Recursos do Capsule
Alternativas ao Capsule
Avaliações do Capsule
Capsule valuation
Vantagens:
gestão de leads e integração com Google email
Desvantagens:
integração com o cliente, bem como probabilidade média de fecho de leads
Resposta do Zestia
há 11 meses
Hi there, Chloe here from Capsule, Thanks for writing a review, we really appreciate that. It looks like you might want more help with getting started or diving deeper into Capsule's features, our support docs (https://capsulecrm.com/support/) and videos (https://capsulecrm.com/resources/) might be able to help you there. You also mentioned about the avg. probability of closing leads. Are you looking for lead scoring? If you could email our support team at [email protected] and explain a bit more about what you're looking for, we'll be able to help you out.
Best CRM I've ever used
Comentários: Peace of mind for my business
Vantagens:
Visual presentation of the data, ease of access, monthly subscription, data capture, project tracking, email link capability, mobile access.
Desvantagens:
The CRM had no functions that I disliked
Alternativas consideradas anteriormente: Act!, Salesforce Sales Cloud e SugarCRM
Razões para mudar para o Capsule: All other products were too complex with difficult to set up daily interactions
Resposta do Zestia
há 3 anos
Hi Peter, Chloe here from Capsule. Thanks for taking the time out to write a review about Capsule - we're really glad it's helping your business!
A simple CRM that allowed us to hit the ground running
Comentários: Overall I have been pleasantly surprised. I at first thought the system would be too underpowered for what we needed, but it has actually delivered on what we have needed and the simplicity of changing things has allowed us to easily experiment with our processes until we have things right. It has suited our small team very well - and I look forward to seeing how well it scales with us.
Vantagens:
I like the simplicity of the system. It was very quick and easy both to setup (and make changes to) and then to use the system. It has been very easy to train new employees on. The system has some good power around workflows - which have helped us lock down our processes and helped new staff to follow them. It has a good integration with Xero which has saved us a lot of time and has just released an integration into a mail campaign tool (Transpond) which looks to be a nice added bonus.
Desvantagens:
The system doesn't have a document generation tool (so you need to generate invoices and quotes in a separate system). It also is comparatively underpowered in the reports you can generate (even when you upgrade to the higher tiers that have additional reporting functionality). You can export full data sets to CSV - so we have built what we needed in Excel, but it would be nice to have it saved as reports and visualisations in the system. There also isn't the flexibility around notifications that I am previously used to (and so we have had to adjust the workflows a little).
Alternativas consideradas anteriormente: Salesforce Essentials
Razões para mudar para o Capsule: The initial price point was cheaper for Capsule (about half the price of Salesforce) - and I and other key staff members of the team had experience of setting up Salesforce and found that there was just a lot more to do before you could start using the system (and another step change of work before you could start using it again).
Resposta do Zestia
ano passado
Hi Robert, Chloe from Capsule here. Thanks for taking the time to write a detailed review - it really helps our team when we receive first-hand feedback. We're so happy to hear that Capsule is helping your business and saving you time in a variety of ways. We've also taken onboard your feedback regarding document generation, reports and notifications. If anything should change on any of those fronts - you'll be the first to know. Regardless, we're very happy that you've been surprised by Capsule and look forward to helping your business scale in the future.
Features and Format Lacking, Good for the Basics
Comentários: Overall, Capsule seems middle-of-the-road. It's been useful as a database to keep our pipeline and outreach organized at a base level but hasn't impressed beyond that.
Vantagens:
The ability to export to Mailchimp has been very useful, it allows us to immediately update lists without having to go through multiple extra steps.
Desvantagens:
Certain features I'm used to in a CRM are missing. The only way to correlate multiple organizations (as a subsidiary or similar case) is to make a note of it in the organization description and that doesn't link through. You're also unable to categorize a contact under multiple organizations, so you need to create a new person with the same name if you want to put them under more than one company. It would also be nice to have a better search and reporting function. The only things you can search for are the person, organization, case, and note content, so every other bit of information you'd like to search for and compile must be placed as a tag, which gets clunky and disorganized easily. There is some sales pipeline reporting, but the options are not as robust as other CRM systems I've used in the past.
Day #1 of the evaluation
Vantagens:
DAY #1 - yes, I know, I know its early days but after using a high-powered corporate CRM for 20 years I find Capsules underlying principles of operations intuitive , and easy to understand. I accept there is much to do to get me back up and running in my small business but I'm really confident after my painful transition from a large US corporate CRM that it wont be as painless and frustrating. Also let me highlight an outstanding feature of Capsule. Hardware, software, R&D catchup, and leapfrog etc is the nature of the industry. But what my intuition tells me after a long time in the game what will set this company apart (and I've seen many over the years: good and abysmal) is the quality and calibre of the support. The support team wants me to succeed! :) and that gives me a lot of energy. I have spent 40 years in the IT game and to get a support response from halfway round the world in 4 hrs gives me great confidence. I will report back again year!
Desvantagens:
I will report back in the next 6 months to give an update.
