Regpack

Been using RegPack for the past 3 years. It's an excellent product and service has been A1.

Comentários: Registration for our event is easier and more reliable.

Vantagens:

The support team is excellent in helping us set up our projects. They delivered a product that we can use bilingually too. The user rates are very reasonable.

Desvantagens:

I would love the elimination of credit card fees but I probably want to live in a perfect world too. Very satisfied.

Robust product with lots of options, but some glitches

Comentários: The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time!

Vantagens:

Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up.

Desvantagens:

It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc. The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system.

customer support

Comentários: Non-productive; as I cannot use their reports. Contacted support about this. They said they would look into it. But then, 3 months gone by, no change. Thus, I gave up.

Vantagens:

MANY knobs for adjustment (but, it because also its issues)

Desvantagens:

1) Having a lot of knobs is a good thing ONLY when it helps customers' productivity. Often one size fits all is not the best solution. 2) The system requires a somewhat tech-savvy administrative staff to manipulate. COMPLETELY defeat my purpose to subscribe the service; as I have already written in-house one myself, except customer portal portion. To get it right, hiring an admin staff who do not have reasonable technical skill is not suitable. 3) Technical support needs to be patient listening to customer's issue; instead of coming across dismissive. One of them often went off the tangent to talk about many details that I have already known; but still not answering my question. I am always left frustrated and exhausted after talking to your support; as he finally got to answer my question after 10-20 minutes having him talking most of them instead of trying to understand my issue. I understand he wants to make sure to give me as many details as possible; but it is ONLY effective IF it focuses on understanding my question first. Another one was just wrong, and often came off dismissive.. Once, she just told me I should run it on firefox instead of Chrome instead; and nothing she could do to help!? She must think Chrome with over 70% user market is not a crucial , but I should just focus on firefox (with less than7% user market). 4) searching thru their knowledgebase is like finding a needle in a hay stack. 5) report misses clarity on students' info.

Emerson Rec. Camp

Comentários: Regpack has work with me over a year now due to the pandemic and they have been so flexible and willing to work with me. I feel like I am more then just a customer, but a person they truly care about.

Vantagens:

The system is very easy to learn and being able to tag a trigger to anything helps the application side of the system so flawless and professional.

Desvantagens:

The system has so many options to do so many things that it can be overwhelming at first, but once you narrow it down to what you need and works for you, the rest is easy.

We needed customization and Regpack fit our needs the best.

Vantagens:

We needed more customization with our registration software because of the way we run our operation. Our previous software company was great but we had to change our workflow to fit in. Overtime, this became stressful and difficult. Regpack has been great because of the level of details I can adjust or manipulate to fit our needs.

Desvantagens:

There are many layers with Regpack that onboarding was a little difficult. Most of the resources are available in help articles and videos. Because of that, it requires someone who is able to learn on their own. The project specialist are available but it would be more beneficial if there was a community portal that we could tap into.