15 anos ajudando empresas brasileiras
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Conheça Regpack

O Regpack é uma plataforma de inscrição e pagamento online usada por mais de 7.000 organizações em todo o mundo. O Regpack oferece as ferramentas necessárias para gerenciar todos os aspectos do evento ou programa, incluindo criação de formulários flexíveis, geração de relatórios dinâmicos em tempo real, pagamentos online integrados, descontos personalizados e automatizados e muito mais. Os clientes veem um aumento no número de inscrições, crescimento de receita e são mais eficientes nas tarefas do cotidiano. Saiba por que o Regpack é uma solução de inscrição com boa classificação.

Quem usa Regpack?

Organizações que desejam economizar horas, receber pagamentos rapidamente e aumentar as receitas e o número de inscrições. Opções complexas de compilação e pagamentos integrados automatizam e agilizam inscrições e pagamentos.

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Avaliações do Regpack

Pontuação média

Geral
4,4
Praticidade
4,0
Atendimento ao cliente
4,3
Recursos
4,2
Relação qualidade/preço
4,4

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
54%
4
38%
3
6%
2
2%
1
1%
Tami
Tami
Owner and Principal, EUA
Usuário do LinkedIn Verificado
Usou o software para: 1 a 5 meses
Fonte da avaliação

Flexible system that can be used for much more than just registering users

5,0 há 6 anos

Vantagens:

Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

Desvantagens:

Would like it to do the following: 1. Enable triggers to change a user's status 2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email. 3. Ability to sort statuses. 4. Ability to have payment plans for paying that aren't forced (auto-bill). 5. Ability for an admin to login as a user to see what's happening in their account. 6. Make editing of an existing filter work better (it typically erases it and you have to start over). 7. Make it easier to unassign users from an asst. admin in bulk.

Resposta do Regpack

há 6 anos

Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought. Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.

Anne
Camp Manager, EUA
Instalações e serviços de lazer, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Mostly satisfied

4,0 há 2 meses Novo

Comentários: Overall, I like Regpack and think it is a great value for the cost. I wish it was easier to get help, especially for new clients. Not being able to call and speak to someone to get help is not great. Sometimes it is a day or 2 before my problem is resolved and when you are processing registrations daily with an unresolved problem, then it means more work for me. That being said, the support team has been very helpful, I just wish you could get answers to an issue without having to email and wait.

Vantagens:

I like being able to create multiple forms, emails and reports and have them be set up to have just the information I need.

Desvantagens:

I don't think the payment processing allows enough choice for my users. If you don't expect your users to pay in full as the time of registration, then it is difficult to make a payment and many times my users have ended up with the full amount being charged and then I have to process a refund for them. When this happens, then the users only remember that problem they had making a payment and not how easy it was to register.

Resposta do Regpack

mês passado

Anne, thank you for the thoughtful review. We aer happy to har we are meeting most of your needs. Regpack allows users to go on payment plans or to pay in full, all in a simple interface. Sounds like you would like to configure things so that one option would be more prominent. That is totally possible. Suppot will be reaching out to help you with your options. Thanks again for your supoprt and use of Regpack!

Avaliador Verificado
Usuário do LinkedIn Verificado
Entretenimento, 2–10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação
Fonte: GetApp

Terrible Customer Service Ruins Other Aspects of Regpack

3,0 há 3 anos

Comentários: The worst customer service. We're live and they're ignoring emails. So either there's a bug they don't know how to fix and won't let us know, or once you've paid, they don't care. I've spent this past week attempting to get help and I'd rather be stuck on the 405 at 5PM with the sun in my eyes and four lanes of traffic to cross to make my exit than deal with them. They are costing us time and money as we wait for them to get around to helping us. Dramatic? Yes. I get that. Have I sent more emails than anyone ever should to try and get mediocre help? Also yes. Their line is that they respond 'in the order the emails are received' but apparently they can't hire enough people to answer them in order in a timely fashion. I would not recommend this to anyone, unless you absolutely cannot afford anything else. And then go in prepared, add a few minutes to your morning meditation, practice deep breathing as you wait and wait and wait for help.

Vantagens:

We purchased this software because it was much cheaper than other versions of membership management software out there, so perhaps I should've been prepared. The function of the Dashboard / Administrative side is a bit obtuse and glitchy at times, but overall usable.

Desvantagens:

It's the customer service that really kills you. Since there are still obvious bugs in the system, you'd think they'd have a customer service team who are interested in helping you iron those out. I've been working with [SENSITIVE CONTENT] to get everything set up, so initially responses were timely. However, once you go live they hand you over to their general support team, which does not respond sooner than 12 hrs unless you loop in [SENSITIVE CONTENT] and then you'll get one email back from them during the business day on time sensitive issues but no follow up. I looped in [SENSITIVE CONTENT] in an effort to get the bugs addressed quickly and she proceeded to ignore my emails until I looped in [SENSITIVE CONTENT]. At which point I received timely emails for one morning (ie: I sent an email, they responded, I sent another email, and they responded, and then back to the long wait time). I think the really disappointing aspect is that [SENSITIVE CONTENT] couldn't even be bothered to respond to my emails requesting help and following up, despite the fact that we're live and have a serious issue to fix. The support that finally responded to this issue told us to change a setting, but that setting is already correct. When I responded with this information, it's been radio silence ever since.

Resposta do Regpack

há 3 anos

Hi there! I'm sorry to hear that you've had some frustration with our Support team. Upon reviewing your feedback and locating the team members and account you're referencing, our management team personally reviewed the email threads and found that response times were generally within 2-6 hours from receipt. Additionally our Support team, Project Management team, and Sales team was in constant communication with you to provide explanation and context for your questions and to ensure you went live on schedule and with the resources you needed to be successful. If you have further feedback that our team can address personally, please let us know and we're glad to help.

Rachael
President, EUA
Ensino fundamental e médio, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

Rough start, smooth operation

4,0 há 3 meses

Comentários: Frustrating at first during set up but once it got going, it runs great and parent feedback is very positive overall.

Vantagens:

It's totally customizable which was necessary for our program

Desvantagens:

Set up was full of bugs and required a LOT of work to make it functional. Data entry is cumbersome with a LOT of clicks and no bulk editing for our setup.

Sharon
Associate Director of Summer Enrollment, EUA
Gestão da educação, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great for adult and group registration

5,0 há 10 meses

Comentários: This system has been a lifesaver. Our adult students were getting frustrated using a registration system that was designed to register kids and teens. This allows them to sign themselves up as campers. Its easy to use, clean and allows them to sign up at anytime online.

Vantagens:

Easy to use, customizable, and adaptable to our needs.

Desvantagens:

Haven't found anything that stands out.