NewOrg

Great product!

Vantagens:

NewOrg has been a tremendous asset to our organization. It does so much from keeping all of our staff organized and in touch with what services are provided to our community to helping us with strategic decisions and thorough analysus. It's reporting features are fabulous and I love how much customization they allow. The support we get from NewOrg is amazing. Every staff person we interact with truly cares about our ability to be successful. They are deeply nonweldable about their system as well as ours! We feel like NewOrg is part of our family.

Desvantagens:

There is very little we are not happy with. There are minor features we hope they come up with, such as scanning documents directly into the system. We do find they are a little on the expensive side, but it is worth every penny. We are very happy with NewOrg.

High level of customer satisfaction here!

Comentários: I truly enjoyed being able to be a part of the development of how we wanted it to work and to be able to provide feedback and get great results from the NewOrg team to deliver a system that is exactly what we were looking for with some great features, which allows our organization to complete our daily tasks with a much greater level of efficiency. I appreciate the level of customer service that the NewOrg team provides, customer service like theirs is rare these days, but Greatly appreciated and makes the process smoother when dealing with something (a system) that can be confusing to some!

Vantagens:

I enjoy the high level of customization which can be created for the needs of your organization. I also truly enjoy working with [sensitive content hidden], the way he is able to understand our organizations needs and make the system reflect this is astounding! He is truly a gem! Thank you [sensitive content hidden]!!

Desvantagens:

It took me a bit to learn, but that isn't because of anything to do with NewOrg. Sometimes, technology and I don't get along, but I can say that [sensitive content hidden] was always extremely patient and was great at walking me through a process so I could better understand how the system works!

Overall

Vantagens:

Online capabilities. I love that the volunteers can enter their own hours via the portal. I enjoy entering client data when out in the field using a tablet. Updates continue to improve capabilities.

Desvantagens:

Mailing labels have to be downloaded into Avery online and more time consuming than it should. Updates sometimes affect our current data.

Finally, no more MS Access!!

Vantagens:

Came from using MS Access, which I was okay with, but to get our data for the reports, I had to spend hours navigating through spreadsheets, forms, and cells. Again, it worked but was time-consuming, and on top of that very hard to minimize human errors and troubleshoot. It is VERY easy to use NewOrg. Love that most of the reports that I need are easily accessible with just one click. The support team is phenomenal and very patient!

Desvantagens:

If I had to pick anything, the inventory system we are using now is not the best compared to what I am used but it is completely understandable as it was custom-built for us and was not originally something that was within the scope of NewOrg. It works fine but not ideal.

Great organization with a great product

Comentários: Excellent!

Vantagens:

The support team. Lots of software can fill the functions, but the support flexibility and responsiveness sets NewOrg apart.

Desvantagens:

Just getting started with API access in 2023, but NewOrg has a very smart model in the integration space which should make it really easy and powerful to use.