--- description: Tudo sobre Freshdesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.com.br/software/124981/freshdesk Página: 1 / 139\ Próximo: [Próxima página](https://www.capterra.com.br/software/124981/freshdesk?page=2) > O Freshdesk é um sistema de atendimento ao cliente fácil de usar que ajuda mais de 40 mil empresas em todo o mundo a criar experiências cinco estrelas para o cliente. > > Conclusão: 3432 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Freshdesk? Pequenas, médias e grandes empresas em todo o mundo podem usar o Freshdesk para fornecer um atendimento ao cliente notável e de classe mundial. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 3432 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.5/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.4/5 | Com base em avaliações gerais | | Recursos | 4.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Localização**: San Mateo, EUA - **Fundada**: 2011 ## Contexto comercial - **Preço inicial**: US$ 19,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, catalão, chinês, chinês tradicional, coreano, dinamarquês, eslovaco, esloveno, espanhol, estoniano, finlandês, francês, grego, hebraico, hindi, holandês, húngaro, indonésio, inglês, italiano, japonês, letão, lituano, malaio, norueguês, polonês, português, português, romeno, russo, sueco, sérvio, sérvio, tailandês, tcheco, turco, ucraniano, vietnamita, árabe - **Países disponíveis**: Albânia, Alemanha, Argentina, Argélia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Benin, Bielorrússia, Brasil, Brunei, Bulgária, Burquina Faso, Bélgica, Bósnia e Herzegovina e mais 100 ## Recursos - Acesso para Celular - Alerts/Escalation - Análise de sentimentos - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - CRM - Catalog Management - Coleta de dados de multicanal - Compartilhamento de tela - Controle e acesso remoto - Controles/permissões de acesso - Discussions/Forums - Edição de texto - Ferramentas de colaboração - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão da comunicação - Gestão de atribuições - Gestão de caixa de entrada - Gestão de call centers - Gestão de conteúdo - Gestão de experiência do cliente - Gestão de filas - Gestão de incidentes - Gestão de pesquisas/enquetes - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Gravação de chamadas - Histórico do cliente - Modelos personalizáveis - Monitoração de chamadas - Painel - Painel de atividades - Pesquisa de texto completo - Portal de autoatendimento - Questionários e feedback - Rastreamento de edição - Rastreamento de engajamento - Rastreamento de interações - Real-Time Monitoring - Relatórios e estatística - Roteamento de chamadas - Suporte do cliente - Vários idiomas ... e mais 22 recursos ## Integrações (78 no total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Constant Contact - CustomerGauge - Dropbox Business - Easy Insight - Five9 - FluentStream ... e mais 63 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) - [Sistemas de Gestão de Reclamações](https://www.capterra.com.br/directory/30674/complaint-management/software) - [Sistemas de Monitoramento de Problemas](https://www.capterra.com.br/directory/30675/issue-tracking/software) - [Sistemas de Service Desk](https://www.capterra.com.br/directory/31027/service-desk/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [Zoho Desk](https://www.capterra.com.br/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 3. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1782 reviews) 4. [Freshservice](https://www.capterra.com.br/software/132997/freshservice) — 4.5/5 (719 reviews) 5. [LiveChat](https://www.capterra.com.br/software/62194/livechat) — 4.6/5 (1723 reviews) ## Avaliações ### "About Freshdesk" — 5.0/5 > **Nitish** | *29 de janeiro de 2025* | Software | Taxa de recomendação: 10.0/10 > > **Vantagens**: Freshdesk is Easy to Use and it allows Automation \& Workflow Management. > > **Desvantagens**: In Freshdesk there is a limited customization. > > My overall experience with Freshdesk has been positive. The platform is user-friendly and offers great features like multi-channel support, automation, and a helpful knowledge base ----- ### "Very good ticketing platform for SMB" — 5.0/5 > **David** | *17 de abril de 2026* | Software | Taxa de recomendação: 10.0/10 > > **Vantagens**: It's generally an easy platform to navigate. The overall UI is clean, modern, and not too cluntered. The ability to build a "support portal" for your end users is a great additional feature. It also has a native asset management platform that integrates and sycns with Intune and JAMF. Native onboarding and offboarding services is good. The workflow automations is good as well. > > **Desvantagens**: Though there are a lot of features and functionalities, the customization is slightly limited. The overall UI is easy to navigate however fully configuring the tenant and everything does require a good of time and tweaking. And when you need to modify a field or something, it's not intuitive where the setting is exactly. There's just too many options at the admin page and can get confusing. Workflow builder is slightly limited in function as well. > > For the cost, FreshDesk is a great ticketing platform. Once fully configured it works well and the support portal you can build for your end users is a great feature to have. Their market place for integrations is pretty good as well with all the common/popular apps. There is a lack in what you can customize though (specifically with the support portal and workflow builders). ----- ### "Good Agent Experience, But Broken Integrations and Frustrating Support" — 3.0/5 > **Marjana** | *15 de maio de 2026* | Software | Taxa de recomendação: 4.0/10 > > **Vantagens**: Agent experience and knowledgebase article creation is intuitive. Standard workflows work well for smaller organizations. > > **Desvantagens**: Jira integration is broken. Analytics data captured does not allow us to fully understand service gaps when there are more complex workflows, like escalation to an external team. > > Customer Support takes too many responses to get to resolution and the service overall is not great. I get tired of having to repeat myself, go through scenarios that have nothing to do with my issue and having agents regurgitate Freddy AI solutions that don't resolve my issue (I am forced to talk to Freddy first after all, so what gives?) ----- ### "Efficient and User-Friendly Customer Support Solution" — 5.0/5 > **Mayank** | *17 de março de 2026* | Serviços de informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: Freshdesk stands out for its intuitive and user-friendly interface, which makes it easy for teams to get started without extensive training. The ticketing system is highly organised and efficient, allowing us to manage, prioritise, and resolve customer queries quickly. I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity. The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support performance. > > **Desvantagens**: While Freshdesk offers a wide range of features, some of the advanced functionalities can feel complex and take time to fully understand. The pricing can also become expensive as you scale and require access to higher-tier features. Additionally, the customisation options, although powerful, can sometimes feel limited without technical expertise. There are also occasional performance lags and delays in notifications, which can impact response times during high-volume periods. > > Overall, my experience with Freshdesk has been very positive. It has significantly streamlined our customer support operations by organizing tickets efficiently and improving response times. The platform is easy to navigate, and features like automation, collaboration tools, and reporting have helped increase team productivity. While there is a slight learning curve for some advanced features, the overall functionality and reliability make it a valuable tool for managing customer support and delivering a better customer experience. ----- ### "Freshdesk - A very capable ticketing solution" — 5.0/5 > **Jay** | *18 de maio de 2026* | Seguros | Taxa de recomendação: 8.0/10 > > **Vantagens**: Pros of Freshdesk: Freshdesk is very easy to set up \& use. They offer great \& friendly customer support. Top features used are canned responses, workflow automation, self-service, and a knowledge base portal. Analytics/Reports can track CSAT \& agent performance + resolution time. > > **Desvantagens**: Cons of Freshdesk: Expensive plans. Basic plans lack some crucial features, which means you have to buy a higher-priced plan. Occasional lags \& features are limited on the Mobile app. > > Freshdesk ticketing system has helped increase our team's productivity \& track customer support requests very efficiently, without any support requests being overlooked. The smart AI tools have assisted our agents with drafting emails, analysing customer sentiment, \& to summarize long ticket threads. The IntelliAssign auto-assignment feature helps manage ticket volumes by distributing tickets across agents. The Self Service feature has also lowered overall ticket volumes with instant customer response. ----- Página: 1 / 139\ Próximo: [Próxima página](https://www.capterra.com.br/software/124981/freshdesk?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/124981/freshdesk) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dados estruturados