---
description: Tudo sobre Freshdesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais!
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title: Freshdesk - Preço, avaliações e classificação - Capterra Brasil 2026
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# Freshdesk

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> O Freshdesk é um sistema de atendimento ao cliente fácil de usar que ajuda mais de 40 mil empresas em todo o mundo a criar experiências cinco estrelas para o cliente.
> 
> Conclusão: 3409 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**.

-----

## Resumo

### Quem usa o Freshdesk?

Pequenas, médias e grandes empresas em todo o mundo podem usar o Freshdesk para fornecer um atendimento ao cliente notável e de classe mundial.

## Estatísticas e notas

| Métrica | Classificação | Detalhes |
| **Geral** | **4.5/5** | 3409 Avaliações |
| Praticidade | 4.5/5 | Com base em avaliações gerais |
| Suporte ao cliente | 4.5/5 | Com base em avaliações gerais |
| Relação qualidade/preço | 4.4/5 | Com base em avaliações gerais |
| Recursos | 4.3/5 | Com base em avaliações gerais |
| Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Freshworks
- **Localização**: San Mateo, EUA
- **Fundada**: 2011

## Contexto comercial

- **Preço inicial**: US$ 19,00
- **Modelo de preços**:  (Versão gratuita disponível) (Teste grátis)
- **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, búlgaro, catalão, chinês, chinês tradicional, coreano, dinamarquês, eslovaco, esloveno, espanhol, estoniano, finlandês, francês, grego, hebraico, hindi, holandês, húngaro, indonésio, inglês, italiano, japonês, letão, lituano, malaio, norueguês, polonês, português, português, romeno, russo, sueco, sérvio, sérvio, tailandês, tcheco, turco, ucraniano, vietnamita, árabe
- **Países disponíveis**: Albânia, Alemanha, Argentina, Argélia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Benin, Bielorrússia, Brasil, Brunei, Bulgária, Burquina Faso, Bélgica, Bósnia e Herzegovina e mais 100

## Recursos

- Acesso para Celular
- Alerts/Escalation
- Análise de sentimentos
- Banco de dados do cliente
- Bate-papo ao vivo
- Bate-papo com o consumidor em tempo real
- Bate-papo em tempo real
- Bate-papo/Mensagens instantâneas
- CRM
- Catalog Management
- Coleta de dados de multicanal
- Compartilhamento de tela
- Controle e acesso remoto
- Controles/permissões de acesso
- Discussions/Forums
- Edição de texto
- Ferramentas de colaboração
- Formulários personalizáveis
- Gerenciamento de comentários
- Gerenciamento de e-mails
- Gestão da base de conhecimento
- Gestão da comunicação
- Gestão de atribuições
- Gestão de caixa de entrada
- Gestão de call centers
- Gestão de conteúdo
- Gestão de experiência do cliente
- Gestão de filas
- Gestão de incidentes
- Gestão de pesquisas/enquetes
- Gestão de tarefas
- Gestão do SLA (acordo do nível de serviço)
- Gestão do conhecimento
- Gravação de chamadas
- Histórico do cliente
- Modelos personalizáveis
- Monitoração de chamadas
- Painel
- Painel de atividades
- Pesquisa de texto completo
- Portal de autoatendimento
- Questionários e feedback
- Rastreamento de edição
- Rastreamento de engajamento
- Rastreamento de interações
- Real-Time Monitoring
- Relatórios e estatística
- Roteamento de chamadas
- Suporte do cliente
- Vários idiomas

... e mais 22 recursos

## Integrações (78 no total)

- Adobe Commerce
- Aircall
- Ameyo
- BigCommerce
- Box
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- Constant Contact
- CustomerGauge
- Dropbox Business
- Easy Insight
- Five9
- FluentStream

... e mais 63 integrações

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software)

## Categorias relacionadas

- [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software)
- [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software)
- [Sistemas de Gestão de Reclamações](https://www.capterra.com.br/directory/30674/complaint-management/software)
- [Sistemas de Monitoramento de Problemas](https://www.capterra.com.br/directory/30675/issue-tracking/software)
- [Sistemas de Service Desk](https://www.capterra.com.br/directory/31027/service-desk/software)

## Alternativas

1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [Zoho Desk](https://www.capterra.com.br/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
3. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Freshservice](https://www.capterra.com.br/software/132997/freshservice) — 4.5/5 (685 reviews)
5. [LiveChat](https://www.capterra.com.br/software/62194/livechat) — 4.6/5 (1715 reviews)

## Avaliações

### "About Freshdesk" — 5.0/5

> **Nitish** | *29 de janeiro de 2025* | Software | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Freshdesk is Easy to Use and it allows Automation \& Workflow Management.
> 
> **Desvantagens**: In Freshdesk there is a limited customization.
> 
> My overall experience with Freshdesk has been positive. The platform is user-friendly and offers great features like multi-channel support, automation, and a helpful knowledge base

-----

### "Efficient and User-Friendly Customer Support Solution" — 5.0/5

> **Mayank** | *17 de março de 2026* | Serviços de informação | Taxa de recomendação: 10.0/10
> 
> **Vantagens**: Freshdesk stands out for its intuitive and user-friendly interface, which makes it easy for teams to get started without extensive training. The ticketing system is highly organised and efficient, allowing us to manage, prioritise, and resolve customer queries quickly. I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity. The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support performance.
> 
> **Desvantagens**: While Freshdesk offers a wide range of features, some of the advanced functionalities can feel complex and take time to fully understand. The pricing can also become expensive as you scale and require access to higher-tier features. Additionally, the customisation options, although powerful, can sometimes feel limited without technical expertise. There are also occasional performance lags and delays in notifications, which can impact response times during high-volume periods.
> 
> Overall, my experience with Freshdesk has been very positive. It has significantly streamlined our customer support operations by organizing tickets efficiently and improving response times. The platform is easy to navigate, and features like automation, collaboration tools, and reporting have helped increase team productivity. While there is a slight learning curve for some advanced features, the overall functionality and reliability make it a valuable tool for managing customer support and delivering a better customer experience.

-----

### "Not so Freshdesk" — 3.0/5

> **Brian** | *15 de março de 2026* | Serviços e tecnologia da informação | Taxa de recomendação: 3.0/10
> 
> **Vantagens**: I liked the User Interface was easy on the eyes. The color scheme was not too harsh or rough to look at.
> 
> **Desvantagens**: The interaction with the program was complex at times. There were certain operations that could become difficult to keep track.
> 
> Most of the time service was unrelieable as the application kept on getting disconnected from service.

-----

### "Fantastic ticketing system" — 5.0/5

> **Riccardo** | *16 de março de 2026* | Automotivo | Taxa de recomendação: 9.0/10
> 
> **Vantagens**: Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations without overspending. Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to different business needs. Additionally, Freshdesk provides robust and well-documented APIs, which make it easy for developers to extend capabilities and build tailored solutions.
> 
> **Desvantagens**: While Freshdesk is a solid platform overall, its reporting features still feel somewhat limited, especially for teams that rely heavily on advanced analytics. Another drawback is the inability to set pauses within working hours, which can be inconvenient for support teams that operate with more complex schedules.

-----

### "Happy Fresdesking" — 4.0/5

> **Silvester** | *13 de março de 2026* | Saúde, bem-estar e condicionamento físico | Taxa de recomendação: 8.0/10
> 
> **Vantagens**: The best part about Freshdesk is that there is no size limit, that was one of the primary reason to go with Freshdesk also its features and ease of usage is like a cherry on the top.
> 
> **Desvantagens**: While Freshdesk covers most of the things however as per the needs of the client i think there should be options to make changes or to amend or add things.
> 
> The experience had been great however i would appreciate if there is a single person who is allocated to help me with my queries as everytime i get in touch with Freshdesk for any help, I get routed to a new person. 
Having one dedicated person will give that personal touch to your product.

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