--- description: Tudo sobre Freshdesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.com.br/software/124981/freshdesk Página: 1 / 140\ Próximo: [Próxima página](https://www.capterra.com.br/software/124981/freshdesk?page=2) > O Freshdesk é um sistema de atendimento ao cliente fácil de usar que ajuda mais de 40 mil empresas em todo o mundo a criar experiências cinco estrelas para o cliente. > > Conclusão: 3461 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Freshdesk? Pequenas, médias e grandes empresas em todo o mundo podem usar o Freshdesk para fornecer um atendimento ao cliente notável e de classe mundial. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 3461 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.5/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.4/5 | Com base em avaliações gerais | | Recursos | 4.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Localização**: San Mateo, EUA - **Fundada**: 2011 ## Contexto comercial - **Preço inicial**: US$ 19,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, catalão, chinês, chinês tradicional, coreano, dinamarquês, eslovaco, esloveno, espanhol, estoniano, finlandês, francês, grego, hebraico, hindi, holandês, húngaro, indonésio, inglês, italiano, japonês, letão, lituano, malaio, norueguês, polonês, português, português, romeno, russo, sueco, sérvio, sérvio, tailandês, tcheco, turco, ucraniano, vietnamita, árabe - **Países disponíveis**: Albânia, Alemanha, Argentina, Argélia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Benin, Bielorrússia, Brasil, Brunei, Bulgária, Burquina Faso, Bélgica, Bósnia e Herzegovina e mais 100 ## Recursos - Alertas/notificações - Alerts/Escalation - Análise de dados - Auditoria de problemas - Ações ativadas por eventos - Banco de dados do cliente - Bate-papo com o consumidor em tempo real - CRM - Catalog Management - Coleta de dados de multicanal - Compartilhamento de arquivos - Compartilhamento de tela - Comunicação multicanal - Discussions/Forums - Ferramentas de colaboração - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gestão da base de conhecimento - Gestão da comunicação - Gestão de ativos de TI - Gestão de atribuições - Gestão de caixa de entrada - Gestão de call centers - Gestão de conteúdo - Gestão de experiência do cliente - Gestão de filas - Gestão de incidentes - Gestão de problemas - Gravação de chamadas - Histórico do cliente - Macros e modelos de respostas - Modelos personalizáveis - Monitoração de chamadas - Painel de atividades - Pesquisa de texto completo - Portal de autoatendimento - Portal do cliente - Priorização - Rastreamento de edição - Rastreamento de engajamento - Rastreamento de interações - Real-Time Monitoring - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Roteamento de chamadas - Segmentação de clientes - Suporte do cliente - Vários idiomas ... e mais 22 recursos ## Integrações (78 no total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Coevera - Constant Contact - CustomerGauge - Dropbox - Easy Insight - Five9 ... e mais 63 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) - [Sistemas de Gestão de Reclamações](https://www.capterra.com.br/directory/30674/complaint-management/software) - [Sistemas de Monitoramento de Problemas](https://www.capterra.com.br/directory/30675/issue-tracking/software) - [Sistemas de Service Desk](https://www.capterra.com.br/directory/31027/service-desk/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4084 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.com.br/software/61368/salesforce) — 4.4/5 (18791 reviews) 3. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [LiveChat](https://www.capterra.com.br/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Zoho Desk](https://www.capterra.com.br/software/169505/zoho-desk) — 4.5/5 (2213 reviews) ## Avaliações ### "Easy-to-Use Help Desk Solution" — 4.0/5 > **Brennan** | *19 de setembro de 2025* | Seguros | Taxa de recomendação: 8.0/10 > > **Vantagens**: I really like how easy Freshdesk is to use. The layout makes it simple to manage tickets, and the automation features help cut down on repetitive tasks. It also connects well with other tools we use, which is a big plus. > > **Desvantagens**: Some of the settings can be a bit buried, and it took me a while to figure out how to customize certain workflows. Reporting features could also be more flexible. > > Freshdesk has been a solid help desk tool for our team. It’s easy to use, reliable, and has made managing support tickets much smoother. There are a few quirks, but overall, it’s been a positive experience. ----- ### "Easy to Use and Support Team That Actually Supports" — 4.0/5 > **CH L** | *25 de maio de 2026* | Gestão da educação | Taxa de recomendação: 8.0/10 > > **Vantagens**: What I liked most about Freshdesk is how easy and intuitive the platform is for daily ticket management. The UI is clean, so onboarding new agents is straightforward and the team can start working efficiently very quickly. I also really like the agent reporting features, which make it easy to track performance and monitor support quality. Another major positive is Freshdesk’s support team, they’ve been very responsive and genuinely helpful whenever we’ve faced issues or needed guidance. > > **Desvantagens**: One thing I’d like improved is how DSAT and CSAT are handled. If a user initially gives a DSAT and later converts it into a CSAT after further interaction, the original DSAT still remains, which can affect reporting accuracy. I’d also love a quicker option to add users to CC just by hovering over or selecting an email directly, since small workflow improvements like that save time. > > Overall, my experience with Freshdesk has been positive. I've used it for almost a year in a customer support role, and it has helped streamline daily workflows through its clean UI, reporting features, and support tools. The transition from Zendesk was fairly smooth, and I especially appreciated how responsive and helpful the Freshdesk support team has been whenever issues came up. One small thing I genuinely love is the positive affirmations that appear while pages load, it's a tiny touch, but it adds a nice, human feel during a busy workday. While there are a few areas that could be improved, particularly around feedback handling and workflow efficiencies, it has been a reliable platform overall. ----- ### "Good Agent Experience, But Broken Integrations and Frustrating Support" — 3.0/5 > **Marjana** | *15 de maio de 2026* | Software | Taxa de recomendação: 4.0/10 > > **Vantagens**: Agent experience and knowledgebase article creation is intuitive. Standard workflows work well for smaller organizations. > > **Desvantagens**: Jira integration is broken. Analytics data captured does not allow us to fully understand service gaps when there are more complex workflows, like escalation to an external team. > > Customer Support takes too many responses to get to resolution and the service overall is not great. I get tired of having to repeat myself, go through scenarios that have nothing to do with my issue and having agents regurgitate Freddy AI solutions that don't resolve my issue (I am forced to talk to Freddy first after all, so what gives?) ----- ### "Very good ticketing platform for SMB" — 5.0/5 > **David** | *17 de abril de 2026* | Software | Taxa de recomendação: 10.0/10 > > **Vantagens**: It's generally an easy platform to navigate. The overall UI is clean, modern, and not too cluntered. The ability to build a "support portal" for your end users is a great additional feature. It also has a native asset management platform that integrates and sycns with Intune and JAMF. Native onboarding and offboarding services is good. The workflow automations is good as well. > > **Desvantagens**: Though there are a lot of features and functionalities, the customization is slightly limited. The overall UI is easy to navigate however fully configuring the tenant and everything does require a good of time and tweaking. And when you need to modify a field or something, it's not intuitive where the setting is exactly. There's just too many options at the admin page and can get confusing. Workflow builder is slightly limited in function as well. > > For the cost, FreshDesk is a great ticketing platform. Once fully configured it works well and the support portal you can build for your end users is a great feature to have. Their market place for integrations is pretty good as well with all the common/popular apps. There is a lack in what you can customize though (specifically with the support portal and workflow builders). ----- ### "An essential and easy to manage cloud-based customer service omnichannel experience" — 5.0/5 > **Norm** | *25 de maio de 2026* | Automação industrial | Taxa de recomendação: 10.0/10 > > **Vantagens**: Freshdesk was easy to set up initially then we were able to increase functionality and grow over time to make it fit our needs even better > > **Desvantagens**: In our Enterprise plan the databases for the various aspects of omnichannel (Email / Ticketing, Phone, Chat) were desperate. I believe in current versions and our future update this will be rectified. > > With premium support on our package fresh desk has been with us every step of the way from our initial configuration and launch to our continuous growth in all directions. They help us provide better data-driven management decisions. All at a price point that is easy to justify. ----- Página: 1 / 140\ Próximo: [Próxima página](https://www.capterra.com.br/software/124981/freshdesk?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/124981/freshdesk) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dados estruturados