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Conheça Blackbaud Altru

Com Blackbaud Altru, você:
aumenta as vendas de ingressos com análise integrada que permite identificar tendências e comportamentos.
Proporciona uma experiência agradável e personalizada online e offline por meio de vendas em grupo, pré-vendas de eventos, descontos automatizados e muito mais.
Converta os compradores de ingressos em membros e doadores por meio de uma visão de 360 graus do comportamento do constituinte com coleta de dados consolidada e informações demográficas e de riqueza em camadas.
Economize tempo e esforço na gestão do programa.

Quem usa Blackbaud Altru?

O Blackbaud Altru atende a ONGs de admissão geral, como museus e museus infantis, zoológicos, aquários, jardins e centros de ciência.

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Avaliações do Blackbaud Altru

Pontuação média

Geral
4,0
Praticidade
3,5
Atendimento ao cliente
4,3
Recursos
3,7
Relação qualidade/preço
3,9

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
36%
4
41%
3
15%
2
3%
1
5%
Adam
Adam
Data Analyst, EUA
Usuário do LinkedIn Verificado
Museus e instituições, 51–200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Alternativas consideradas anteriormente:

A complete non-profit fundraising and ticketing tool

4,0 há 6 anos

Comentários: Initially, we saved tens of thousands of dollars migrating our POS, CRM, and online ticketing platforms to the single Altru platform. We've never regretted it. That was about seven years ago, and we're still happily using it. Altru generally does everything we want it to do. It's great for admissions and event ticketing but not a great tool for email marketing or running a gift shop, though it does send bulk emails and allows you to sell merchandise. If you have an email marketing tool or gift shop software, keep it.

Vantagens:

All our donor, patron, and visitor information is in one place, secure in the cloud. We rely on Altru to keep all our sales, donor, and member records together so we can see all the ways our constituents connect with us. This also makes reporting much easier, having all earned and contributed revenue recorded in one database. This also makes training easier, as there's only one system that many of our staff need to learn and interact with, everyone from ticket sellers to fundraisers. Finally, using one cloud-based system requires fewer administrators and no server hardware, streamlining staff and IT costs.

Desvantagens:

The financial and revenue setup can be intimidating, since there's a general ledger behind all the sales and revenue transactions. A general ledger must be set up, fiscal years created, transactions mapped, payment types created, payment methods created, etc. It can be daunting without a background in accounting or bookkeeping. You will need a trained financial professional to help oversee the financial configuration. Blackbaud will help you set this up initially, but you will need someone knowledgeable to oversee those parts.

Breanne
Database Administrator, EUA
Museus e instituições, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

That 360 Degree View

4,0 há 4 anos

Comentários: While there are several things that I would like to see improved in Altru, I still believe it is still the best product out there for non-seated venues that need a ticketing solution. Our reporting has gotten so much better because we *can* see what members, donors, volunteers, etc have done with our institution. I find the support and ongoing education webinars that Blackbaud offers to be lacking and they need to improve their discovery process.

Vantagens:

The absolute best part of Altru is that it offers a 360 degree view of our constituents. We can query on many different types of engagement with our institution to see who our donors are or how likely a member is to renew. For frontline staff, the user interface for ticketing is easy to use and very intuitive. Training staff is so much more pleasant with this software!

Desvantagens:

Group sales and group sales reporting are woefully underdeveloped (I will never understand why the entire group sales sales method was just left out of the Program Revenue report). Refunds and exchanges are also really terrible in the system. There is no room for human error and trying to offer customer service to our constituents often results in our institution looking bad because the system just won't let us help them in a timely/efficient manner.

Avaliador Verificado
Usuário do LinkedIn Verificado
Museus e instituições, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Altru by Blackbaud Review

3,0 há 6 anos

Comentários: I know a good amount how to deal with things on Altru, but if something comes up that you don't know, it's not always self-explanatory how to get done what you need to get done. Sometimes you have click on quite a series of things that you would never things to click on to make something happen. That being said, it doesn't seem to glitch often, which is nice. Again, having all the needed resources right there in one software is a helpful.

Vantagens:

I love the amount that you can do on Altru and that it can all be done in one place. Whether it's keeping our volunteers organized, scheduling tours, selling event tickets, etc., it can all be done right there in Altru.

Desvantagens:

There are multiple ways you can do everything. Rather than having one concise way to do each action, you have to search to find many not simple ways to do everything. Sometimes, screens look slightly different on different computers as well, even though they've all been updated. It's amazing how much you can do, but it would be so much easier if the methods used were more concise.

Stephanie
Sr. Manager, EUA
Captação de recursos, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great Solution for Fundraising Shops

4,0 há 3 meses

Comentários: I think it's a solid Blackbaud product that allows fundraisers to get the job done, but is a little behind the times.

Vantagens:

I think Blackbaud Altru is a very powerful database, and I love that it has a component to integrate memberships/ticketing information with fundraising donations.

Desvantagens:

There is a really high learning curve with this product, there are also many quirks to the system that don't allow for global changing.

Lisa
Altru Database Consultant, EUA
Museus e instituições, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Gotta have me some Altru

5,0 há 4 anos

Comentários: Once trained, employees are more likely to become more engaged with the product and will see the advantages of one CRM instead of bouncing from one CRM to another. Customers are happier when they don't have to wait. In fundraising, it is vital to be able to see what donors are also members or ticket buyers opening the door to the ask. Stewardship of donors is simplified with everything about the donor on the screen in front of you during a call or even on your phone on the way to a meeting. Many processes are automatic once set up correctly. And again, customer service and support are tremendous assets for Altru.

Vantagens:

Ability to have fundraising, ticketing, events, membership all in one CRM is amazing. It has increased employee production, made patrons and donors happier (less waiting, ease of use), increased fundraising ability by having the ability to see who hasn't donated yet attends/purchases abundantly and relationships between constituents. I absolutely LOVE this CRM and would only consider moving to another organization that uses the product! Training and support are amazing. Support is always available through knowledge base, community, videos and when really stumped, through online chat. And they CARE about helping you with find the answers you need.

Desvantagens:

No CRM is perfect. The canned reports aren't always easy to manipulate when downloaded while the queries can be difficult for those not using them on a regular basis. The prospect management is not as flexible (would like the ability for one person to handle all the fundraiser's management) and can be redundant in places. There are small glitches here and there, and the email ability from Altru is poor, but they are constantly listening to their customers to make needed improvements.

sandy
Director of Possibilities, EUA
Gestão de organizações sem fins lucrativos, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Review of Blackbaud Altru

1,0 há 4 anos

Comentários: frustrating

Vantagens:

At the time we selected it there was little else available on the market that did so much, especially of rarts organizations

Desvantagens:

Altru proved unruly to manage / non-intuitive / overly expensive, espoecially as new products came along, like Bloomerang

Vicky
Office Manager, EUA
Gestão de organizações sem fins lucrativos, 2–10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great Product

5,0 há 6 meses

Comentários: Love it, helps us keep track of all of our constituents. We love how we can keep track of events, like who attended and also able to check them in.

Vantagens:

Very powerful tool. It helps keep track of all donor files, events, groups. There is so much you can do. It pulls reports.

Desvantagens:

The courses with live teacher sometime take a while to do.

Sheena
Program Manager, EUA
Gestão de organizações sem fins lucrativos, 201–500 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Program Manager

5,0 há 4 meses

Vantagens:

Checking the budgets for each cost center

Desvantagens:

Sometimes, I get lost in different areas

Lisa
Lisa
Visitor Participation Coordinator, EUA
Usuário do LinkedIn Verificado
, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

My experience with Altru began about 2 years ago. It was easy to use and had many useful features.

4,0 há 7 anos

Comentários: Reporting and database management

Vantagens:

I really enjoy all the reporting and smart queries Altru can produce. It allows your job to be much easier and efficient. I also really am impressed and appreciate the customer support. Since I'm fairly new to Altru, I have a lot of questions. Knowing someone is there to assist means a lot to me.

Desvantagens:

Some of the features are great but at times you have to do 5 other steps in order for something to work. If there was a SOP for everything in Altru already created...I'd be in heaven.

William (Bill)
William (Bill)
CFO & Vice President of Business Affairs, EUA
Usuário do LinkedIn Verificado
, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

After 8 years we have found the promised land!

5,0 há 7 anos

Vantagens:

The support and the solution go hand in hand. We went "live" just over 12 months and we are learning more and more everyday on how we can leverage the solution. 100% integrated with our accounting. Blackbaud has setup a platform that is engaging and interactive for users to connect with others in the community as well as developers. The solution is improving and so are we.

Desvantagens:

Sometimes we find development improvements that seem critical to our organization to take longer then we would like. But we live in a day of instant gratification and once recognized we can be patient.

Glynis
School Outreach Manager, EUA
Museus e instituições, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

A big improvement over our legacy system

4,0 há 3 anos

Comentários: In my role, I primarily use Altru for scheduling programs, both onsite and offsite. We've had to develop creative solutions for complex scheduled programs like field trips and outreach visits, but more straightforward scheduled events were easy to implement. The ability to maintain a large database of individual constituents and organizations is very helpful for scheduling. Prior to implementing Altru, we used an in-house built legacy system that was impossible to maintain, and after the initial launch pains it has been a great improvement.

Vantagens:

Queries and exports are very helpful. The ability to maintain and manage a large database of constituents is an essential function for us. Blackbaud support and training materials are wonderful.

Desvantagens:

Altru is not intuitive to use, and was very intimidating for my team. There is one major flaw where you can too-easily delete an entire program with all of its events when you intend to only delete one event. This can be avoided by selling a ticket to any of the events, but happens sometime for us when a program is used to populate an internal calendar. Another flaw is that sales orders will sometimes glitch and get sent to "unresolved sales orders" with no notification, and unless checked regularly can be overlooked.

Avaliador Verificado
Usuário do LinkedIn Verificado
Gestão de organizações sem fins lucrativos, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Endless possibilities

5,0 há 4 anos

Comentários: Teaching tools are wonderful. Possibilities feel endless. I enjoy the continuous challenge to use the program in a new way.

Vantagens:

Ability to creatively use the data base to accomplish analysis, ticketing, membership, fundraising and interdepartmental cohesion!

Desvantagens:

This takes a long time to learn all the different features.

Avaliador Verificado
Usuário do LinkedIn Verificado
, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Wide-ranging data management software with improving support/training options.

4,0 há 7 anos

Vantagens:

Covers every aspect of museum data management, from fundraising to programs to events and more. Excellent customization of data queries to manage data and run reports. Offers many levels of depth, to serve both front-line staff and power users.

Desvantagens:

Little/no training and support offered until very recently. Limited customization of layout, view options, colors, and categories in constituent records. Sometimes requires many, many clicks to achieve simple goals/record changes/reports.

Avaliador Verificado
Usuário do LinkedIn Verificado
, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

An improvement over our previous system, but still needs some fine tuning

4,0 há 7 anos

Vantagens:

We now have the ability to get a true look at all the ways our constituents are interacting with our organization. Prior to implementation, our organization was very siloed, with each department using separate databases.

Desvantagens:

The product has a long way to go with the web forms and email functionality. It would be great to have usable metrics for online behavior.

Avaliador Verificado
Usuário do LinkedIn Verificado
Gestão de organizações sem fins lucrativos, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Definitely not a great took for volunteer management

2,0 há 6 anos

Vantagens:

From what I can see, this software looks like it could be a great tool for some applications. As I mean it is great for the money if you are looking to have a tool to maintain unlimited accounts, but that is really the only true good aspect of it.

Desvantagens:

I have head to use the software for volunteer management at several locations, and to be honest besides from keeping track of personal information the volunteer side is terrible. They trying to force you to buy they're really expensive side a volunteer management, but there are better programs out there for much cheaper. To give you an example, to run a report you literally have to go through 8 to 10 steps and hope it is what you're looking for. It is really not user friendly

Shannon
Director of Special Projects, EUA
Usou o software para: Não especificado
Fonte da avaliação

6 Reasons that Altru Rocks

4,0 há 10 anos

Comentários: The RISD Museum has been using Altru for almost 3 years. While some aspects of the product could use improvement specifically web forms, email analytics, and merchandise there are many ways that Altru rocks: 1. The conversion of our old data went very smoothly. The database experts at Blackbaud were extremely helpful and knowledgeable.
2. Second, Altru is very easy to use. Our Visitor Services staff was up and running at the front desk with only an introductory session and some in-person support that first week.
3. Altru tech support at Blackbaud has been more responsive and helpful than any other software company I've worked with. They understand my work, not just the software.
4. You don't have to be a database expert to become an expert at Altru. My team members have taken ownership of their data and processes. I love sitting in a meeting and having someone else say, "Did you know you can do this in Altru? Here's what I'm doing and I think it will work for you."
5. Blackbaud is actively trying to improve the product. I've personally been involved with discovery by development teams working on reporting/queries and security/access.
6. The Altru Community is very active and supportive. Often, I don't need an answer to how the software works. I know how to make the software work but sometimes there are multiple right ways to do something. So my question is more about best practices and how others are doing it. It's helpful to hear what has worked at similar organizations and what hasn't.
The bottom line is that there are pluses and minuses with any enterprise system. We evaluated six different systems before selecting Altru and chose based on what we thought would work best for our organization, our team members, and our business processes. As someone once told me, when you buy an enterprise system, you're not just buying software, you're also buying a business model. It turns out that Altru does, indeed, work well for the RISD Museum.

Chelsea
Database Manager, EUA
Museus e instituições, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Altru does it all!

5,0 há 6 anos

Comentários: I have been using Altru for about a year in a database management position. There were so many training resources available when I first started, and continued support from our account manager and chat support. There is an article for every problem I could run into. It has been a great experience learning how to use this database and implementing the use of awesome features that we weren't previously using!

Vantagens:

I love that my company doesn't have to have many different databases to perform various tasks. Altru allows us to have a complete 360 view of our organization and our customers. We use it for all of our CRM needs - ticketing, programs, special events, donors, memberships, revenue reporting, etc. The support available through the parent company Blackbaud is so helpful for working out the kinks, as well.

Desvantagens:

This software is very expensive. Especially since the primary organizations who use Altru are non-profits.

Avaliador Verificado
Usuário do LinkedIn Verificado
Museus e instituições, 51–200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Altru

5,0 há 6 anos

Comentários: Not a bad product. Please add a point of sake tool for gift shops!! Hey

Vantagens:

Easy to use database for non-profits. Great tool for data analysis.

Desvantagens:

I would like to see a built in capacity for point of sale. I currently have to use two services when I could just use one.

Sarah
Executive Director, EUA
Museus e instituições, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Only if you like to spend your money for nothing

1,0 há 5 anos

Comentários: Unfortunate. Don't expect support, or anyone to get back to you. If they do get back to you it's going to be a while. I hope it isn't importat.

Vantagens:

This software is expansive and is probably intuitive if you have an IT background.

Desvantagens:

This is a cumbersome and difficult software. If you have IT to work on this full time, or can commit to it for 40 hours a week it's probably great. Don't expect to get any significant support to make this operational. They will tell you to get your IT to do it. It's painful. Avoid.

Jasmin
Jasmin
Virtual Field Trip Teacher, EUA
Museus e instituições, 11–50 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Altru helps us keep appointments and track payments

3,0 há 7 anos

Comentários: It helps us keep everything straight. We are able to track multiple payment types for many different activities.

Vantagens:

Altru has a wonderful feature of copying appointments and holding them for you to reschedule. I love how there is a database of clients and you can easily search for them. Once selected it will automatically fill in all of the information.

Desvantagens:

It is not very user friendly for new users. If a mistake is made there isn't a way to undo it. Sometimes there are issues with payments when entered and you have to go in and delete the payment type and write it in yourself. I also don't like how when you check in a group it automatically submits their payment (box is checked automatically). If you don't remember to uncheck it there is no way to undo it.

Stella
Guest Services Manager, EUA
Museus e instituições, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

System is difficult to use

3,0 há 4 anos

Vantagens:

Blackbaud Altru has many types of uses, from POS to Donation center, the system has functions for every part of our staff in our museum, from Admissions to events and fundraising.

Desvantagens:

The system is extremely difficult to work with - the system is complicated to set up memberships, membership renewals, ticket sales, and unfortunately, doesn't work well with other systems since it was first created so long ago... There are manuals and courses to learn about the system, but they are very time consuming, taking 3 hours or more per course sometimes.

Dannielle
Database Manager, EUA
Gestão de organizações sem fins lucrativos, 201–500 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Altru - 360 Degree View of Your Constituents

4,0 há 8 anos

Comentários: What Altru does really well for arts & cultural organizations, that other CRMs do not have the ability to do, is create a holistic view of your constituents - ticket buyers, donors, event attendees, etc. Everything is in one database, and there is no need to deal with various imports and exports in order to view your data in one place. Some areas of the system lack flexibility and depth - web forms, ticketing - however Blackbaud releases new features on a very regular basis, so it's constantly improving.

Vantagens:

Brings together ticketing and fundraising/membership in one CRM Helpful Support available to chat online

Desvantagens:

More flexibility needed with web forms More flexibility needed with fundraising reporting Sales Orders are too rigid - need to be able to edit and add appeal codes

Dan
IT Manager, EUA
Belas Artes
Usou o software para: 6 a 12 meses
Fonte da avaliação
Fonte: SoftwareAdvice

Jack of all trades, master of none

3,5 há 9 anos

Vantagens:

It has allowed us to consolidate almost all of our operations into one database and get a more complete view of our patrons and donors! They are constantly updating it, which is good! And their support team is excellent.

Desvantagens:

Like my title suggests, you will most certainly find frustrating things about this product. The biggest letdown of this product is the merchandise module. Do not expect to be able to use it unless you run a very small gift shop. My larger frustration is that Blackbaud's teams didn't seem to communicate with each other or take lessons learned when building different products. Raiser's Edge is a leading product in the development world, Altru should have essentially been built around Raiser's Edge with the additional features needed for an Arts & Culture org, but instead they built an entirely different system with it's own quirks and issues and lacks functionality that Raiser's Edge has. As I understand it, though, Blackbaud is working hard to change this, as well as unify their product line, so this review may change soon enough!

Sharon
Business Manager/Staff Accountant
Belas Artes, 11–50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação
Fonte: SoftwareAdvice

Managing the Financial Side of the Museum

5,0 há 8 anos

Comentários: I came in Sept 2015. Altru and FE were here but not talking to each other. Neither had data you could use. With the help and assistance from the Blackbaud team I now have two databases that are functionally and talk to each other. Month end closing is a breeze. People are now trusting the reports being produced. I am looking forward to the upgrade to FE NXT which we will have soon.

Vantagens:

Ease our museum covered from admission fees, to Setting up events in the future, and school tours.

Desvantagens:

Set up for Summer camp needs to be addressed so that daily reports can be processed better than now.

Elizabeth
Assistant Manager of Visitor Services & Admissions, EUA
Usou o software para: Não especificado
Fonte da avaliação

We have had Altru for around a year now and overall I am very happy with its performance.

4,0 há 9 anos

Comentários: I love that Altru is constantly receiving updates and that the customer service team really does listen to feedback from the customers. I also think the customer service is wonderful and always available - which is great! I also really appreciate that the system is very intuitive. Once you get the basics down, you can pretty much figure it out - and if you cant, there are tons of resources to help you. I do wish the reporting was a little better and more concise. It seems like there are always 5 different reports that all pretty much do the same things, just in a slightly different way. It would be nice if some of these reports were combined and more filters were added so you could more easily customize one report for what you need and not have to look at three different reports to get the numbers required. I also wish that the system was a little quicker. There are some days where the system can bring our front of house line to a crawl because it is responding so slowly. It is not all the time, and it is not always a very very long wait - but even a 30 second lag time can seem like eternity to front of house staff & to guests. I also wish that we could customize some things to better fit our business specifically, and not always have to come up with work-arounds for little things. Overall I am very very happy with Altru and think it is an amazing system.