--- description: Tudo sobre PagerDuty: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PagerDuty - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Ferramentas de TI](/directory/10001/it-management/software) > [PagerDuty](/software/125693/pagerduty) # PagerDuty Canonical: https://www.capterra.com.br/software/125693/pagerduty Página: 1 / 10\ Próximo: [Próxima página](https://www.capterra.com.br/software/125693/pagerduty?page=2) > Software na nuvem que conecta pessoas, sistemas e dados em uma única visão para dar visibilidade e inteligência útil de todas as operações. > > Conclusão: 219 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o PagerDuty? Equipes de engenharia, equipes de suporte, administradores de sistemas, equipes do NOC em qualquer escala - de startups a empresas da Fortune 500. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 219 Avaliações | | Praticidade | 4.3/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.4/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais | | Recursos | 4.4/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: PagerDuty - **Localização**: San Francisco, EUA - **Fundada**: 2006 ## Contexto comercial - **Preço inicial**: US$ 10,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Japão, México, Reino Unido, Índia ## Recursos - Agendamento - Agendamento de manutenção - Agendamento de plantão - Agregação de dados - Alertas/notificações - Alerts/Escalation - Análise da causa raiz - Controles/permissões de acesso - Geração de relatórios de incidentes - Gerenciamento de armazenamento de dados - Gestão da base de conhecimento - Gestão de estoques - Gestão de incidentes - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Monitoramento de TI - Painel - Portal de autoatendimento - Real-Time Notifications - Registros de eventos - Relatórios de TI - Relatórios e estatística - Third-Party Integrations ## Integrações (42 no total) - Amazon EC2 - AppDynamics - BigPanda - Bitium - Circonus - Crashlytics - Datadog - Dynatrace - Freshservice - Front - Google Workspace - HaloPSA - Incapsula - Integrate.io - Jira ... e mais 27 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Ferramentas de TI](https://www.capterra.com.br/directory/10001/it-management/software) ## Categorias relacionadas - [Ferramentas de TI](https://www.capterra.com.br/directory/10001/it-management/software) - [Software de Gestão de Ativos de TI](https://www.capterra.com.br/directory/30077/it-asset-management/software) - [Software de Gestão de Registro de Eventos](https://www.capterra.com.br/directory/30856/log-management/software) - [Programas de Monitoramento de Sites](https://www.capterra.com.br/directory/10021/website-monitoring/software) - [Software de Gestão de Servidores](https://www.capterra.com.br/directory/10019/server-management/software) ## Alternativas 1. 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[JIRA Service Management](https://www.capterra.com.br/software/138769/jira-service-management) — 4.5/5 (763 reviews) ## Avaliações ### "Ensure High availability of your product to the end user by integrating it with PagerDuty" — 4.0/5 > **Monish** | *27 de abril de 2020* | Software | Taxa de recomendação: 8.0/10 > > **Vantagens**: PagerDuty is used to send alert notifications to developer, We can use it in a way that when ever failure occurs notify the developer who is scheduled to be on-call, Even a customer escalation to a email can trigger a pagerDuty notification alert, when the receiver email ID is subscribed with PagerDuty, PagerDuty has escalation policies , in which multiple users can be in different level, if level 1 failed to resolve the issue, the level 2 dev gets a alert etc .. and the dev's can be scheduled to rotate there levels in fixed time intervals, like weekly bases, It Dose a good job of maintaining the issue states \& the alerted issue has different lifecycle such as triggered, acknowledged , resolved, snoozed, It maintains analytical dashboards on dev's which shows the responsiveness of the developer , like how many issues they have resolved and what is the average resolution time or have they escalated it etc .. it maintains history of alerts, it has good customer support, the resolution note's can also be added against the alert, We can configure the alerts as Low and High Urgency , based on which we can have different type of notifications, types of notifications are phone call, message, email, push notification in pd app etc ... pagerDuty deduplicates the alerts with same message, if a incident is in open state and if same incident occurs again and again , it will not be raised. > > **Desvantagens**: Sometimes when i resolve the alert on web, i still get a call on phone, If the incident was resigned by the developer to a other user who is not in the escalation policy and if he did not answer the alert the escalation chain stops, instead it should be thrown back to older escalation policy from ware it begun > > PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it. ----- ### "Pageduty as a on call user" — 4.0/5 > **Avaliador Verificado** | *25 de setembro de 2025* | Saúde, bem-estar e condicionamento físico | Taxa de recomendação: 6.0/10 > > **Vantagens**: Very simple ui, any one can set up for their team easiely. Straightforward notifications with links to i iceents which i appreciate at 3 am > > **Desvantagens**: It was cost prohibitive for our team and really only solve one problem, incident notifications and on calls. It doesnt monitor any hardware or applications > > Good but we found a cheaper product that could do more with. It works for basic scheduling and notifying of ojtages ----- ### "Fine. Not great." — 3.0/5 > **Ally** | *5 de julho de 2025* | Serviços financeiros | Taxa de recomendação: 5.0/10 > > **Vantagens**: It makes alerting for my team fast. I love that it has unique push notifications that I can set on my phone to get through my do not disturb at night. > > **Desvantagens**: Its user experience is confusing. It took me an hour to figure out how to remove someone from an escalation policy because I couldn’t delete him from the team because he was on an escalation policy\! It was maddening. We eventually figured it out. > > Generally, people stay away because the UI is so confusing and doesn’t seem to be regularly updated. I think it’s the same since I started using it 10 years ago. There are some other alternatives that seem interesting these days, like FireHydrant’s Signals, that might replace them in the market just due to them keeping up today with the newest incident response patterns. ----- ### "Great Alerting Tool" — 5.0/5 > **Avaliador Verificado** | *9 de janeiro de 2026* | Construção | Taxa de recomendação: 10.0/10 > > **Vantagens**: PagerDuty was easy to set up and use. It is great to alert us when critical services are needing attention. > > **Desvantagens**: Nothing comes to mind. They have great tools, are easy to use, and are crucial for almost any IT team I would argue. > > It has been a positive experience. It is a good product and service, and it has helped us out quite a bit. ----- ### "PagerDuty will alert your team to issues" — 5.0/5 > **Avaliador Verificado** | *3 de agosto de 2025* | Serviços de informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: PagerDuty makes being on call simple. PagerDuty also is very communicative and will NOT let you forget when you are needed. > > **Desvantagens**: Sometimes I feel like the default page setting... call + text + notification is overkill. But this can easily be changed in the settings. > > I have administered PagerDuty since 2017 and been a user since 2021. Administration is easy and responding to pages is also easy. ----- Página: 1 / 10\ Próximo: [Próxima página](https://www.capterra.com.br/software/125693/pagerduty?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/125693/pagerduty) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados