Olark

by Olark

4.5 / 5 353 reviews
Olark

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Who Uses This Software?

Olark Live Chat is ideal for small- to mid-sized businesses in a wide range of markets, including retail, eCommerce, SaaS, education, and more.

Average Ratings

353 reviews
  • Overall 4.5 / 5
  • Ease of Use 5 / 5
  • Customer Service 4.5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price $17/month
  • Pricing Details Plans start at $17 per user per month. Annual price is $15 per user.
  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • Olark
  • http://www.olark.com/
  • Founded 2009

About Olark

Olark Live Chat is the easiest way to start talking to the customers who are browsing your website. Add an Olark chat widget to your site and start helping more customers and closing more sales. Olark integrates with a number of CRM, eCommerce and Help Desk platforms to provide you with robust data and powerful customer insights.

Olark Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Olark Most Helpful Reviews

Easy to use support solution.

Translate with Google Reviewed on 7/10/2018
Ifeoma O.
Developer
1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: asdf
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Olark is amongt the simplest helpdesk applications to try. It is intuitive and has a very short learning curve for new support staffs I have introduced to Olark.
Olark has got an array of smart features , which helps the conversion rate on our website and also helps the sales team better improve the quality of customer service offered to customers and clients.
I like the searchable transcript feature , which ensures every conversation between sales agents and web. visitors are saved in the cloud. Thereby allowing anyone on the sales team to search through the chat transcripts either for analysis purposes or to follow up on previous conversations. It has an efficient mobile approach ,which has ensures users who communicate with the website team via mobile phones, have a quality experience just as someone communicating via pc or tablet.

Cons: Olark automatically closes open chat conversations if agents have not responded in over five minute. I wouldn't know why this was introduced ,however it does not do the sales team any good.

Olark is a very reliable and easy to use platform with limitations

Translate with Google Reviewed on 11/13/2018
Perry E.
Operations Manager
E-Learning, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: asdf
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: 8 out of ten, with the two points really just all about limitations from an "AI" or Automated Response stand point of view and the inability to send graphics.

Pros: Olark has been our chat platform for three plus years and has proven itself to be a time saver, a great sales tool, and it has been an easy resource for our existing clients and CS Agents to utilize. Their ";" shortcuts are the easiest tools to use on many platforms we have tried. Aside from a few short outages, they are extremely reliable and their support team is responsive and very helpful.

Cons: The limitations of Olark include the lack of ability to share graphics with our clients. We can receive images from them, but not being able to respond has been a severe limitation on our staff as we have to switch to email in order to send graphics. Their Screen Share option is nice, but with new contacts, this is a hard proposition to sell on letting a new company "take control" of your PC. If Olark allowed us to send graphics, screen caps, images, it would be the perfect platform as my team loves the ease of use and friendly tools.

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