17 anos ajudando empresas
a escolher o melhor software
Urgent
Conheça Urgent
O eMaintenance+ controla todos os trabalhos de rotina que normalmente são gerenciados por um help desk, distribuindo 70% dos trabalhos automaticamente. Ele gerencia e mede a manutenção reativa, o desempenho do fornecedor, o tempo de inatividade dos equipamentos, a manutenção programada, os estoques de ativos e os incidentes de saúde e segurança. O eMaintenance+ fornece uma visão unificada de toda as operações de manutenção e coleta dados em tempo real para obter referências e insights precisos sobre o desempenho da manutenção.
Quem usa Urgent?
Organizações de comércio varejista, lazer, hotelaria e saúde com mais de cem unidades e várias marcas. Empresas que requerem manutenção reativa ou programada para garantir operações lucrativas.
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Urgent
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Avaliações do Urgent
Great experience, very user friendly and ensures you can manage your assets efficient
Vantagens:
The software is very user friendly, easy to use and the flexibility to adapt to different workflows and processes makes the software very valuable as you don´t need a lot of development if you find new more efficient and optimized ways of working. Furthermore it allows you to manage your assets in a lean and efficient way and reducing the manual input to a minimum but gives you a good overview to action any pain points or poor performance.
Desvantagens:
Still some development needed on the app, but it is coming on-going and Urgent Technology is working on a road map for future developments that I find very professional.
Alternativas consideradas anteriormente:
Overall Performance
Comentários: Maintenance of Petrol Stations (1700)
Vantagens:
Performance Lay-out Export to Excel....
Desvantagens:
Interface with financial process limited possibility to create BI reports Sharing of reporting
Somewhat tedious in moving around which will get better once familiar.
Comentários: Unknown
Vantagens:
Auto generated info enter pre-launch helps a lot. It allows user to enter tickets without review first. Invoicing appears to be better although still some missing components that should be included.
Desvantagens:
Some missing components that were in old system. Moving around the system seems to take some added clicks of the mouse. Need a widget to tell you when ticket was NOT sent to a contractor.
Easy to use platform
Comentários: Overall the experience is positive. I frequently take suggestions from contractors and pass this onto support. The support team are helpful and strive to provide a quality service. Development can take time and more often than not, there is a wait involved to see improvements implemented into the system. There is the ability to fast track this as a chargeable item.
Vantagens:
Developers are open to suggestions on ways to improve the software. Implementation can either be free of charge if it benefits the system, or chargeable depending on its ranking score. The platform is relatively straight forward to use and you ca easily extract data out in excel to analyse.
Desvantagens:
Bugs can impact day to day use but end to end testing could alleviate these issues. Updates to fix bugs can occur during out of schedule or scheduled (quarterly) release. My preference would be to push updates out of schedule to reduce business impact.
CMMS -
Comentários: The experience is great the team are very approachable and will endeavour to resolve any issue as quickly as possible.
Vantagens:
The visibility of work orders and ability to hold service providers accountable. It has enabled better budget management driving efficiencies for our operations.
Desvantagens:
The fact that some of the development pieces take too long, there are some business critical ideas coming from the users which will benefit a lot of clients that could be turned around quicker.
