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Infobip
Conheça Infobip
A Infobip é líder global em comunicação omnichannel, ajudando as marcas a criar relacionamentos significativos com seus clientes, em escala.
A plataforma de comunicações fornece uma ampla gama de soluções, canais de mensagens e ferramentas para engajamento com o cliente, segurança, autenticação, suporte e retenção avançados.
Quem usa Infobip?
De bancos a finanças, tecnologia e seguros, de promoção a retenção e marcas sob demanda, construa relacionamentos de longo prazo com os clientes, entregue mensagens e atenda às demandas e expectativas dos clientes.
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Infobip
Avaliações do Infobip

Infobip
Comentários: De forma geral, é um ótimo sistema e tem atendido as demandas que preciso.
Vantagens:
Tem uma plataforma de fácil compreensão, o que ajuda no seu manuseio e para ensinar novos funcionários a usar. Geralmente, nos da a resposta exata do problema, além de possuir um site de suporte a erros, onde podemos consultar e verificar as informações referente a cada código de erros. A opção de relatório é muito importante para o dia a dia, ajuda a detalhar ainda mais as informações que temos no sistema.
Desvantagens:
Em alguns casos ele emite uma informação de erro com a descrição diferente do que tem disponível no site de erros, isso acaba gerando um pouco de confusão de na hora de mapear o problema.
Resposta do Infobip
há 3 anos
Thank you for the review, Andre! We will make sure to forward the feedback to our team.

Best platform for Email and SMS delivery
Comentários: My overall experience with Infobip is very good. I'll recommend this to everyone.
Vantagens:
The best thing about Infobip is its customer support and service. They help in integration and other required process. The UI is very good and it provides clear reporting and billing. We regularly use this for SMS, Email marketing campaigns. Also, we recently integrated WhatsApp feature.
Desvantagens:
Nothing specific to call out in this section. Would love to have offers for old customers like us.
extraordinary product
Vantagens:
it's availlable in a lot of countries where we have our product.
Desvantagens:
very big company, sometimes it forgets about the customers
Complete Platform
Comentários:
So far quite smooth.
No complaints is a good thing meaning it is stable. :)
Vantagens:
Complete suite of email, sms, push notification features.
Desvantagens:
Cost slightly high. Huge corporations can bring cost down but they need a dev team.
Resposta do Infobip
há 4 anos
Thank you for the review!
Easy to use, once you get a hang of it
Comentários: Infobip provides a holistic package to reach out to different channels using organization-specific business rules that can be customized. That's a big plus point. Personally, having access to our Account Manager [SENSITIVE CONTENT HIDDEN] who is dedicated to supporting our business throughout is a wonderful experience. I am also grateful to [SENSITIVE CONTENT HIDDEN] for her top of the class product knowledge and patience as I went through the process of understanding how the system works in the shortest time possible.
Vantagens:
Infobip works like most CRMs out there but with a better visual. It is easy to use once you get a hang of it.
Desvantagens:
I think the way the functions are called are just different from the rest its peers. Even with experience working with different platforms, I find the naming convention of the functions hard to memorize. Infobip uses PEOPLE, SEGMENTS, TAGS, MOMENTS, COMMUNICATION, BROADCAST, FLOW. I wish they're just simply called Contacts, List, Tags, Campaigns. Even if I use the system multiple times a day, I still am not used to how the functions are called. I actually have a sticky note to identify PEOPLE = CONTACTS, SEGMENTS = LIST, TAGS = LIST etc. That's how tough it is.
Resposta do Infobip
há 4 anos
Thank you for the review!

Quite good with SMS marketing
Vantagens:
Infobip is a must have software for a SMS marketing campaign. It can handle thousand of contact list easily.
Desvantagens:
The cost is the main thing that we are very careful while using this software and i believe it is more suitable for medium or large organization.
Resposta do Infobip
há 3 anos
Thank you for the review, Ahmad Iduzan! We're glad our solution has helped boost your business.
Outstanding Sms Marketing Platform
Comentários: It's a great tool for marketing purposes, but they should improve on the response time on issues raised
Vantagens:
Currently using this platform for marketing SMS and push notification features for our core banking system.
Desvantagens:
The platform only delivers SMS to Safaricom subscribers. The support team takes a long to respond to the issue raised.
Resposta do Infobip
há 4 anos
Thank you, Eva! We will forward your feedback to our experts.
Easy to use product
Comentários: Very comprehensive but easy to use portal.
Vantagens:
Currently only using the sms feature which is super easy to use
Desvantagens:
The top up function would be great if could be integrated with a payment gateway to support credit card or debit card top up
Resposta do Infobip
há 4 anos
Hi Cristopher, thank you for taking the time to leave a review!
User experience
Comentários: So far so good
Vantagens:
Easy to implement n use One central location to manage message
Desvantagens:
Is good Pricing structure can be more friendly
Resposta do Infobip
há 4 anos
Thank your for taking your time to write a review! We're glad to hear you're enjoying our solution and find it easy to implement and use.
Infobip
Comentários: VERY GOOD IT INFRASTRUCTURE
Vantagens:
Good API System. I Easy to use and have admin panel to monitor status
Desvantagens:
NOTHING much. THE IT infrastructure is very good
Resposta do Infobip
há 4 anos
Thank you for your review, we're glad to hear you like our customer support!
Fast and effective interaction with customers
Vantagens:
Allows communicating with customers across multiple channels, good for the customer data collecting and analysis, provides granular reports.
Desvantagens:
I wish the price would be lower, the rest is perfect.
Resposta do Infobip
há 4 anos
Thanks for the review! We'll forward your feedback to our experts. :)
Alternativas consideradas anteriormente:
Plataforma de comunicaciones muy completa
Comentários: En nuestro caso, necesitabamos conseguir la forma de comunicarnos a Whatsapp desde un sistema de asistente virtual (chatbot) que habíamos desarrollado en nuestra empresa. Entre las innumerables opciones que encontramos, apareció Infobip que nos proporcionó uno de los canales de comunicaciones más completos de todos los que estudimos analizando. Lamentablemente, por cuestiones de precios terminamos cambiándolo por otra plataforma no tan costosa.
Vantagens:
Cuenta con un amplio abanico de canales de comunicaciones implementados. Dispone de una documentación bien detallada que facilita el aprendizaje y la interacción con la plataforma.
Desvantagens:
A pesar de contar con una buena documentación, es necesario contar con una gran cantidad de tiempo para poder aprender cómo interactuar con las diferentes APIs con las que cuenta la herramienta.
an outstsanding platefrom
Vantagens:
the product is easy to use helpful,supported
Desvantagens:
everything is good i dont think if there is any thing missing
Resposta do Infobip
há 4 anos
Thank you for the review! We are glad you're finding our solutions helpful.
Good Choice
Comentários: recommended for start ups and large companies , it is one of the most professional systems that is used
Vantagens:
the system stability customer support technical support futures
Desvantagens:
there is some limitation in data extraction
Resposta do Infobip
há 5 anos
Thank you for your review!