Mojo Helpdesk

Mojo Helpdesk

da Metadot

Quem usa o Mojo Helpdesk?

Helpdesk managers and system administrators who need helpdesk & ticket tracking software to manage internal support requests and customer support requests.

Conheça o Mojo Helpdesk

Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more. Here are 5 reasons to get started with Mojo Helpdesk today. 1) Feel the comfort of ticket tracking right from your inbox. 2) Built-in reports to measure and improve customer satisfaction, response time, and more. 3) Keep storage needs to a minimum, ticket histories stored in the cloud. 4) Self-service tool guarantees 50% fewer help desk ticket. 5) Free 30-day trial on any plan!

Detalhes do Mojo Helpdesk

Metadot

http://www.mojohelpdesk.com

Fundada em 2006

Preço do Mojo Helpdesk

O Mojo Helpdesk possui uma versão gratuita e oferece versão de teste grátis. Versão paga do Mojo Helpdesk a partir de US$ 29,00/mês.

Preço inicial

US$ 29,00/mês

Detalhes de preços

Three three paid tiers ($29, $99, $399)

Versão gratuita

Sim

Teste Grátis

Sim

Implantação

Nuvem, SaaS, web

Formação

Ao vivo online

Webinars

Documentos

Assistência

24 horas por dia (representante ao vivo)

Horário comercial

Online

Recursos do Mojo Helpdesk

Sistemas de Help Desk
Alertas/transferência
Armazenamento de documentos
Bate-papo em tempo real
Comunicação multicanal
Gestão da base de conhecimento
Gestão de ativos de TI
Gestão de tíquetes
Gestão do SLA (acordo do nível de serviço)
Imagem de marca personalizável
Integração de e-mail
Portal de autoatendimento
Rastreamento de interações
Roteamento automático
Supervisão de rede

Avaliações do Mojo Helpdesk

Exibindo 5 de 67 avaliações

Geral
4,5/5
Praticidade
4,4/5
Atendimento ao cliente
4,5/5
Recursos
4,2/5
Relação qualidade/preço
4,7/5
Dennis C.
Library/Media Tech, IT Support Tech
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 11/12/2017

"Handy, easy to use, economical, integrated Google support"

Comentários: Workload accountability, job ticket queue management

Vantagens: Easy to use (frontend & backend)
Multi-platform app support
Customized ticket forms, as many as you want
Handy knowledgebase portal supports FAQs, links, videos :-)
Some FAQ type formatting options
Knowledgebase content can be turned on/off for testing

Desvantagens: Cannot copy or duplicate forms (for tweaking/repurposing)
Severely-limited appearance/branding options
A separate (printable) FAQ article Markdown Preview "cheat sheet" would be nice

  • Fonte da avaliação 
  • Avaliado em 11/12/2017
Alexandra M.
IS Business Mgr
Usou o software por: Mais de dois anos
  • Classificação geral
    4/5
  • Praticidade
    4/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 11/12/2017

"Mojo is great. We currently have 4 Mojo forms, IS, AV, Ops, and a Web help desk, its easy so easy t"

Vantagens: Accessibility. I love that I can access this help desk from my phone and reply back to the users right away. Our previous help desk didn't have that feature. Canned responses are so nice to have, we continually have repeat tickets and typing out the same message each time is so time-consuming and annoying.

Desvantagens: Last month we were receiving spam requests which come in on a daily basis. We enabled "confirmation required" setting for new users in MojoHelp Desk - for now.
We tried to block the email addresses by suspending spam users, but that list just keeps populating with new spam users.
Hoping these keeps spammers out for now.
Also, regarding the report tool, its limited to a certain timeframe, it would be nice if I could pull a group of tickets from 2 years ago.
We currently have 4 mojo help desks here at LACMA it would be nice if we could get better pricing for all the forms. We were thinking of adding an additional form but price deterred the department from buying.

  • Fonte da avaliação 
  • Avaliado em 11/12/2017
Didzis D.
CSP Delivery Lead
Serviços e tecnologia da informação, 51-200 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    3/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    2/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    7/10
  • Fonte da avaliação 
  • Avaliado em 12/12/2017

"Helpdesk works quite well though there are couple of limitations that really should not be."

Vantagens: Simple and easy to use.
Having minimum number of characters for Pros goes against simple and easy

Desvantagens: There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.

Resposta dos fornecedores

por Metadot em 07/10/2019

Thank you for your review.

  • Fonte da avaliação 
  • Avaliado em 12/12/2017
Russ S.
Manager Master Data
Bens de consumo, 5.001-10.000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 12/12/2017

"The application has been very reliable and easy to deploy across an organization. "

Comentários: Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks.

Vantagens: The ability to use forms to collect detail on support issues. Particularly info to drive metrics for continuous improvement efforts.

Desvantagens: Functionality to prevent users from creating duplicate tickets. Duplicate tickets can impact metric reporting if not managed correctly.

Resposta dos fornecedores

por Metadot em 07/10/2019

Thanks for your review.

We are working hard to make Mojo a better product.

  • Fonte da avaliação 
  • Avaliado em 12/12/2017
Samuel S.
IT Technician
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    Não avaliado
  • Fonte da avaliação 
  • Avaliado em 13/03/2018

"Easy to use ticketing system."

Vantagens: I like how much customization there is without sacrifice to functionality. There are a lot of options when it comes to creating specific tickets for certain IT related jobs, such as a password reset template or a chromebook profile change.

Desvantagens: With all of its customization, it is easy to go crazy on modifications to the point where people do not know how to maneuver through the website anymore. It's a positive as much as it is a negative.

Resposta dos fornecedores

por Metadot em 07/10/2019

Thanks for your review.

We are happy to hear you like our customization functionality.

  • Fonte da avaliação 
  • Avaliado em 13/03/2018