15 anos ajudando empresas brasileiras
a escolherem o melhor software
Mojo Helpdesk
Conheça Mojo Helpdesk
O Mojo Helpdesk é um aplicativo de suporte técnico simples para atendimento ao cliente, solicitações de TI, solicitações de manutenção e muito mais. Aqui estão 5 razões para começar a usar o Mojo Helpdesk hoje mesmo: 1) Sinta o conforto do rastreamento de tíquetes diretamente da caixa de entrada. 2) Geração de relatórios incorporada para medir e melhorar a satisfação do cliente, o tempo de resposta e muito mais. 3) Mantenha as necessidades de armazenamento no nível mais baixo, com os históricos de tíquetes armazenados na nuvem. 4) A ferramenta de autoatendimento garante 50% menos tíquetes de suporte técnico. 5) Avaliação gratuita de 30 dias em qualquer plano!
Quem usa Mojo Helpdesk?
Gerentes de suporte técnico e administradores de sistema que precisam de um software de rastreamento de tíquetes e suporte técnico para gerenciar solicitações de suporte interno e de suporte ao cliente.
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Avaliações do Mojo Helpdesk
Wonderful features
Does what a ticket system is supposed to do and is easy to use
Vantagens:
Ease of use. Connects to our G Suite apps for easy finding by users. Email replies also get added to the ticket stream
Desvantagens:
It can be difficult to filter for information at times. Also, the dashboard information only works for 30 days at a time so trying to get numbers for a 3 month period has to be done a month at a time
Resposta do Metadot
há 4 anos
Thank you for your review.
Alternativas consideradas anteriormente:
Easy to use
Comentários: Overall it has been very easy to set up, use and onboarding everyone. Great value for money.
Vantagens:
Onboarding was a breeze for internal agents and our clients. Also, we were able to contact support and connect with them to share our issues. They addressed one of the problems in their very next release update which was impressive.
Desvantagens:
Reporting could be better. Limited out-of-the-box reports. For anything additional, you have to revert to data export.
Helpdesk works quite well though there are couple of limitations that really should not be.
Vantagens:
Simple and easy to use. Having minimum number of characters for Pros goes against simple and easy
Desvantagens:
There are certain limitations which does not make sense and there are no workarounds and support is helpful as most of the times answer is the fix/feature will be delivered sometime in future. I've been using Helpdesk for 1,5years and requests raised 1year back, has not been addressed.
Resposta do Metadot
há 4 anos
Thank you for your review.
The application has been very reliable and easy to deploy across an organization.
Comentários: Ease of adoption/acceptance by the user community. Transformed departmental workload from individual e-mail requests to departmental requests. By providing workload transparency at a department level the support model improved overall customer support. Minimized requests from falling through the cracks.
Vantagens:
The ability to use forms to collect detail on support issues. Particularly info to drive metrics for continuous improvement efforts.
Desvantagens:
Functionality to prevent users from creating duplicate tickets. Duplicate tickets can impact metric reporting if not managed correctly.
Resposta do Metadot
há 4 anos
Thanks for your review. We are working hard to make Mojo a better product.
Handy, easy to use, economical, integrated Google support
Comentários: Workload accountability, job ticket queue management
Vantagens:
Easy to use (frontend & backend) Multi-platform app support Customized ticket forms, as many as you want Handy knowledgebase portal supports FAQs, links, videos :-) Some FAQ type formatting options Knowledgebase content can be turned on/off for testing
Desvantagens:
Cannot copy or duplicate forms (for tweaking/repurposing) Severely-limited appearance/branding options A separate (printable) FAQ article Markdown Preview "cheat sheet" would be nice
