Muni-Link

da Link Computer Corporation

Quem usa o Muni-Link?

Municípios, cidades, municipalidades, serviços públicos privados e autoridades que faturam clientes por serviços públicos

Conheça o Muni-Link

Diminua o tempo gasto em faturamento pela METADE. Construído para organizações de médio a grande porte, mas adequado para as menores também. O portal do cliente significa menos chamadas recebidas e visitas no balcão. O fato de ser baseado na nuvem significa que não há nenhum hardware ou software para comprar, as informações podem ser acessadas sem interrupção SEM TEMPO DE INATIVIDADE ou atualizações de software caras, apenas preços mensais baixos com tudo incluído. O produto se integra a softwares de contabilidade, medição e sistema de informação geográfica (GIS). Gestão de águas pluviais, ordens de serviço e centenas de relatórios integrados. Veja uma demonstração.

Muni-Link - Informação

Link Computer Corporation

http://muni-link.com

Fundada em 1980

Muni-Link - Preços

O Muni-Link não possui versão gratuita nem versão de teste grátis.

Versão gratuita

Não

Teste Grátis

Não

Implantação

Instalado - Mac

Nuvem, SaaS, web

Instalado - Windows

Celular - iOS nativo

Celular - Android nativo

Formação

Pessoalmente

Ao vivo online

Webinars

Documentos

Assistência

Horário comercial

Online

Recursos do Muni-Link

Software de Faturamento de Serviços Públicos
Cabo
Cobrança baseada no uso
Cobrança e faturamento
Cobrança sem contador
Eletricidade
Gestão de chamadas de atendimento
Gestão de clientes
Gestão de coletas
Gestão de contadores
Gestão de contas
Gestão de pedidos de trabalho
Gestão de taxas
Gás natural
Lixo
Mudanças
Processamento de multas e limites
Processamento de pagamento online
Processamento de pagamentos ACH
Água

Muni-Link - Avaliações

Exibindo 5 de 60 avaliações

Geral
4,7/5
Praticidade
4,7/5
Atendimento ao cliente
4,9/5
Recursos
4,6/5
Relação qualidade/preço
4,6/5
Jr R.
Supervisor
Manutenção predial, 2-10 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 22/03/2019

"Fixed a major headache"

Comentários: Muni link has increased our revenues by us seeing the other software wasnt billing our tarriff correctly. We have added thier web presence and awaiting them to go live with thier inventory software.

Vantagens: We started off having another town doing our billing using a software that is complicated and as basic as you can get. We had issues with the other town and thier software costing us money so we decided to do our own billing. We met with several companies and munilink was the best due to the price, not needing an expensive hardware setup, and the amount of features built into the software. During the transition we was teamed up with representative and she has been present every step. We can not belive how easy the switch was.

Desvantagens: I really cant say I have any cons it does every report needed.

Resposta dos fornecedores

por Link Computer Corporation em 26/03/2019

JR, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

  • Fonte da avaliação 
  • Avaliado em 22/03/2019
Donna M.
Office Manager
Relações governamentais, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 02/04/2019

"Product sells itself"

Comentários: I had a very positive experience with Muni-Link beginning from the first time I met with them to review the product. The product sold itself but the entire staff was extremely helpful in walking me through the set up, training and implementation of the program. Whenever I have a question or problem that needs to be resolved, the support staff is amazing! They quickly help me to resolve any issues or answer any questions. I've never regretted purchasing this product. It has significantly simplified the billing portion of my job as it accurately tracks charges and payments so I can ensure that all customer accounts are properly billed and paid.

Vantagens: I love how user friendly the program is. Our Municipality bills residents for water, sewer and garbage usage. This program quickly and easily calculates charges and tracks payments. I am alerted to any possible billing errors before bills are printed which helps to avoid costly mistakes. Once payments are made, I can quickly print a report which shows me how much to deposit into 3 separate accounts (water, sewer and garbage). For auditing and budgeting purposes, the program provides all necessary information. When a resident calls with questions, I can easily navigate through their account to provide answers. The program has so many wonderful features to simplify the billing portion of my job.

Desvantagens: Sometimes I can't find a report that would be helpful to me. For instance, I would like to print out the names and addresses of all the residents in the Borough. The report that is offered would need to be modified for my purposes but would be time consuming for me to modify it. On the plus side, I could reach out to Customer Service to see if they could easily modify it for me. Customer service stated that they like to know what reports are most beneficial because other companies often have the same need.

Resposta dos fornecedores

por Link Computer Corporation em 03/04/2019

Donna, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

  • Fonte da avaliação 
  • Avaliado em 02/04/2019
Lorrie C.
City Services Department
Manutenção predial, 13-50 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    3/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    4/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    6/10
  • Fonte da avaliação 
  • Avaliado em 11/04/2019

"Invoicing, Payments & Adjustments"

Comentários: Reports are sometimes inaccurate. Usually can get it straightened out with Muni-Links's Support Team. They are always very helpful and if they don't know the reason they take it to someone else to figure out the problem.

Vantagens: I do like the stored information it stores on your work. It is easy to find previous posted batches in case you need to look up old or new information. It also nice to have customers information on Account Central where you can find their usage, balances and any notes you have entered about that customer plus a lot more right on one screen.

Desvantagens: When it comes to posting your work most of the time it won't let you post because of a billing cycle being locked & whoever is trying to post has to go back in & unlock it in order for them to continue their work. Also there are too many transactions you can't post because of the time that is on your posting date and you have to manually change the time on your work because there was already something posted earlier. (The time defaults to 8:00 a.m. on any billing cycles so corrected bills always have to be manually changed before it will let you post) There also should be an option to allow adjustments or payments to print bill on the posted bill. For example if a customer pays the same time the bills got printed but payment wasn't posted yet or if an adjustment was made after the bill got posted and the customer comes in & wants a copy of their bill showing this payment or adjustment the system won't show it on the printed bill. It still shows the same amount as it got printed before the payment or adjustment.
Receiving a payment on one check for multiple accounts you have to enter the check # each time it won't allow you to just keep scanning the bills with the same check#. Also in order to get receipt to print you have to click 3 or 4 tabs to get it to print.

  • Fonte da avaliação 
  • Avaliado em 11/04/2019
Telia G.
Office Administrator
Manutenção predial, 13-50 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    4/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    5/10
  • Fonte da avaliação 
  • Avaliado em 04/04/2019

"Streamlines many processes"

Comentários: We have streamlined most of our office tasks with MuniLink, and it has proven to be a great time saver. The folks at the support center - I mostly use the chat feature - are very pleasant and responsive and I enjoy all of them very much.
Our initial training was less than optimal - I think our trainer was too new and not supervised closely enough. But MuniLink stayed with us for the entire 9 months (that is right - 9 months) until we learned the correct way for most of the processes. They sent an experienced trainer 6 months after we went live for 3 days of onsite training, (at our expense) which helped tremendously.

Vantagens: I really appreciate that we can see the whole customer account in one view, and make most changes or additions right there on the account page.

Desvantagens: The reports module and the delinquent letter batches.
The reports module is very confusing to me. When I am looking for numbers in my reports, I need them in spreadsheet format so I can sort them in various ways. Many reports do not have this option, and most of the reports that do print to csv do not include our company name or logo, the name of the report, or the parameters used, so I have to add that myself. They also do not look as presentable if you are including them in a presentation.
The delinquent letter batch did not allow us to put in the proper date parameters for accounts that had been closed prior to a certain date. None of us were able to understand how to get the specific accounts we were looking for, our trainer was unable to show us how to make it work, so we had our delinquent letters put into the "settlement" letter section.

Resposta dos fornecedores

por Link Computer Corporation em 05/04/2019

Telia, thank you for the review of Muni-Link. We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

  • Fonte da avaliação 
  • Avaliado em 04/04/2019
Carol C.
Office Manager
Manutenção predial, 2-10 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 22/03/2019

"LDWC Review 2019"

Comentários: We are unique in that we are a cooperative versus a municipality. We have members versus customers. Muni-Link has understood that and worked with us to get the data entered from the old software into the Muni-link software. Some have posed challenges for the staff, but they have been exceptional in following through and getting our old information into the new software. From day one our experience has been a positive one. It was a big change after 10 years, and one we don't regret. Thank you.

Vantagens: Ease of use. I have been a customer since 2017. From searching customers by account number or name without having to change to a different screen, to entering a new service. All are very easy after the first entries. But my overall favorite feature is the CSV option readily available on almost all reports. This is so helpful when reviewing data. If I could only keep one feature, it would be that one, although I am sure there is so many more features I haven't even used yet. It seems like every time I have a question, I learn about something new.

Desvantagens: Since I have only been a customer since 2017, I haven't discovered much I like least. I think if I could change one thing it would be, as an administrator, to have the ability to unpost payment or adjustment batches to correct mistakes. I understand why that happens, but I think administrators could have authorizations over some issues like that.

Resposta dos fornecedores

por Link Computer Corporation em 26/03/2019

Carol, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

  • Fonte da avaliação 
  • Avaliado em 22/03/2019