RMS Hotel

RMS Hotel

da RMS - The Hospitality Cloud

Quem usa RMS Hotel?

Small to large sized Hotels, Resorts, Motels, B&B's, Inns and High-end Boutique Hotels.

O que é RMS Hotel?

RMS Hotel is a cloud-based property management and reservation system for full service, limited and self service accommodation businesses. With 35+ years of experience in hospitality technology in over 30 countries, this function rich, easy-to-use system will allow you to drive bookings, increase revenue, streamline operations, communicate with and market to guests, and provide mobile check in/out options.

RMS Hotel - Informação

RMS - The Hospitality Cloud

https://www.rmscloud.com/

Fundada em 1983

RMS Hotel - Preços

RMS Hotel a partir de US$ 125,00/mês. RMS Hotel não possui uma versão gratuita, mas oferece versão de teste grátis. Veja mais informações sobre preços do RMS Hotel abaixo.

Preço inicial

US$ 125,00/mês

Detalhes dos preços

$/Room/Month. Please call or contact for details.

Versão gratuita

Não

Teste Grátis

Sim

Implantação

Nuvem, SaaS, web

Formação

Pessoalmente

Ao vivo online

Webinars

Documentos

Assistência

24 horas por dia (representante ao vivo)

Online

Recursos do RMS Hotel

Sistemas de Reservas
CRM
Gestão de promoções
Gestão de reservas de quartos
Gestão de taxas
Observações da reserva
Reserva de atividades
Reserva de terceiros
Reservas em grupo
Suporte do cliente
Automação de marketing
CRM
Contabilidade incorporada
Estadia prolongada
Gestão da manutenção
Gestão de funcionários
Integração de GDS/OTA
Múltiplas propriedades
Para aluguéis de férias
Ponto de vendas (PDV)
Programa de fidelidade
Propriedade única
Reservas online
Serviço de buffer

RMS Hotel - Avaliações

Exibindo 5 de 275 avaliações

Geral
4.4/5
Praticidade
4.2/5
Atendimento ao cliente
4.5/5
Recursos
4.3/5
Relação qualidade/preço
4.2/5

WE love RMS and wish we had switched sooner!

Avaliado em 30/08/2019
Josh R.
Operations Manager
Hotelaria, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
4/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Vantagens: We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Desvantagens: Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Resposta dos fornecedores

por RMS - The Hospitality Cloud em 04/09/2019

Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.

Great Software and Customer Service

Avaliado em 17/01/2020
Preeti V.
Owner / Manager
Ócio, viagens e turismo, 2-10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
Fonte: SoftwareAdvice
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Overall dealing with RMS in system wise has been great and Customer service are easy to talk to, friendly, explain things with ease they don't rush you. The team know there system and how to explain :-)

Vantagens: The ease of using the software and amount of work that can be done with one product.

Desvantagens: So far nothing, I'm learning things everyday and so far like it all

Used for guest

Avaliado em 10/01/2020
Kulia P.
Rooms control
Hotelaria, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
4/5
Praticidade
4/5
Recursos e funcionalidades
Atendimento ao cliente
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Overall it’s good, we don’t use it anymore but it’s easy to work with

Vantagens: It was a little hard to use this software at first but after that it was good. We used it for our front desk to check people in and out

Desvantagens: There was no notes section or alert section to put important things about the guest so others could read about it

Resposta dos fornecedores

por RMS - The Hospitality Cloud em 13/01/2020

Hi Kulia - Thank you for taking time out to leave a review for us.
RMS does have many features and like any software it takes some time to get used to however we try to make this process easy with our online help centre https://helpcentre.rmscloud.com/ and with our phone support. Feel free to use above resources in future.
Also Thank you once again for valuable feedback re notes and alert section - We do have a notes alert system in the software that can trigger an important message to any department upon check in or at other intervals. Please see more details in the following link https://helpcentre.rmscloud.com/reservations/reservation-message-alerts

Faulty product with crappy support

Avaliado em 25/04/2019
Ron B.
Owner
Hotelaria, 2-10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
3/5
Geral
3/5
Praticidade
2/5
Recursos e funcionalidades
1/5
Atendimento ao cliente
3/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: I have started the selection process for another product because I want proper support.

Vantagens: It works, as far as direct bookings and Booking.com bookings are concerned.
It synchronises well with Booking.com. we have had no over bookings.

Desvantagens: RMS is not capable to connect my hotel to Expedia. REALLY, I am not kidding. RMS passes the wrong currency. We are located in Cape Verde and they pass our prices to Expedia in Australian dollars.
RMS have been working on this for over a month now. I have to beg for updates on this problem and all they have told me is that it is a very complicated problem (where it really is only a matter of passing the right currency for the selected country).
Less important but still annoying problems are: Old (fashioned) user interface: Not all the screens work on a Mac, some screens only work in full screen mode. The application is not scalable/responsive.

Resposta dos fornecedores

por RMS - The Hospitality Cloud em 11/06/2019

Thank you for posting your feedback and Ron, we appreciate the opportunity to discuss this openly and frankly with you.

The information provided has been escalated with the entire global support team, especially the UK team.

Receiving unfavourable feedback is never nice to hear, but its a powerful tool that can be used in the ongoing training and development of our team.

We are sorry we failed to deliver the level of service you expected and required and please rest assured that corrective steps have been taken with respect to your particular circumstances.

Best regards,

Peter Ferris
Director of Global Sales & Marketing

The Complete Package

Avaliado em 13/01/2020
Mark M.
Manager
Hotelaria, 13-50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
4/5
Praticidade
4/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
4/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Makes the rental of short term holiday letting so much easier

Vantagens: The software takes care of my trust account, end of month, making my life much easier.

Desvantagens: They keep changing things.....they call it UPDATES......

Resposta dos fornecedores

por RMS - The Hospitality Cloud em 20/01/2020

Thank you for your kind comments and valuable feedback Mark