Avaliações médias

6 avaliações
  • Geral 3.5 / 5
  • Praticidade 3.5 / 5
  • Atendimento ao cliente 3 / 5
  • Recursos 3 / 5
  • Relação qualidade/preço 4 / 5

Detalhes do produto

  • Versão gratuita Não
  • Avaliação gratuita Não
  • Implantação Nuvem, SaaS, web
    Celular - iOS nativo
    Celular - Android nativo
  • Formação Pessoalmente
    Ao vivo online
    Webinars
    Documentos
  • Suporte Horário comercial
    Online

Dados sobre o fornecedor

  • Kaleida Systems
  • http://www.kaleidasystems.com
  • Fundada em 1999

Sobre o eRSP

eRSP is an all-in-one simple web-based solution. It includes, intuitive scheduling, telephony, two-way communication, financials and payment processing, FLSA and ACA reporting, and marketing and recruiting tools. eRSP has everything you need to run a business so the main priority can remain giving clients the best care possible.

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Recursos do eRSP

  • Agendamento
  • Cobrança e faturamento
  • Comunicação de campo
  • Gestão da folha de pagamento
  • Gestão de clientes
  • Gestão de cuidadores
  • Gestão de planos de cuidado
  • Gestão de seguros
  • Verificação de visita
  • Agendamento de consultas médicas
  • Agendamento de plantão
  • Agendamento do paciente
  • Agendamento do pessoal
  • Arrastar e soltar
  • Cobrança e faturamento
  • Compromissos recorrentes
  • Cronograma de instalações
  • Fichas dos pacientes
  • Gestão de compromissos
  • Portal de autoatendimento
  • Rastreamento de no-show
  • Várias localizações

As avaliações mais úteis do eRSP

Lacking customer service, too much down time

Traduzir com Google Avaliado em 15/01/2019
Maria C.
Agency owner
Saúde, bem-estar e condicionamento físico, 51-200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
3/5
Geral
3 / 5
Praticidade
3 / 5
Recursos e funcionalidades
2 / 5
Suporte ao cliente
4 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: We use the basic system for non-medical in home companion services for seniors. We have used the telephony option but usually do not. We are not looking for lots of bells and whistles, just basic scheduling and a place to hold all our employee and client data. The customer support has always been a bit lacking but was acceptable. For the past several months, support has deteriorated and ever since the system was broken for 3 or 4 days, it hasn't been the Same. I can't rely on it.

Vantagens: I like the visual of the calendar with open shifts, the monthly user fee is reasonable for the basic version (adds up quickly though as you add functionality). Up until a few months ago I would have said the system is very reliable and never goes down, but sadly that is no longer true.

Desvantagens: Main complaint now is I cannot rely on the system to be up and running during business hours. Was down for about 3 days straight, then partially functioning, has gone off line for extended periods since then. Have always had intermittent periods of slow response time but lately have dealt with frequent extremely slow and slower than normal response time. And the system support has been minimal - when the system was down for 3 days the company apologized " for the inconvenience" and their only answer for slow response times is we need to clear our cache. It's unacceptable and causes me to think the company is no longer supporting this particular system. There are a few annoying features to the system, but we can live with those. If the system is deteriorating and unsupported, we cannot live with that. Looking for other options now.

Resposta dos fornecedores

por Kaleida Systems em 03/05/2019

Thank you for your feedback! It sounds like you are referring to the unusual outage we had back in October. That was very challenging for us and our clients and we are sorry for the impact to your business. As a result we have invested significantly in our infrastructure and continue to build redundancy in our systems. In spite of that outage, we maintained 99% up-time in 2018.

ERSP review

Traduzir com Google Avaliado em 26/10/2018
Kristy B.
Scheduling coordinator
Hospitais e Saúde, 13-50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
4/5
Geral
3 / 5
Praticidade
2 / 5
Recursos e funcionalidades
3 / 5
Suporte ao cliente
3 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: The ersp works well to keep track of schedules, timekeeping for the caregivers, and we love the broadcast open shift feature. There are color codes to indicate issues with scheduling, it warns of overtime and conflicting shifts. All in all it has made scheduling much easier.

Vantagens: I love the ability to broadcast open shifts. I like that it sends reminders to caregivers about upcoming shifts everyday.

Desvantagens: I don't like that you have to scroll all the way back to the top of the screen to go to the next week rather than being able to select that option from anywhere on the screen. It gets confusing when looking at a certain client then having to scroll up to the top to go to the next week, then scroll back down to the client you want to look at. I also hate that if the billing code changes you have to rebuild the whole schedule. I wish I could simply change the code from the drop down menu the same as you can to change the times.

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