Quem usa esse software?

O software de gestão de trabalho de campo Synchroteam funciona muito bem para pequenas e médias empresas, empresas de médio porte e empresas de climatização, elétrica, inspeção, controle de pragas, encanamento, manutenção, programação e segurança.

Avaliações médias

46 avaliações
  • Geral 4.5 / 5
  • Praticidade 4.5 / 5
  • Atendimento ao cliente 4 / 5
  • Recursos 4 / 5
  • Relação qualidade/preço 4.5 / 5

Detalhes do produto

  • Preço inicial US$ 22,00/mês
    Veja detalhes de preços
  • Versão gratuita Sim
  • Avaliação gratuita Sim, consiga uma avaliação gratuita
  • Implantação Nuvem, SaaS, web
    Celular - iOS nativo
    Celular - Android nativo
  • Formação Pessoalmente
    Ao vivo online
    Webinars
    Documentos
  • Assistência Horário comercial
    Online

Dados sobre o fornecedor

  • Synchroteam
  • http://www.synchroteam.com
  • Fundada em 2000

Sobre o Synchroteam

Gerencie eficientemente as forças de trabalho móveis, simplifique os processos de negócios e otimize os custos com o software de gestão de trabalho de campo Synchroteam (FSM).
O Synchroteam possui recursos de rastreamento, agendamento, despacho, calendário, gestão de trabalhos, geração de relatórios, CRM, faturamento e mapas. SaaS (software como serviço) em nuvem com aplicativos para dispositivos móveis iOS e Android. Integra-se ao QuickBooks, Salesforce e Zoho.
Crie uma avaliação gratuita em 1 minuto e organize-se com a solução de trabalho de campo acessível, eficaz e personalizável. Suporte ao vivo.

Recursos do Synchroteam

  • Acesso para Celular
  • Agendamento
  • Cobrança e faturamento
  • Controle de estoque
  • Gestão de expedição
  • Gestão de frotas
  • Histórico do atendimento ao cliente
  • Layouts de imóveis
  • Monitoramento de pragas
  • Monitoramento de uso de pesticidas
  • Orçamentos e estimativas
  • Banco de dados de funcionários
  • Cobrança e faturamento
  • Controle de tempo offline
  • Controle de tempo por celular
  • Cálculo de horas extras
  • Gestão do quadro de horários
  • Horas faturáveis e não faturáveis
  • Rastreamento de vagas e licenças
  • Registro automático de tempo
  • Taxas de cobrança múltiplas
  • Agendamento automatizado
  • Agendamento de aulas
  • Agendamento de compromissos
  • Agendamento de grupo
  • Agendamento de recursos
  • Agendamento em tempo real
  • Alertas/notificações
  • Cronograma de instalações
  • Gestão de reservas de quartos
  • Planejamento de pessoal
  • Várias localizações
  • Acesso para Celular
  • Agendamento
  • Banco de dados do cliente
  • Cobrança e faturamento
  • Controle de estoque
  • Gestão de expedição
  • Gestão de pedidos de trabalho
  • Gestão de trabalhos
  • Gestão técnica
  • Orçamentos e estimativas
  • Rastreamento do histórico de atendimento
  • Roteamento
  • Acesso para Celular
  • Agendamento
  • Agendamento de manutenção
  • Banco de dados do cliente
  • Cobrança e faturamento
  • Controle de estoque
  • Gestão de expedição
  • Gestão de pedidos de trabalho
  • Gestão de trabalhos
  • Gestão técnica
  • Orçamentos e estimativas
  • Rastreamento do histórico de atendimento
  • Roteamento
  • Banco de dados do cliente
  • Gestão de compromissos
  • Gestão de expedição
  • Gestão de terceirização
  • Impressão no local
  • Modelos de relatórios
  • Rastreamento de equipamentos
  • Reconhecimento de voz
  • Relatórios com fotos
  • Agendamento
  • Cobrança e faturamento
  • Custos do trabalho
  • Digitalização de documentos
  • Gestão de clientes
  • Gestão de estoques
  • Gestão de leads
  • Gestão de pedidos de trabalho
  • Orçamentos e estimativas
  • Acesso para Celular
  • Agendamento
  • Assinatura eletrônica
  • Banco de dados do cliente
  • Cobrança e faturamento
  • Comércio e indústria
  • Controle de horas
  • Gestão de contratos
  • Gestão de pedidos de trabalho
  • Orçamentos e estimativas
  • Agendamento
  • Banco de dados do cliente
  • Compromissos recorrentes
  • Controle de estoque
  • Gestão de contratos
  • Gestão de expedição
  • Gestão de tarefas
  • Gestão de trabalhos
  • Gestão preventiva
  • Orçamentos e estimativas
  • Roteamento
  • Acesso para Celular
  • Agendamento
  • Banco de dados do cliente
  • Cobrança e faturamento
  • Controle de estoque
  • Gestão de call centers
  • Gestão de contratos
  • Gestão de pedidos de trabalho
  • Gestão de trabalhos
  • Gestão técnica
  • Portal de autoatendimento
  • Rastreamento de trabalho
  • Rastreamento do histórico de atendimento
  • Roteamento
  • Assinatura eletrônica
  • Cobrança e faturamento
  • Controle de horas
  • Gestão de estoques
  • Gestão de expedição
  • Gestão de pedidos de trabalho
  • Orçamentos e estimativas
  • Pagamentos móveis
  • Processamento de pagamentos
  • Acesso para Celular
  • Agendamento
  • Assinatura eletrônica
  • Banco de dados de contatos
  • Cobrança e faturamento
  • Coleta de pagamento no campo
  • Expedição
  • Gestão de contratos
  • Gestão de estoques
  • Gestão de pedidos de trabalho
  • Online Time Clock
  • Orçamentos/estimativas
  • Rastreamento do histórico de atendimento
  • Roteamento
  • Acesso para Celular
  • Administração de chaveiros
  • Agendamento
  • Cobrança e faturamento
  • Gestão de calibração
  • Gestão de estoques
  • Gestão de pedidos de trabalho
  • Gestão preventiva
  • Gestão técnica
  • Manutenção preditiva
  • Rastreamento de recursos
  • Rastreamento do histórico de atendimento
  • Agendamento
  • Apreciação do desempenho
  • Controle de comparencimento
  • Elaboração de orçamentos e previsões
  • Gestão de empreiteiras
  • Gestão de recrutamento
  • Gestão do ciclo de vida do funcionário
  • Mão de obra variável
  • Projeção da mão de obra
  • Rastreamento de habilidades

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As avaliações mais úteis do Synchroteam

Efficient. Informative. Useful

Avaliado em 22/02/2017
Robert Y.
Owner/Head Tech
Serviços e tecnologia da informação, 2-10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
4 / 5
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: I'd been running as an independent IT consultant for a few years. All of a sudden I won two big contracts that made hiring an employee and getting some sort of job scheduling/tracking system a priority. I demoed pretty well every offering. Synchroteam stood out for a couple of key reasons. The biggest for me was their inventory system. Although it is still in its early days and lacking a few features that I hope are on the way, it's a good inventory system that gives me the ability to transfer stock from the 'warehouse' to our cars and know who has what. There were other systems out there with inventory but a lot of them were overkill for me and most of them were overly expensive. Synchroteam's price is very reasonable and priced by the tech (free admin account) so it was affordable for starting up. The way it is setup is logical and once you get used to it (It does look different than most of the other offerings, kind of old school) it is pretty intuitive. Creating clients, jobs and sites is straightforward and the details page of each is well laid out for easy digestion of the information. The mobile app is good, better than most of the others. It has that same old school look as the website (which isn't a bad thing). The display of information and the interaction with that info is well presented. Tapping phone numbers calls the client, tapping the address give you directions, tapping the client gives your more details via the website, etc. When you create custom fields on your jobs (you should) they get their own screen in the mobile app which is a great way to present key information (Serial #s, Model #'s, etc). You can also create jobs in the mobile app which is handy for me as I dispatch on the go. The biggest shortcoming I can see, although I don't really use it, is the reporting. I'm not really sure what it reports. I've mucked around with it but haven't gotten any valuable information out. There are some things I would like to do that I can't and some other things that I hope will evolve into something better but I think these guys know what they are doing. I see the product has had updates since I joined a little over a month ago and looking at past changes I can see that they have been continually improving and adding to the system. I've had good interactions with the help desk (although not always getting the answers I would like) and my rep has been attentive but not too attentive. Demo the software, you'll like it.

Vantagens: Good Inventory
Good presentation of information
Good mobile app
Easy to use
Customization

Desvantagens: missing some features, for example can't search by serial number

Resposta dos fornecedores

por Synchroteam em 01/05/2018

Thank you Robert for your positive feedback on Synchroteam¿s inventory functionality, ease of use, and mobile application. We are pleased to hear everythingIT has benefitted from our customizable user interface and job scheduling/tracking tools. We appreciate your observation of our reporting functionalities, and continue to release updates that enhance operational efficiency. Within our inventory module you now have the capability to search by serial number manually in the search bar, or scan the barcode of the item. Stay tuned to our blog (https://www.synchroteam.com/blog/) for information on new releases!

Great custom field reporting capability

Avaliado em 28/06/2019
Charles A.
Owner
Materiais de construção, 2-10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
5/5
Geral
4 / 5
Praticidade
5 / 5
Recursos e funcionalidades
4 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: We have 3 techs in the field doing different job services, this allows me to track customers, log call information, schedule and track all services provided and organize service reports & pictures.

Vantagens: The custom field reporting is the best feature, it allows me to build reports specific to certain types of jobs and make it pretty easy for my service techs to log the actions and services they completed on each job.

Desvantagens: The mobile app is great for field techs, but there is no mobile admin capability. We are a small service company and i am the admin, but i also am a tech on occasion, and i have to schedule jobs for my tech user and login to the mobile app as the same, but it is pretty difficult to complete admin tasks from the mobile app. I can schedule calls for myself, but i am usually needing to schedule calls for one of our techs.

Resposta dos fornecedores

por Synchroteam em 02/07/2019

Charles, we appreciate your feedback on Synchroteam's field service management software. We are glad to hear the Vail Valley Garage Door technicians have benefitted from our custom field reporting. We are also pleased to hear our mobile workforce solution has allowed you to effectively manage services and activities. Thank you for your feedback regarding mobile admin capabilities, we have forwarded it to our development team to look into potential enhancements. Don't forget to out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for your industry.

For a field-based service team Synchroteam fits our business extremely well, and is great to use

Avaliado em 09/05/2018
Ian M.
Financial Controller
Usou o software para: 6 a 12 meses
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
4 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço

Vantagens: - Huge time-saving capability over paper-based job and direct input invoice processes
- Improves accuracy
- All internet-based and paper-free, no infrastructure required
- Value for money
- Easy to use and effective mobile app for field-based technicians
- We can create simple, custom job report templates that fit our business
- Job validation / customer invoicing via the desktop is simple and quick
- We can automatically email PDF copies of jobs and invoices to our customer
- Simple invoicing export CSV file for manipulation and import into accounts systems
- Our customers can access secure online portal to view their validated jobs and invoices
- Potential to calculate technicians' hours and pay through the new Timesheets module
- Support team on hand to resolve any problems

Desvantagens: It's a young product and so there are still a few things that could be refined, and we haven't really felt able to use the inventory module yet, but this doesn't detract from the great benefits gained from using Synchroteam

Resposta dos fornecedores

por Synchroteam em 15/05/2018

Thank you Ian for your positive review on Synchroteam¿s job management, mobile app, and support team. We are pleased to hear your customers are benefitting from paperless invoicing and our secure online portal. We are also glad to know you have been taking advantage of our new time tracking module and custom report templates for on the job efficiency. Feel free to reach out to our support team on how to make our inventory module work for your business, and make sure to check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

Synchroteam has helped our business grow and become more efficient!

Avaliado em 01/08/2018
Jamie C.
Office Manager
Usou o software para: Mais de um ano
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço

Vantagens: Synchroteam is extremely user friendly. It's easy to set up and edit templates to fit our business. We've been using this software for a little over a year now and it has helped remove multiple steps from the time the customer calls in, getting the information to the technician, and then getting the jobs billed out to the customer. I'm extremely pleased with how much more organized our business is now. Customer service is great too, they are always able to answer questions in an acceptable amount of time.

Desvantagens: We have a couple guys who enter in the service jobs, but also will go out into the field and complete these jobs. They each have to have a separate user account and are therefor charged per account. It is an inconvenience to not be able to do both under the same user account. Hopefully this will become an option in the future. Still a great product, don't let that stop you from giving it a try.

Resposta dos fornecedores

por Synchroteam em 06/08/2018

Thank you Jamie for reviewing Synchroteam¿s field service management software. We are pleased to know the South Central Irrigation team has found our software easy to use, customizable to your needs, and more efficient! We are glad our customer service team has been able to provide assistance when needed, and will add your request for consolidating accounts for service reps in office and on the road to our potential features list. In the meantime, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

How Synchroteam change our lives

Avaliado em 31/08/2018
Lucas L.
National Service Manager
Engenharia mecânica ou industrial, 51-200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: My Department is totally paperless now! .All our job orders, documentation outbounds and inbounds are in actual time, making us flexible and efficient. This reduces customer assets downtime and decreases the MTTR. Dont work more...Work smart.

Vantagens: - Simplicity
- Functionality
- Continuous development
- Amazing price!
- Self-serving platform
I investigated 90% of the market on this type of software and Synchrotem is the best at keeping my department running efficiently and paperless.

Desvantagens: I will add some Asset management features like:
- Recording meters readings
- Set up alarms with this readings
- Save under sites the old report on all the mobile engineers' tablets soon these been "validated" on the back office.
- At the moment I can create Customer job report, will be great have one job report for the Customer and another for internal usage where all the information can be seen.

Resposta dos fornecedores

por Synchroteam em 05/09/2018

Thank you Lucas for your review. We are happy to know Synchroteam¿s field service management solution has been life changing for the M & N Electrical team. We are glad you are taking advantage of paperless invoicing, and that our software has allowed your team to be more flexible and efficient. We appreciate your input on feature requests and look forward to constantly improving our product for our customers. If you haven¿t already, check out our blog (https://www.synchroteam.com/blog/) as we frequently release details on new features, best practice recommendations, and other helpful tips for the Field Service Management industry.

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