Pros: We have used dealer.com for over 6 years. It is easy to make changes in their backend tool to your website. Support team is great help and usually in a timely manner.
Cons: There are other providers that seem to be more technologically advanced than dealer.com. Recently we have been switched between a few reps. It would be nice to have a consistent one who can help make suggestions and be there for quick questions and understand your wants and needs as a car dealership.
Dealer.com was amazing several years ago
Reviewed on 7/9/2018
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Internet Sales Director
Nashville Toyota North
Used the Software for:
Ease of Use
Features & Functionality
Value for Money
Pros: Dealer.com controlcenter is a simple to use dashboard that allows you to control your online presence. It is user-friendly.
Cons: Dealer.com has merged with Cox Automotive, and their entire support department merged too. The support team used to be a shining star for Dealer.com, but since the merger they have assigned website accounts to reps who have no idea what they are doing, and have to escalate every ticket to the point where they can take weeks.