Club Automation

The staff at Club Automation is second to none!

Vantagens:

Club Automation has helped us advance in so many ways. Our fitness facility has nearly 10,000 members and this provides a fast, effective way to not only sign-up new members, but create a good environment for current members to utilize. We enjoy many features such as online sign-ups, electronic guest passes, automatic billing, and certain tracking features/reliable reports. This has helped our staff tremendously by helping them to cut their time spent on projects down. It allows them too have more time to spend on other areas of their work duties. Another huge benefit is the fact we can log in from any computer any time, any where without having to install actual software only available on a certain number of computers! I just asked some of my staff to tell me their favorite feature in five seconds. Here were their responses: 1. Capabilities of reports for many different circumstances whether it be corporate partners, payroll deductions, retention etc. 2. Ease of sign-ups for new members. 3. Family check ins. (When one family member scans his/her card, the rest of the family pops up on the screen and all you have to do is check the box next to their names to sign them all in!) Members love being able to log into their account online and update their billing information, sign up for classes, swim lessons etc. and print out payment history for work reimbursement plans. Club Automation has truly helped us take a step into the modern world of fitness software!

Desvantagens:

Club Automation is working on ways to incorporate certain features and making more customizable forms, such as additional required fields like t-shirt sizes and expediting certain updates such as reoccurring transaction features and showing certain details at check-in. Pro Rating billing is not optional with Club Automation, so that was new to us. Certain reports have great sorting features where others do not have the same capabilities. We are looking forward to these improvements being made and have confidence Club Automation will only continue to provide great service and excel in all of these areas just like they do in ALL other aspects of the software program.

Overall Satisfied

Comentários: Smooth transition from CSI. Training with a CA representative should be a little bit longer at launch and having one dedicated person to out club would help when needing assistance.

Vantagens:

ease of use and data transfer. The customer service staff when calling in is kind and does their best to help. I also like the extensive reporting options

Desvantagens:

many tasks have a lot of steps and streamlining them would be helpful.

CA review, Jan 2025

Comentários: Club Automation is a bit clunky in my particular experience.

Vantagens:

I like the functionality of being able to access member profiles, statements and info from the member profile page.

Desvantagens:

I work in a cafe, and our usage of CA can be cumbersome when ringing up customer, i.e., to many buttons to press, from having to login pin number for every transaction, to having to answer a prompt every time that a credit card is used ingenico cardpointe that the transaction is not a debit, even if it is. In addition, our corporate office was told that when we use CA remotely on a tablet outside our cafe, for example at our pickleball courts, that there is no functionality to conduct Apple or Google pay transactions.

CA review SLO

Comentários: very good. great customer service and tech

Vantagens:

ease of use for my current employees and management

Desvantagens:

since not a court based business I sometimes find some features I use a bit less prioritized.

Members. and staff, are glad we switched to CA

Comentários: It was scary to switch from a member management software we had been with for nearly 20 years but we needed to streamline our processes, away from using one software for EFT/member management and another for program registrations. The integration of these two under Club Automation has greatly enhanced our member, and staff, experience. We are glad we took the chance on CA.

Vantagens:

The integration of club/member management software with program registration software is what got us to make the switch and our staff members have been very grateful ever since.

Desvantagens:

Length contract; Cost; still some features that are not quite where we'd like them to be (e.g., waiver and contract signing in online membership sales portal)