Contact At Once!

by Contact At Once!

5 / 5 73 reviews
Contact At Once!

Who Uses This Software?

Automotive manufacturers, dealerships and online advertisers, Real Estate brokers, builders and online advertisers, multifamily property management companies.

Average Ratings

73 reviews
  • Overall 5 / 5
  • Ease of Use 5 / 5
  • Customer Service 5 / 5
  • Features 5 / 5
  • Value for Money 5 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
  • Support Business Hours

Vendor Details

  • Contact At Once!
  • Founded 2005

About Contact At Once!

Faster than a phone call, more powerful than an email, able to set appointments and send videos in a single text...yes, were talking about Contact At Once! Our all-in-one messaging platform works across devices, so you can initiate chat and text conversations with consumers and sell more. From the widest software deployment options to the only truly complete conversation management solution, come see why our customers rate us #1 in satisfaction.

Contact At Once! Features

  • Accounting Management
  • Buy-Here Pay-Here Dealer
  • Collections Management
  • Contact Database
  • Document Management
  • Financing Management
  • Lease Management
  • New Car Dealer
  • Service Department
  • Used Car Dealer
  • Website Integration
  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Contact At Once! Most Helpful Reviews

Contact at Once is the Best Thing Since Sliced Bread!

Translate with Google Reviewed on 8/21/2016
Chip B.
Auto World USA
Automotive, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: As the Internet Sales Manager for a large auto wholesaler, it's my mission to connect our customers with our product and Contact at Once is the tool that yields the most results. CaO allows our sales staff to stay connected with customers at any time of the day and to capitalize on the shopper who works all day and doesn't have time to car shop, apartment hunt, etc. until the late evening hours after the kids have gone to bed. Beyond crushing time barriers, CaO allows for not only live chat, but also text messaging. The reporting and management features send me emails so I can review each conversation if I choose and flag them as a training topic or someone that needs further follow up. Agent enrollment and management is a breeze AND the support staff is beyond wonderful. On top of that, if your in-house agents aren't available when needed, CaO also offers managed and co-manage chat where they can manage your company's chat presence either totally or in part. This is a communication Swiss Army knife that you can't afford to do without.

Pros: Transfer chats from desktop to mobile and back again without missing a beat. Agent enrollment and monitoring is a breeze and enhances my ability to ensure staff follow through and consistency.

Cons: I wish sending pictures and video was as easy as just clicking one button and uploading or filming. It's not, but that's a development issue on their horizon. Soon!!

In use across 3 different dealerships, and working like a charm.

Translate with Google Reviewed on 7/24/2018
Tim M.
IT Manager/Systems Administrator
Real Estate
Used the Software for: 2+ years
Reviewer Source 
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The world doesn't use the telephone much anymore for getting in touch with an auto dealership. They would prefer to text or chat from their mobile device from where ever they may be. ContactAtOnce is a great tool for getting a chat about a specific vehicle on a dealer website. It includes the ability to customize the dealer side of the application so that instead of typing out a long response, you can pick from some preconfigured responses, therefore allowing a salesperson to respond more promptly to questions.

Cons: Some of our sales team wish that there was an integration with something like Grammarly or another spell check/grammar check software so that they are alerted to misspellings or bad grammar.

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