Quem usa esse software?

More than 20,000 global customers in regulated and litigious industries turn to Smarsh, the leading provider of archiving solutions for regulatory compliance and e-discovery.

Avaliações médias

2 avaliações
  • Geral 1/5
  • Praticidade 1/5
  • Atendimento ao cliente 1/5
  • Recursos 1/5
  • Relação qualidade/preço 1/5

Detalhes do produto

  • Versão gratuita Não
  • Teste Grátis Não
  • Implantação Nuvem, SaaS, web
  • Formação Pessoalmente
    Ao vivo online
    Webinars
    Documentos
  • Assistência Horário comercial
    Online

Dados sobre o fornecedor

  • Smarsh
  • http://www.smarsh.com
  • Fundada em 2001

Sobre o Smarsh

Designed to help organizations meet recordkeeping, supervision, and e-discovery challenges, the Archiving Platform from Smarsh provides a unified, search-ready repository of all archived electronic communications, including email, social media, instant messaging, mobile/text messaging and web content. Content is ingested and indexed, preserved in its original format, and available for search, review and production.

Recursos do Smarsh

O fornecedor ainda não preencheu essa informação.
  • Controle do acesso
  • Criptografia
  • Deduplicação de dados
  • Exportação de dados
  • Gerenciamento de armazenamento
  • Gestão de backups
  • Gestão de conformidade
  • Gestão de retenções
  • Proteção contra ameaças
  • eDiscovery
O fornecedor ainda não preencheu essa informação.
  • Agregação temática
  • Análise de dados do caso
  • Extração de metadados
  • Extração de texto completo
  • Gestão de conformidade
  • Indexação de documentos
  • Linhas de discussão
  • Pesquisa de palavras chave
  • Rastreamento de documentos

As avaliações mais úteis do Smarsh

Don't waste your money and sanity

Avaliado em 21/06/2019
Avaliador Verificado
Assistant City Attorney
Administração pública, 501-1.000 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
1/5
Geral
1/5
Praticidade
1/5
Recursos e funcionalidades
1/5
Atendimento ao cliente
1/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: My organization (a governmental entity) purchased Smarsh to help manager our email archive and to allow us to easily search and compile email for public records requests and litigation. Using Smarsh has been an exercise in constant frustration. You will get a slick sales presentation, but be prepared for almost constant error messages when trying to complete the simplest tasks, such as searching for email, moving email into a "case", and exporting. Not just once and awhile... maybe 25% of the time on a good day, 90% of the time on a bad day. And Smarsh has a lot of bad days. Customer service is a joke. A nice person answers and tells you to try again later. But I have not found a time of day (and I've tried early morning and late at night) when the Smarsh works noticeably better than at other times. Smarsh has at least a half dozen different error screens and popups, which is very telling. You will become familiar with them all.

Vantagens: The archiving function appears to work reliably. The user interface is intuitive and well-designed.

Desvantagens: Searching, sorting, and exporting email from the archive is extremely unreliable, glitchy, and buggy.

Worst experience of any vendor

Avaliado em 03/05/2017
David L.
Partner
Usou o software para: Mais de dois anos
Fonte da avaliação 
1/5
Geral
1/5
Praticidade
1/5
Recursos e funcionalidades
1/5
Atendimento ao cliente
1/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Learning to never use them in any capacity again. Their product is so bad, I want to ensure that others learn from our experience.

Desvantagens: We signed up for Smarsh email archiving services for a small price per month per user. This is considered expensive, but we wanted a good service. We had about 26 users, so Smarsh should have been charging us monthly. It started fine and we were charged this amount, but slowly, after the first few months, Smarsh started charging for other services. These services were NOT agreed to at any time and they were not in our contract. The monthly amount ballooned to nearly triple the original price. Note that we never requested any change, any additional services. Smarsh on their own, and despite the contract started charging more. At the original monthly rate, Smarsh was already one of the most expensive options for archiving, but at three times the original rate per month, it was like charging an incredible amount for an ice cream cone. We terminated our agreement and started with another provider. Smarsh at that time still had our archived emails. They were only willing to give them to us for a ransom payment. There was nothing in our contract about a fee to receive our own emails back once our relationship with Smarsh ended. We could have downloaded those emails from them via FTP at no cost to them (which is the way most firms in this space do it). Even mailing them to us on an external drive would have cost no more than a few hundred $. Other problems as well, but I cannot discourage you enough from using Smarsh. Avoid at all costs unless you want to overpay for poor service, support, and having your content held at ransom.

Ler mais avaliações