--- description: Tudo sobre Deskero: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Deskero - Preço, avaliações e classificação - Capterra Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Deskero](/software/131179/deskero) # Deskero Canonical: https://www.capterra.com.br/software/131179/deskero Página: 1 / 6\ Próximo: [Próxima página](https://www.capterra.com.br/software/131179/deskero?page=2) > O Deskero é um software baseado na nuvem que oferece ferramentas simples e eficazes para integrar solicitações provenientes de diferentes canais. > > Conclusão: 112 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa o Deskero? O Deskero tem como alvo qualquer tipo de negócio que queira envolver os clientes de uma maneira mais pessoal e significativa, contando com um sólido sistema de tíquete. ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 112 Avaliações | | Praticidade | 4.8/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.7/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.6/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Deskero - **Fundada**: 2012 ## Contexto comercial - **Preço inicial**: US$ 9,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, espanhol, francês, inglês, italiano, português, russo, árabe - **Países disponíveis**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Itália, Japão, México, Reino Unido, Índia ## Recursos - Alerts/Escalation - Banco de dados do cliente - CRM - Comunicação multicanal - Ferramentas de colaboração - Gerenciamento de comentários - Gerenciamento de tickets de suporte - Gerenciamento de usuários - Gestão da base de conhecimento - Gestão de caixa de entrada - Gestão de call centers - Gestão de filas - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Imagem de marca personalizável - Macros e modelos de respostas - Modelos personalizáveis - Painel de atividades - Portal de autoatendimento - Priorização - Questionários e feedback - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Third-Party Integrations - Vários idiomas ## Integrações (7 no total) - Adobe Commerce - Gmail - Meta for Business - Twitter/X - WordPress - Zapier - Zendesk Sell ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.com.br/directory/30008/help-desk/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.com.br/directory/22/customer-service/software) - [Software de Base de Conhecimento](https://www.capterra.com.br/directory/32454/knowledge-base/software) - [Sistemas de Tickets de TI](https://www.capterra.com.br/directory/32623/it-ticketing-systems-software/software) ## Alternativas 1. [Zendesk Suite](https://www.capterra.com.br/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Bitrix24](https://www.capterra.com.br/software/113540/bitrix24) — 4.2/5 (987 reviews) 3. [LiveAgent](https://www.capterra.com.br/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [Salesforce Service Cloud](https://www.capterra.com.br/software/136189/salesforce) — 4.5/5 (823 reviews) 5. [TeamSupport](https://www.capterra.com.br/software/87908/teamsupport) — 4.5/5 (848 reviews) ## Avaliações ### "Used for client support email ticketing help desk" — 4.0/5 > **Mark** | *12 de setembro de 2016* | Contabilidade | Taxa de recomendação: 9.0/10 > > **Vantagens**: Very easy to use Easy to setup, adding external mail account for incoming mails. Simple efficient layout. This is important when your agents are staring at it all day. Auto allocation of incoming queries is very good. Pricing is great > > **Desvantagens**: None really, we are on the entry package with a few agents and it has been working well for the last few months. > > We use Deskero daily for incoming emails to our support address which in turn is auto handed out to 3 support desk staff. The system is quick and efficient. We do not make use of the more advanced features as the functionality in the entry offer was pretty much what we were after. We used to use our own OTRS system which was not bad but no where near as easy to use and did not look as good as Deskero does. If you have a support desk and need the auto ticketing options on client queries then Deskero handles this perfectly well without any hassles. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents. ----- ### "Simple, complete, scalable and customizable with API" — 5.0/5 > **Andrea** | *19 de agosto de 2020* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers. > > **Desvantagens**: The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages. > > We automatized the creation of new customers and leads with API integration, we provide a self-service portal where customers can find the activation state of their services and any requests. We manage tickets of many types very easy: information, requests, technical help, economics, leads, prospects. We implemented live chat very easy. We can manage many customers with few operators. We are very satisfied. ----- ### "Good but not cheap" — 3.0/5 > **Avaliador Verificado** | *5 de fevereiro de 2018* | Taxa de recomendação: 4.0/10 > > **Vantagens**: Easy to use and web based. Trial easy to activate. you can use it with PC, tablet smartphone without problems > > **Desvantagens**: The application is'nt cheap if you need more then 1 agent... if you need multilanguage you have to buy the intermediate versione... ----- ### "Easy process to onboard ticketing system for our clients" — 5.0/5 > **Marc** | *5 de fevereiro de 2020* | Software | Taxa de recomendação: 9.0/10 > > **Vantagens**: Clean and easy to understand / use interface. Support and implementation went smooth and well documented. > > **Desvantagens**: We are french based company (Quebec) and the french language pack needs a bit of update. > > We had a lot of request for website maintenance by email and managing these request manually lead to errors and not so happy clients. By implementing Deskero, our clients are well organized, requests and time are also documented and the followup is easy for both project manager (on our end), developer (on our end) and our client team. ----- ### "Deskero allows you to measure I.T., so that you can manage it." — 5.0/5 > **Ray** | *20 de julho de 2017* | Taxa de recomendação: 10.0/10 > > **Vantagens**: Overall, I've had a great experience implementing Deskero as our help desk \& I.T. project management solution. If you can't measure your I.T. requests/incidents, how can you manage them? Deskero allows you to measure, so that you can manage. I compared several solutions before trying Deskero, and for price vs features, I found Deskero to be our best fit. We have used it for months to manage daily I.T. tickets/incidents, and for requests/projects. We export the data and prepare analytics to identify areas within our infrastructure that could use improvement. During the setup process, I had several questions, and Nicolo was available to answer each question quickly \& efficiently. > > **Desvantagens**: A few things weren't laid out in the portal the way I'd do them, the best way I could describe them is that they are a little quirky. However, Deskero support was there to answer my questions and resolve issues. ----- Página: 1 / 6\ Próximo: [Próxima página](https://www.capterra.com.br/software/131179/deskero?page=2) ## Links - [Ver em Capterra](https://www.capterra.com.br/software/131179/deskero) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados