COMCASH Retail ERP

Excellent Cloud-Based POS -- Perfect for Hybrid Retail / Restaurant Concept

Vantagens:

My company is a large wine retailer with 5 locations and $70M in annual sales. We recently opened a new concept that is a hybrid of retail alcohol (wine, beer, spirits), grocery, cheese, deli, and cafe. We reviewed many POS solutions but ultimately decided on Comcash. We are extremely happy with our decision. The benefits include: - Cloud Based Solution - Perfect for hybrid retail / restaurant concepts - Responsive support team - Ability to create complex products with parent/child relationship (e.g., beers with different pack sizes) - Solid API that allowed us to integrate with our ecommerce platform - Ability to create catering quotes and charge them out through the back-end

Desvantagens:

We are extremely happy with Comcash, I do not have major cons to report. There has been occassional dowtime for our deli monitors. However, it was later determined that this was a network related issue with our own store.

Great Cloud Based POS with a few caveats

Comentários: Overall remote location management has become much easier for multiple locations which will allow us to grow without the worry of a solid POS and inventory management software.

Vantagens:

Overall functionality and integration among various locations

Desvantagens:

- Lack of EBT integration - Has so much potential that has yet to be unlocked or taken advantage of. However they do a great job to constantly keep pushing out updates. If you push your recommendations you will see them integrate them into the updates. - With these updates comes various bugs that you must bring to their attention. - Their tech support/help seems to not necessarily help with the in depth issues that I run into. They are a good help to get through basic issues and anything that may cause downtime, however, any in depth issues must be taken back to the development team by the first line. Despite this they are very attentive and willing to help and try to get the correct answer/person. -Comcash Counts app seems to have a few bugs constantly that I am trying to address with them.

Comcash looks and acts like it is from the 1980's

Comentários: We used this for a full year and were never able to make it valuable for our business. We had to reinvest in a completely new software.

Vantagens:

There is not a redeeming feature. No Pros. Regret buying it. Replaced it after 1 year. I would not recommend it.

Desvantagens:

Does not interface with Quickbooks as described. Very few reports of value. I think an old-fashioned cash register would have been better.

Comcash ERP in C-Store Environment

Vantagens:

We have been on Comcash classic for 14+ years. We are now moving the business to the cloud POS version of Comcash. It is quite intuitive after you become familiar with the differences between the legacy and the pos systems. The development and deployment team have been very attentive to helping address our issues with the cloud based pos and to getting us closer to launching in the cloud.

Desvantagens:

The classic has become antiquated and causes many errors given our database size. The move to the Comcash cloud pos will ideally address our issues, but there have been many initial setup woes!

Happy with Comcash

Comentários: I can't say enough good things about the support staff. They are very knowledgeable and helpful. Not just for technical issues but for functions and features as well. We started with their PC based software which is good, but when we switched to the ERP cloud based program, it just works well and we will never loose our data again (we did once because of bad back up practices)

Vantagens:

Cloud based, easy to use, reliable. Data is secure and backed up.

Desvantagens:

Relies on internet connection so a slow connection can affect the speed and performance of the software