Quem usa esse software?

Pike13 empowers class-based businesses including fitness, yoga and pilates studios, music, dance and swim schools, daycares and more.

Avaliações médias

120 avaliações
  • Geral 4.1 / 5
  • Praticidade 4 / 5
  • Atendimento ao cliente 4.1 / 5
  • Recursos 3.9 / 5
  • Relação qualidade/preço 4 / 5

Detalhes do produto

  • Preço inicial US$ 129,00/mês
  • Detalhes dos preços $129/month Business plan, $179/month Pro plan
  • Versão gratuita Não
  • Avaliação gratuita Sim
  • Implantação Nuvem, SaaS, web
    Celular - iOS nativo
    Celular - Android nativo
  • Formação Ao vivo online
    Webinars
    Documentos
  • Assistência Horário comercial
    Online

Dados sobre o fornecedor

  • Pike13
  • https://www.pike13.com/
  • Fundada em 2012

Sobre o Pike13

Easy to use and teach, Pike13 streamlines administrative tasks so that you can spend more time focusing on clients. The mobile-friendly Pike13 platform allows class-based businesses like strength and conditioning gyms, yoga and pilates studios, music and dance schools, and more to manage everything from clients and schedules to billing and payroll. Smart reporting offers actionable insights about business health, and a client app makes it easy to engage with clients.

Recursos do Pike13

  • Agendamento automatizado
  • Agendamento de aulas
  • Agendamento de compromissos
  • Agendamento de grupo
  • Agendamento de recursos
  • Agendamento em tempo real
  • Alertas/notificações
  • Cronograma de instalações
  • Gestão de reservas de quartos
  • Planejamento de pessoal
  • Várias localizações
  • Acesso para Celular
  • Agendamento automatizado
  • Agendamento de grupo
  • Banco de dados de clientes
  • Compromissos recorrentes
  • Gestão de reservas de quartos
  • Lembretes de compromissos
  • Pagamentos online
  • Reservas online
  • Sincronização de calendários
  • Várias localizações
  • Acesso para Celular
  • Administração de website
  • Agendamento Online
  • Cobrança e faturamento
  • Controle de comparecimento
  • Gestão de associação
  • Gestão de equipes
  • Gestão de estoques
  • Gestão de eventos
  • Gestão de marketing
  • Gestão de visitantes
  • Ponto de vendas (PDV)
  • Portal do associado
  • Processamento de pagamentos
  • Base de dados dos associados
  • Check-in e check-out pessoal
  • Cobrança e faturamento
  • Gestão de Comunicações
  • Gestão de calendários
  • Gestão de funcionários
  • Gestão de inscrições
  • Gestão de lista de espera
  • Imunização e Rastreamento de Alergias
  • Portal dos pais
  • Processamento de pagamentos
  • Rastreamento de Refeições
  • Relatórios diários
  • Check-in e check-out pessoal
  • Cobrança e faturamento
  • Controle de comparecimento
  • Gestão de associação
  • Gestão de aulas e horários
  • Gestão de contratos
  • Gestão de estoques
  • Gestão de eventos
  • Gestão de funcionários
  • Gestão de marketing
  • Processamento de pagamentos
  • Reservas online
  • Administração de website
  • Base de dados dos associados
  • Diretório de associados
  • Gerenciamento de aplicativos
  • Gestão de comitês
  • Gestão de dívidas
  • Gestão de eventos
  • Marketing por e-mail
  • Portal do associado
  • Processamento de pagamentos
  • Renovação de inscrições
  • Tipos de associados
  • Agendamento
  • CRM
  • Cobrança e faturamento
  • Compras
  • Controle de horas e despesas
  • Gerenciamento de fornecedores
  • Gestão de capacitação
  • Gestão de estoques
  • Gestão de funcionários
  • Gestão de marketing
  • Gestão de pedidos
  • Gestão de projetos
  • Gestão financeira
  • Indicadores de desempenho
  • Administração de impostos
  • Catálogo de produtos
  • Cobrança recorrente
  • Ferramentas para recuperação de receita
  • Gerenciamento de matrículas
  • Gestão da versão de prova
  • Gestão de agências de cobranças
  • Gestão de cancelamentos
  • Gestão de descontos e cupons
  • Gestão do plano de assinatura
  • Portal de autoatendimento
  • Reconhecimento de receita
  • Seguimento/Análise de Uso
  • Agendamento de aulas
  • Controle de comparecimento
  • Gestão de associação
  • Gestão de equipes
  • Gestão de eventos
  • Gestão de lista de espera
  • Inscrição online
  • Pagamentos online
  • Portal dos pais
  • Rastreamento da pontuação
  • Rastreamento de habilidades
  • Confirmação/lembretes
  • Gestão de calendários
  • Gestão de descontos e cupons
  • Gestão de lista de espera
  • Inscrição no local
  • Inscrição online
  • Processamento de pagamentos
  • Questionários e feedback
  • Registro de grupo
  • Banho e tosa
  • Controle de aniversários de animais de estimação
  • Gerenciamento de fotos
  • Gestão de calendários
  • Gestão de clientes
  • Gestão de compromissos
  • Cronograma de instalações
  • Gestão de estoques
  • Gestão do pessoal
  • Pagamentos online
  • Agendamento
  • Gerenciamento de repertórios
  • Gestão de alunos
  • Gestão de classes
  • Gestão de comparecimento
  • Inscrição online
  • Registro de práticas
  • Agendamento de aulas
  • Controle de comparecimento
  • Gestão de associados
  • Gestão de equipes
  • Gestão de eventos
  • Gestão do pessoal
  • Inscrição online
  • Pagamentos online
  • Portal dos pais
  • Rastreamento de habilidades
  • Agendamento
  • Cobrança e faturamento
  • Gestão da concorrência
  • Gestão de alunos
  • Gestão de classes
  • Gestão de comparecimento
  • Gestão de estoques
  • Gestão de instrutores
  • Gestão de recitais
  • Inscrição online
  • Pagamentos online
  • Ponto de vendas (PDV)
  • Avaliações de condição física
  • Biblioteca de exercícios
  • Comércio eletrônico
  • Controle de comparecimento
  • Plano de treino
  • Processamento de pagamentos
  • Programa de nutrição
  • Rastreamento de certificação

Produtos alternativos

As avaliações mais úteis do Pike13

Outstanding Software!

Avaliado em 16/08/2019
Rebekah L.
business owner
Entretenimento, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Vantagens: I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Desvantagens: The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Resposta dos fornecedores

por Pike13 em 20/08/2019

Hi Rebekah,

Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback!

Thank you,
Cindy Schneider
Director of Customer Success

Invaluable tool for our swim school

Avaliado em 08/08/2019
Casey B.
swim coach
Esportes, 51-200 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
4 / 5
Recursos e funcionalidades
Atendimento ao cliente
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: I am a swim coach at a very successful Swim School. We have hundreds of clients who are scheduling several hundred lessons a week in three locations with over 20 coaches. That would be a scheduling NIGHTMARE for a front desk staff. With this software, we are able to provide a polished website and portal where families can register for and schedule their own lessons. It also manages auto-draft payments and sends email reminders to families. As a coach, I can take attendance on my phone and also leave notes for other coaches or myself.

Vantagens: This software is easy to use on my phone, which is very helpful. I use it daily to keep track of attendance and also leave detailed notes on how the lesson went, which is beneficial for me to review before the next lesson, or to share with another coach who may sub. The scheduling aspect is professional and most families are able to navigate it on their own.

Desvantagens: The scheduling process is sometimes a little confusing to families, and they have to call or email our scheduler to work them out.
When I am doing attendance and notes on my class roster, I can't just click "back" to return to my list. I have to go through the process of picking the calendar day and reloading.

Resposta dos fornecedores

por Pike13 em 12/08/2019

Hi Casey,

Thank you very much for taking the time to provide a review of our product. We appreciate the positive remarks and the constructive feedback. Safety Before Skill Swim School has been a wonderful partner over the last three years and we look forward to continuing to support your school.

Thank you,
Cindy Schneider
Director of Customer Success

Good system, Excellent/Best Customer Support

Avaliado em 05/09/2018
David L.
President
Gestão da educação, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
3 / 5
Praticidade
3 / 5
Recursos e funcionalidades
Atendimento ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: The best aspect Pike13 has brought to my business is organization of scheduling and billing, including how the business is doing. I would, however, like to see more qualifiers in the "Insight" dashboard, of monthly financials, customer growth, with a more drag and drop method of viewing what I want to see...in other words more of the quick snapshots that all businesses want to look at quickly, without making everything only buildable reporting, that I have to spend a lot ot time learning and creating, etc....more like QuickBooks, or typical Dashboard applications that display what's going on with the business.

Vantagens: No doubt, dependability of the system, being available but the support is really excellent. They know the system they support and response to issues as well as resolution is one of the best I've ever experienced.

Desvantagens: The system is applicable to private instruction businesses, such as music lessons, but the mindset of being able to adapt the system to bring the best user experience to people of the business world of the Arts, such as music education, can be a struggle and I have asked for some changes in future upgrades but have yet to see them. For example - being able to edit naming like clients to students, or allowing automatic attendance taken, enabling the instructor to only need to manually change for cancellations, etc. There needs to be a part of the applications design that can address the broader needs of their targeted customers, such as a music school and not a one size fits all, like an exercise business.

Resposta dos fornecedores

por Pike13 em 06/09/2018

Hi David,

Thank you very much for your review and your feedback. We value you, Anita, and your business.

Please continue working with our team to provide feedback and suggestions on improvements. It is important for us to understand how businesses work and use cases as we create new features and enhancements to our product.

Thank you,
Cindy Schneider
Manager, Customer Success

Love it...really....But...

Avaliado em 22/08/2016
David L.
President
Gestão da educação, 13-50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
4/5
Geral
3 / 5
Praticidade
3 / 5
Recursos e funcionalidades
5 / 5
Atendimento ao cliente
4 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Short story - I was glad to find a software that gave me a lot I needed, but as my music school offers primarily one on me, private lessons, the class/gym structure made it pretty difficult to configure for my purposes. Good news, is FD Support was a great help! Also, the business model I must use of not having employees, but self employed contracted teachers, adds more difficulties of complexity and lack of ways to incentivize them to carry out necessary functions. Although not a problem of FD, but never-the-less, an issue I must deal with.

Vantagens: Overall, in spite of comments above, I do love what Front Desk offers in the way of reporting and communications with my customers...and the Support team is really amazingly helpful and always willing to do whatever it takes. THIS is a true pass of an excellent company , to not just offer a great product or service but BE THERE for the users.

Desvantagens: Again, my biggest issue is functionally in my business model, as the structure of FD is based more on class offering and not geared toward private, one on one, services. I would also like to see more functions in breakdown of what staff members can and can not do.

Resposta dos fornecedores

por Front Desk em 26/08/2016

Hi David,

Thank you so much for your review! I'm happy you're enjoying Front Desk so far and appreciate your feedback about our Customer Care team.

Front Desk is designed to support businesses that offer both group classes and appointments.

It's been a while since we last chatted and I would like to schedule a call with you to learn more about your experience using our appointment functionality.

To schedule a time that works well for you, please email me at [email protected] and reference my reply to your review.

I look forward to speaking with you!

Best,
Kris and the Front Desk team

We like it!

Avaliado em 22/08/2016
Krista N.
Program Director
Esportes, 2-10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
4/5
Geral
5 / 5
Praticidade
4 / 5
Recursos e funcionalidades
4 / 5
Atendimento ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Glad we made the switch to this program. Although it doesn't provide everything we need yet, and although there are some things that I'm still doing manually due to some functions not working like our company needs, it does seem that FrontDesk is making frequent updates and changes to their product to meet the needs of customers. So, I'm hopeful that the features id like to see improvements on will be happening soon. Customer service has been helpful in hearing my frustrations and has been good with helping me find temporary work-arounds. Overall pleased with the product!

Vantagens: Easy to use and love the accessibility though the phone app. This has been a good program for our small company budget too.

Desvantagens: We find the reporting to be difficult. It's ok when you need to pull one bit of info but if you need multiple layers of info/filters in one report its near impossible. You essentially have to run multiple reports and then compile the data from those several reports to get the info you need. This may not be the case for everyone, but it has been for our company. Several of our necessary reports are impossible to get and I've had to do a lot of searching for info the very difficult and long way. Customer service folks have been helpful in trying to find alternate work arounds but the reporting is my biggest issue with FrontDesk.

Resposta dos fornecedores

por Front Desk em 26/08/2016

Hi Krista,

Thank you so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback.

We plan to release some updates to our New Reporting that will make it easier for you to gain insights into the performance of your business. We'll share more info with you as soon as it's available to share.

Also, Front Desk has a mobile version that can be accessed within your browser on Android and other mobile devices. We are currently evaluating all aspects of our mobile experience and will keep you updated.

In the meantime, please feel free to reach out to our Customer Care team at [email protected]

Best,
Kris and the Front Desk team

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