Xola

There's feature gaps. Depending on any number of factors the software just doesn't quite fit - but it's close. Usually close enough - there's often a workaround that is... well, good enough. And you hope the devs close up the gap or shore it up and it won't get any worse. For the most part that happens, but when there's a 'feature release' you hold your breath and a lot of times you're left thinking to yourself "what? there's so much better things to have spent man-hours on than that..." To be fair, I've often found the implemented features to be useful once I've worked with them but there's still features - things I would consider fundamentally necessary - that haven't been implemented. It's a fail, but a relatively minor one. At least, for us - ymmv.

Cost is high unless you do the one where it basically passes the % charge onto the customer. I wish it had the ability to assign more than 1 bike to a time slot so that both of my bikes could run the same schedules and we did not have to have a bike 1 and a bike 2 schedule.

We started using Xola over 2 years ago and although a rough start, the service was on point and customer support was helpful and speeds when it came to fixing bugs and problems. Since then it seems as if they have restructured their company drastically. Getting customer support has become a challenge. In the beginning they assigned account managers, which was great. When you called Xola you could speak directly to your account manager who knew everything there was to know about your account. Fixing problems was straight forward and right to the point. Now, it's a bit different... You can either call a get an answering machine or someone who has little to no experience or you can chat online with an agent they have outsourced in a foreign country. Regardless of who you speak with you must first catch them up again on everything you're trying to accomplish. This part is the most frustrating, When speaking to the 4 person I found it easier to just copy and paste the previous chats we had rather than trying to explain. We have been having trouble with our buttons implemented by Xola over 1.5 weeks ago. Meanwhile our clients have not been able to book online. Through pages and pages of correspondence and having the luxury of catching at least 6 of their employees up to speed on my issue. They might "might" have it done by tomorrow. We're talking about simple buttons. I would definitely do my research before plunging into a commitment with Xola. Very frustrated so far with this experience. If it wasn't so time consuming setting up a whole new platform, I would have switched to Fare Harbor long ago.

not being able to use same guest email twice not being able to delete guest emails affiliates are not alphabetized in settings not being able to have more than 1 code on a reservation

No option for more POS style bookings. We have a lot of walk in customers who combine different activities but when making a booking for those though Xola at the counter, we have to creatively enter the activities. We have an arcade setting with Escape Rooms. Our arcade are is Virtual Reality with booth space rentals with various time slots. It is too difficult to create a time slot for each time and booth.