RingCentral Office

RingCentral Office

da RingCentral

Quem usa RingCentral Office?

Empresas de qualquer tamanho, desde 2 a mais de 1.000 funcionários.

O que é RingCentral Office?

O RingCentral Office integra telefone, vídeo, reuniões e mensagens em uma solução segura e fácil de usar. Projetado para oferecer um sistema de telefone na nuvem flexível, móvel e potente. Escolha entre uma variedade de números de telefone disponíveis e instale os aplicativos no seu desktop, smartphone ou tablet. Experimente Internet, áudio e vídeo com qualidade HD, juntamente com a funcionalidade de um clique e os recursos de webinar com o RingCentral Meetings. Promova a colaboração com mensagens para a equipe, SMS ilimitado e muito mais.

RingCentral Office - Informação

RingCentral

http://www.ringcentral.com/

Fundada em 2003

RingCentral Office - Preços

RingCentral Office a partir de US$ 19,99/mês. RingCentral Office possui uma versão gratuita e oferece versão de teste grátis. Veja mais informações sobre preços do RingCentral Office abaixo.

Preço inicial

US$ 19,99/mês

Versão gratuita

Sim

Teste Grátis

Sim

Implantação

Instalado - Mac

Nuvem, SaaS, web

Instalado - Windows

Celular - iOS nativo

Celular - Android nativo

Formação

Ao vivo online

Webinars

Documentos

Assistência

24 horas por dia (representante ao vivo)

Horário comercial

Online

Recursos do RingCentral Office

Sistemas VoIP
Comunicações unificadas
Controles/permissões de acesso
Entroncamento SIP
Gerenciamento de contatos
Gravação de chamadas
Roteamento de chamadas
Unidade de Resposta Audível (URA)
Discador preditivo
Discadores automáticos
Gerenciamento de contatos
Gestão de call centers
Gestão de telemarketing
Monitoração de chamadas
Reconhecimento de voz e IVR
Relatórios e análise de dados
VoIP
Acesso para Celular
Call center virtual
Conferência virtual
Diretório de funcionários
Gravação de chamadas
Monitoração de chamadas
Reconhecimento de voz e IVR
Registro de chamadas
Roteamento de chamadas
Conferência virtual
Entroncamento SIP
Extensões virtuais
Gravação de chamadas
Grupos de chamadas
Reconhecimento de voz e IVR
Roteamento de chamadas
Acesso para Celular
Bate-papo/Mensagens instantâneas
Colaboração entre vários usuários
Compartilhamento de arquivos
Gerenciamento de fax
Gestão de calendários
Gravação de chamadas
Mensagens por voz
Roteamento de chamadas
Áudio e vídeo conferências

RingCentral Office - Avaliações

Exibindo 5 de 743 avaliações

Geral
4.2/5
Praticidade
4.2/5
Atendimento ao cliente
4/5
Recursos
4.3/5
Relação qualidade/preço
4/5

One of the most complete easy to use fully cloud solutions out there

Avaliado em 21/04/2018
Justin B.
Senior IT Support Technician
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
4/5
Atendimento ao cliente
3/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: If you are starting out, you might want to try a cheaper provider first, or bundle with Office 365 if you already have that. I know this is a solid solution. I've never had the chance to use anything else for VoIP, but I know this will get certainly get the job done well. I would have no reservations going into this at all if you need to make a quick decision. This company will be able to handle your system and do everything you need within reason.

Vantagens: No need to have anything but a desk phone, computer, or mobile device, and the internet to make it work. It is very feature-rich. They work with many phones, even others like Microsoft say are not compatible. If you have a bunch of old equipment that won't work with another cloud provider, RC will be one of your best bets to work with your hardware. If even they don't work with your devices, you probably need to get rid of your archaic technology. Provision is very quick and easy. Their chat support has less than a 10-minute wait, usually no wait. Their support is very capable. They handle all firmware upgrades automatically, at least with our VVX phones.

Desvantagens: Cost much more than a locally-hosted system but I think if money is not an issue, it's much better to let your company do what it does best, and let RC do what it does best. Don't try to be a VoIP provider company just for yourselves. Let the pros do it (unless if you're a VERY large company maybe).
Don't pay crazy more for phones from them, just buy them on Amazon and provision them yourself in about three minutes. For rare, advanced problems, sometimes their support drops the ball and you need to contact your account manager. Sometimes he'll be out of the office for several days though. Anytime we've had more than two phones down, they have been able to solve our problems by the next morning, even for CRAZY issues. Most of the time support is very great and I recommend it.

Great product...terrible cancellation process

Avaliado em 14/01/2020
Tim C.
owner
Serviços e tecnologia da informação, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
4/5
Geral
4/5
Praticidade
4/5
Recursos e funcionalidades
2/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Vantagens: We have used RingCentral for about 10 years...the product has done well. However, when it was time to cancel, the process is painful, laborious and down right ridiculous. The hoops and time I had to waste to cancel a $25/mo subscription was ludicrous. We had already ported our number to Zendesk and just wanted to stop the account....GEEZ!!!!!! Buyer beware.

Desvantagens: Cancellation was horrific. the process to terminate an account should be revisited.

Equivalent alternatives exist at a significantly lower cost

Avaliado em 11/12/2019
Lance S.
Managing Member
Gestão da educação, 13-50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
4/5
Geral
4/5
Praticidade
4/5
Recursos e funcionalidades
4/5
Atendimento ao cliente
2/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Telephone auto attendants have become somewhat commoditized in their pricing. It's beyond understanding then that Ringcentral would undertake a pricing revision that tripled the monthly cost of their SaS to our company. Perhaps they're contemplating a merger/offering and attempting to boost their value short-term. I can't imagine that in the middle to long term many Ringcentral customers will accept the new pricing strategy when so many lower-priced equivalent alternatives exist.

Vantagens: Reliable-- over three years of use the web based system did not have any notable downtime. Ease of use-- easy to implement our telephone map on the Ringcentral system.

Desvantagens: Customer service. Our company had three separate Ringcentral accounts. Sadly, after several years of using Ringcentral they changed their "pricing strategy" which doubled, and then tripled our monthly service charge-- although we did not change our business or the way we used the software.

Moderately easy-to-use Phone Software

Avaliado em 29/08/2016
Harrison B.
Customer Success
Usou o software para: 6 a 12 meses
Fonte da avaliação 
Fonte: SoftwareAdvice
4/5
Geral
3/5
Praticidade
3.5/5
Recursos e funcionalidades
Atendimento ao cliente
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Vantagens: We make frequent use of the RingCentral desktop softphone applet in office. The applet works pretty well! This applet is probably the sole reason I like RingCentral as much as I do. Its easy to navigate, dial phone numbers, set yourself away, and transferring is a breeze.

Desvantagens: To name a few:
-Round Robin is really the only scalable phone support option. You can sorta make multiple phones ring at the same time, but only in small groups. Essentially, you cannot set up a "ring everyone at the same time" style of phone. I suppose this isn't a big deal for some, but its definitely a downer for us.
-The actual website. Navigating and dealing with phone settings and administration related tasks is not easy. Unless you read the knowledge center or know how to do it already, it takes a LOT of clicking around to familiarize yourself with where things are or what certain features are or even what those features may be called.
-Not every option is available to change or toggle on the desktop softphone applet, meaning unless you know exactly what needs to be set up and how, it can take a while of clicking and navigating menus until you understand where options live and how to use them.

Like having a landline - inside your computer and cell phone

Avaliado em 24/01/2020
Amy M.
VP Sales & Marketing
Software, 13-50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: A very inexpensive way to enable all our staff to make calls to any country at any time. As a user, I find it highly easy to answer / make calls. As a manager, I really appreciate the ability to run reports on my staff's call volume, call durations, and to listen to recordings.

Vantagens: My company uses RingCentral for our entire staff. I like being able to answer my phone from wherever I am - no need to be in the office - or even the country! I also manage a team of sales people, so we use the recording feature in order to be able to play back and listen to their sales calls - highly useful for those time we need to play back a call to hear exactly what the lead said (or what we offered).

Desvantagens: My number rings on both my computer and my cell phone. Most of the time I answer my ring central calls right from my computer right away - however my phone will keep ringing for 3 or 4 rings after I've already picked up on my computer. It's not a huge problem, but a bit annoying.