15 anos ajudando empresas brasileiras
a escolherem o melhor software

Conheça SkyTouch Hotel OS

A SkyTouch Hotel Operations Platform 100% baseada na nuvem é para hoteleiros que pensam no futuro e desejam ter controle de suas propriedades. Os clientes são considerados parceiros e recebem soluções fáceis de usar para que possam expandir seus negócios com eficiência. O sistema de gerenciamento de propriedades hoteleiras (PMS) é construído por hoteleiros porque eles conhecem o setor e conseguem prever suas necessidades com antecedência. Saiba mais no site.

Quem usa SkyTouch Hotel OS?

A plataforma de operações hoteleiras SkyTouch é adequada para hotéis de praticamente qualquer tamanho ou tipo que precisam de uma solução de gerenciamento de hotel confiável, intuitiva, simples e econômica para suas propriedades.

SkyTouch Hotel OS Software - 1
SkyTouch Hotel OS Software - 2
SkyTouch Hotel OS Software - 3
SkyTouch Hotel OS Software - 4
SkyTouch Hotel OS Software - 5

Está em dúvida sobre o SkyTouch Hotel OS? Compare com uma alternativa popular

SkyTouch Hotel OS

SkyTouch Hotel OS

4,3 (98)
US$ 5,00
mês
Versão gratuita
Versão de teste gratuita
34
Nenhuma integração encontrada
4,3 (98)
4,2 (98)
4,4 (98)
VS.
Preço inicial
Opções de preços
Recursos
Integrações
Praticidade
Relação qualidade/preço
Atendimento ao cliente
US$ 25.000,00
uma vez
Versão gratuita
Versão de teste gratuita
46
Nenhuma integração encontrada
3,8 (23)
4,2 (23)
4,3 (23)
As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

Outras ótimas alternativas ao SkyTouch Hotel OS

Maestro PMS
Melhores recursos
Nenhum recurso foi avaliado pelos usuários para este produto.
innRoad
Melhores recursos
Gestão da recepção
Gestão de reservas
Processamento de pagamentos
RoomKeyPMS
Melhores recursos
Gestão da recepção
Gestão de reservas
Reservas online
Hostaway
Melhores recursos
Comunicação com hóspedes
Gestão de reservas
Para aluguéis de férias
Newbook
Melhores recursos
Gestão de clientes
Gestão de reservas
Inscrição online
mycloud PMS
Melhores recursos
Gestão da recepção
Gestão de reservas
Gestão de taxas
WebRezPro
Melhores recursos
Gestão de calendários
Gestão de reservas
Reservas online
Holidu
Melhores recursos
Gestão de calendários
Gestão de reservas
Sincronização de dados
ResNexus
Melhores recursos
Gestão de reservas
Processamento de pagamentos
Reservas online

Avaliações do SkyTouch Hotel OS

Pontuação média

Geral
4,3
Praticidade
4,3
Atendimento ao cliente
4,4
Recursos
3,9
Relação qualidade/preço
4,2

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Encontre avaliações segundo pontuações

5
50%
4
36%
3
8%
2
3%
1
3%
Avaliador Verificado
Usuário do LinkedIn Verificado
Hotelaria, 51–200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great Operating System

5,0 há 5 anos

Comentários: Great experience mainly due to the design of the software. It integrated well and most importantly provides updates and training that brings everyone up to speed quickly for a fast & seamless implementation.

Vantagens:

The system was built to be easy to use and train new employees quickly. It allows flexible scenarios to be easily accounted for through a great product flow design.

Desvantagens:

Customer support was at times difficult and the time to resolution longer than you would expect. Although i will fully admit it was rare we had any major system issues or downtime.

Resposta do SkyTouch Technology

há 5 anos

Thanks for your review of SkyTouch! If you've ever having a difficult time reaching our support line, please reach out to me anytime at my per my contact info below. We just released a number of new integrations and features, I would also be happy to discuss that if there is any interest. Aaron Price Account Manager O 602-337-2812 M 602-300-1633

Dan
General Manager, EUA
Hotelaria, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

A comprehensive PMS at a reasonable price

5,0 há 3 anos

Comentários: SkyTouch Hotel OS allows us to easily manage our hotel. Our management team can troubleshoot reservations from home, and their 24/7 tech support team has been fantastic.

Vantagens:

The ability to drag-and-drop reservations into specific rooms; the integration with SiteMinder; the cloud based platform;

Desvantagens:

The fact that, at the time, we could not import existing reservations from our previous system. Our staff were able to manually make existing reservations in the new system, which ended-up providing good practice.

Resposta do SkyTouch Technology

há 3 anos

Hello Dan, Thanks for your positive feedback on SkyTouch. I understand how nice it would've been to import existing reservations into our system. It's actually a PCI compliance issue that does not enable this to be a viable option. Should you ever need anything, please don't hesitate to reach out to me on my personal cell phone number listed below. Thanks! Aaron- (602)703-7237

Asia
Owner, EUA
Usou o software para: 1 a 5 meses
Fonte da avaliação

In short, the product was oversold and underdelivered

2,0 há 6 anos

Vantagens:

I liked that it was a cloud based software, so that I could remotely manage multiple properties from my phone or laptop. During the sales process, I was impressed with its UI because out of most of the other products at this price point, this looked the most current and modern, comparable to other tech interfaces. It seemed it would be the most flexible for accommodating our needs and being flexible, so that if we had a sudden influx of guests, we could have another agent use a tablet to check guests in.

Desvantagens:

My BIGGEST problem with this system was that this system would authorize an unknown amount of money on a guest's card that WE did not set. Guests would pay for their stay, but an extra amount would also be withheld on their card, that we did not authorize. We were blind to the amount and the settings, and nobody could figure out nor fix the problem. During the sales process, we were told that with this product, we would never have to worry about being offline, because even if our Internet or power went out, it would save and give us access to our reservation information and re-sync whenever the internet or power came back on. There are frequent outages where the system is inaccessible because of an update to their system. Not only that, there is absolutely NO UX design in mind in their product. In terms of navigation, you need to pull up multiple tabs to achieve one objective, even though a basic UX designer could and would design a better process. We thought housekeeping would be easier with Skytouch. However it requires navigating through two different processes in order to produce a single list, and then exiting out of everything to generate a report. We had MANY other issues, that we tried to resolve. We have wasted so much time and money on implementing and using this software, I regret ever using this product. I should have run during the sales process, when they spent more time talking down their competitors rather than talking up their product.

Resposta do SkyTouch Technology

há 6 anos

We understand are not a fit for every hotel. We hope that you have found the solution that fits your needs. If we can be assistance to you in the future, please don¿t hesitate to reach out to us.

Miguel
Manager, Porto Rico
Ócio, viagens e turismo, 2–10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Great System

5,0 há 5 anos

Comentários: I had the oportunity to set up my entire systemand configure all and sink with my hotel. Overall it have been really greattowork with and easy to configure,the help at support is really great and they do the best to help out to fixed any problem or to answer any of your question or doughts.

Vantagens:

It'seasy to used, help with overall setups and manage ans is easy to work with and manage.

Desvantagens:

It have minors cons, like thetype chart not allowing you to see back on days, system set updon't allow youto configure the space of the Registration card and other stuff that you thing wile working with the systam that are just toghts that you say if it just do this will be even better.

Resposta do SkyTouch Technology

há 5 anos

Hello Miguel, Thanks for your business and support of SkyTouch. I will reach out to you via email so we can schedule a call and go over some of the improvements we are making to the tape chart functionality.

Kim
Owner/GM/CFO, etc., EUA
Hotelaria, 11–50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Good, logical product; excellent customer service and support tools! Thank you SkyTouch!

4,0 há 7 anos

Comentários: Logical, easy to use, Tech Support is fabulous!

Vantagens:

The best thing about the Skytouch HOS varies for me and my staff. For me, it's the Tape Chart, the Community Board (love this communication tool!!!), and the Tech Support team. I also like the variety of ways to access different tools which serves different learning/brain abilities. My staff likes the information accessible in Future Availability, but I'd like the Tape Chart to provide the same information all in one place. It seems it would be easy to incorporate mlos, and room rate into the pop up box for a room.

Desvantagens:

If I could make only one big change in this software, it would be access to past information. In particular, the Tape Chart, one of the most valuable parts of the software is not visible for the "past." For my Front Desk Staff and Risk Management teams, this makes searching for guests, even in the most recent days, sometimes complicated and much more time consuming than it should be. In addition, I cannot get a "visual" on a time period that includes any past days at all. My previous software, and others that I am aware of, provided that visual tool and access to reservations. As an owner, CFO, and the visionary leader in my company that is a HUGE loss to me. Along the same lines, we cannot acquire statistics for more than a 3 month period either making the past difficult/complicated to access and visualize. In addition, the need to delete cookies so often is frustrating to my staff, the Work Order reports are very limited when you need to keep track of rooms or areas in your building, and the Tape Chart pop up box should perform the same mlos, room rate and other info that the Future Availability does without having to go to two different places.