Conheça o Five9
O Five9 é um software de central de atendimento tudo-em-um que usa a IA prática para aumentar a eficácia da equipe no telefone, Internet, e-mail, bate-papo e muito mais. Discadores inteligentes dão mais tempo para os agentes com clientes potenciais ao vivo. Os clientes são direcionados ao agente certo com o roteamento inteligente. Os dados de intenção do cliente são usados para sugerir a próxima melhor ação para os agentes. É possível fazer análises e gerar relatórios de desempenho em tempo real. Tudo com suporte ao cliente sem interrupção. Mais de 2.000 clientes confiam no Five9.
Quem usa o Five9?
O Five9 é um provedor líder de software para central de contato na nuvem, que atende a milhares de clientes e ajuda organizações de todos os tamanhos a fazer a transição do software no local para a nuvem.
Onde o Five9 pode ser implantado?
Nuvem, SaaS, baseado na web, Mac (desktop), Windows (local), Linux (local), iPad (tablet)
Sobre o fornecedor
- Five9
- Localizado em San Ramon, EUA
- Fundado em 2001
- Suporte por telefone
- Assistência 24/7
- Bate-papo
Preço do Five9
Preço inicial:
- Sem versão de teste gratuito
- Sem versão grátis
O Five9 não possui versão gratuita nem versão de teste grátis. Versão paga do Five9 a partir de US$ 100,00/mês.
Sobre o fornecedor
- Five9
- Localizado em San Ramon, EUA
- Fundado em 2001
- Suporte por telefone
- Assistência 24/7
- Bate-papo
Vídeos e imagens do Five9
Compare preços do Five9 com produtos similares
Recursos do Five9
Alternativas ao Five9
Avaliações do Five9
Angelina V.
Very Useful
Comentários: Five9 works excellent for incoming calls, voicemail, call records, ability to leave notes on calls, set callbacks, and search session history. Caller ID is a plus as well. When incoming calls come in the callers info I'd populated and set location configured with other software to link up with.
Vantagens:
What I like most about five9 is its reliability. I don't have to worry about its software glitching or failing on me. I love how easy it is and it allows you to set call backs.
Desvantagens:
I can't think about any con's with using this software. I have zero complaints. I reccomend using this software to anyone.
Resposta do Five9
há 3 anos
Hi Angelina, Thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9. Thank you again for your time. Best regards, Cindy
Wei jie H.
Alternativas consideradas:
Cloud Contact Center Solution for Ever Changing Business Need
Comentários: Ease of deployment and expansion based on ever changing business need.
Vantagens:
Flexibility to expand and downsize the capacity
Desvantagens:
Lack of Coverage and Support in certain region and countries outside US.
Christopher M.
Alternativas consideradas:
Hard to implement, but robust
Comentários: It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.
Vantagens:
Once you get it going, which isn't easy at all, it doesn't quit running.
Desvantagens:
It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.
Tarell B.
Great Customer Interaction Software
Comentários: My overall experience with nice has been great I think there should be some updates done
Vantagens:
What I like most is that integration to speak to customer and third party seller on a given interaction.
Desvantagens:
I feel like your software is missing a performance report. We notice there was an issue with audio on majority of our interactions.
Kevin P.
One of the most call center software that you can find today
Comentários: Overall experience is very astounding , the software itself is again very easy to use, support is always ready to help you, very recommendable to my friends and I am looking forward to use Five9 in the years to come.
Vantagens:
From the very first day I started using Five9 I was amazed by how this software can do for you, it is very user-friendly and most of all their support team is very helpful. Doing inbound and outbound calls to people is very easy and It makes my job a lot more easier than the usual.
Desvantagens:
Everytime that there is an update on the software there will be errors that will pop right after, or giving me a hard time logging in again, I hope that they can do something about this very soon.
Resposta do Five9
há 4 anos
Hello Kevin, Thanks for taking the time to share your feedback. We pride ourselves with having the best customer support team in the industry and it's great to hear you would recommend Five9 to your friends. Please let us know if you ever have any questions - we're here to help you succeed.
