17 anos ajudando empresas
a escolher o melhor software
Conheça Five9
O Five9 leva o poder da IA prática à central de contato para criar um CX omnicanal inteligente e personalizado por telefone, Internet, chat, e-mail, celular e mídia social. Preveja o motivo da consulta com os dados de intenção do cliente. Use o roteamento inteligente para levar seus clientes ao agente certo. Forneça opções intuitivas de autoatendimento para seus clientes. Sincronize automaticamente as interações com o seu CRM. Supervisione, treine e relate o desempenho em tempo real. Veja por que mais de 2.000 clientes confiam no Five9.
Quem usa Five9?
O Five9 é um provedor líder de software para central de contato na nuvem, que atende a milhares de clientes e ajuda organizações de todos os tamanhos a fazer a transição do software no local para a nuvem.
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Avaliações do Five9
sistema call center
Comentários: otiMo facil de aprender
Vantagens:
Bom gostei do sistema fácil de usar , tem bastante recursos
Desvantagens:
bom as vezes o sistema fica fora do ar mas volta rapidamente.
Five9 Review
Comentários: When I worked at the call center over the web Fivenine was a quickly learnable calling program. It had minimal need for upkeep on my end aside from making sure to refresh the screen if no calls were coming in, so that the screen did not fall asleep due to being a virtual computer system. Actual program updates were also rare, it was fairly statuc and generally reliable.
Vantagens:
The ability to tell when calls are coming in and going out is critical to a call center. I've worked at call centers before in the insurance enrollment world in both English and Spanish. Call data tracking matters to keep tons of data secure, while giving accountability to a company should the caller divulge data like their social security number or home address. These are strictly confidential and the call program working right is a major factor. Whether someone is using a script or has general guidelines, the most important aspect is the call itself coming through and not dropping, Five9 is able to record audio crystal clear for later playback.
Desvantagens:
If your internet is going in and out the program does take a while to boot up. It also doesn't have any in-built noise reduction or increasing features, so the caller audio may change call to call and cause a need for rapid audio changes depending on the call.
Amazing Change Management Tool
Comentários: We've using Five9 for change management and some of our workforce engagement, and it has been a great experience so far when paired with our learning management system for learning and improvement assignment. The UI is fairly intuitive, so out managers and directors have been quick to pick it up and apply to our growing initiatives.
Vantagens:
Five9 support is fantastic, and the UI intuitive enough for the majority of our managers and directors to pick up relatively quickly. We use NICE Engage as well, and this platform is far superior.
Desvantagens:
Five9 has not been as widely adopted within our managers as WalkMe had been amongst our general users. The UI is easy to use, but could use some updating.
Resposta do Five9
há 4 anos
Hi Lin, Thank you for taking the time to share your experience with Five9. Best regards, Five9
Easy to use but Crashes Constantly
Comentários: Overall there is more reliable call center software out there besides Five9. I would prefer to use software that was more difficult to use and would require more instruction than an easy to use software like Five9 that is less reliable with its glitching, freezing and shutting down.
Vantagens:
The software itself is easy to use after some brief training time. It is very easy to receive inbound calls and there is a easy to recognize sound when a call is coming in and outbound calls are easy to make in the dialer. There are many ways to customize the user experience by adding different 'roles" for employees that are using the software. This way you can customize which employees receive what calls based on their department and what they are trained to handle.
Desvantagens:
The software crashes A LOT. As a user I have had the software crash multiple times while I was in a chat, on a phone call with a customer or in the middle of writing an email. I have had the software freeze during a chat and then log me out of the system.
Resposta do Five9
há 5 anos
Hi Cora, thank you for sharing your feedback. I've notified your enterprise sales director and he should be reaching out to you shortly to see if he can assist.
Highly Recommend Five9, after failed implementation of 3 other apps
Comentários: Quick deployment, reliable product and allowed us to significantly reduce headcount and improve operational efficiency
Vantagens:
After implementing several other call center software programs that did not meet our requirements, Five9 offers such a rich feature/function set and meets all our needs. The sales, implementation and support experience has been superior compared to their competitors.
Desvantagens:
From and IT perspective, the help desk/customer support team's knowledge is lacking. Most of our inquiries are not able to be addressed by 1st level
Resposta do Five9
há 5 anos
Hi Pam thank you so much for taking the time to share your experience with others on this peer review site. We are happy to hear you have had such a great experience with us at Five9.
